At a Glance
- Tasks: Support and enhance the ServiceNow platform for a global team at Deutsche Bank.
- Company: Join Deutsche Bank, a leader in financial services with a commitment to inclusivity.
- Benefits: Enjoy hybrid working, competitive salary, 30 days holiday, and private healthcare.
- Other info: Be part of a diverse team that values continuous learning and personal development.
- Why this job: Make a real impact on service quality and platform stability in a collaborative environment.
- Qualifications: Experience in production support and strong knowledge of ServiceNow required.
The predicted salary is between 60000 - 75000 £ per year.
This job is with Deutsche Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Position Overview
You will join Deutsche Bank as a ServiceNow Production Support Manager, working with a collaborative and global PlatformNow team to support a mission-critical ServiceNow platform used across the organisation. In this role, you will help maintain platform stability, availability, and service quality, while supporting teams and stakeholders to resolve issues and improve service outcomes. You will connect closely with engineering, operations, and business teams to enhance automation, strengthen platform performance, and support reliable service delivery in a regulated environment. This is a role where you can contribute meaningfully, share ideas, and help shape how production support evolves, while being part of a supportive and inclusive team. Together, you will help build a dependable and responsive platform that supports business needs and customer outcomes.
What we’ll offer you
- Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them.
- Competitive salary and non-contributory pension.
- 30 days’ holiday plus bank holidays, with the option to purchase additional days.
- Life Assurance and Private Healthcare for you and your family.
- A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits.
- The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year.
Your key responsibilities
- Coordinate and support internal and vendor teams to ensure consistent, reliable production support for the ServiceNow platform.
- Oversee incident, problem, and request management processes to support service quality and timely resolution.
- Monitor service performance and share insights on service levels, response times, and platform health to support informed decisions.
- Encourage root cause analysis and support implementation of actions that improve stability and resilience.
- Collaborate with engineering teams to support defect resolution, platform improvements, and long-term reliability.
- Build trusted relationships with stakeholders and partners, sharing updates on performance, risks, and improvements.
Your skills and experience
- Proven experience supporting production services within a large-scale enterprise environment.
- Strong knowledge of ServiceNow including Information Technology Service Management, Configuration Management Database, Information Technology Operations Management, and Information Technology Asset Management.
- Experience managing major incidents and supporting service operations processes with care and attention.
- Understanding of ServiceNow platform architecture and integrations, with a methodical and detail-oriented approach.
- Experience working with global teams and partners, with strong interpersonal and communication skills.
- Awareness of regulatory requirements, operational resilience, and audit expectations within financial services.
How we’ll support you
- Training and development to help you excel in your career.
- Flexible working to assist you balance your personal priorities.
- Coaching and support from experts in your team.
- A culture of continuous learning to aid progression.
We value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards).
Please note the expected salary for some roles may be below the minimum level requirements to support candidates who require a Skilled Worker visa to work in the UK. Should you already have a Skilled Worker visa and are identified for a role, we can discuss and support you with the process.
About us
Deutsche Bank is the leading German bank with strong European roots and a global network. Deutsche Bank in the UK is proud to be named in The Times Top 50 Employers for Gender Equality and has been awarded a Gold Award from Stonewall and named in their Top 100 Employers.
If you have a disability, health condition, or require any adjustments during the application process, we encourage you to contact our Adjustments Concierge on adjustmentsconcierge@db.com to discuss. We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.
ServiceNow Production Support Manager employer: Deutsche Bank
Deutsche Bank is an exceptional employer that prioritises employee wellbeing and development, offering a hybrid working model, competitive salary, and extensive benefits including private healthcare and generous holiday allowances. With a strong commitment to diversity and inclusion, employees are encouraged to contribute meaningfully in a collaborative environment, while enjoying opportunities for professional growth and participation in impactful CSR initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Production Support Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Deutsche Bank on LinkedIn. A friendly chat can give us insider info about the company culture and the role, plus it might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by diving deep into ServiceNow specifics. Brush up on your knowledge of ITSM, CMDB, and ITOM. We want to show that we’re not just familiar with the platform but can also discuss how to enhance its performance.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. This will help us articulate our experience in production support and demonstrate our problem-solving skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen. Plus, we can tailor our application to highlight how our skills align with Deutsche Bank's mission and values.
We think you need these skills to ace ServiceNow Production Support Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the ServiceNow Production Support Manager role. Highlight your relevant experience and skills that align with the job description, especially your knowledge of ServiceNow and production support.
Showcase Your Team Spirit:Since this role involves collaboration with various teams, don’t forget to mention your teamwork skills. Share examples of how you've worked with engineering, operations, or business teams in the past to enhance service delivery.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and achievements, making it easy for us to see how you can contribute to our team.
Apply Through Our Website:We encourage you to submit your application through our website. This ensures that your application is reviewed promptly and gives you the best chance to join our inclusive and supportive team at Deutsche Bank.
How to prepare for a job interview at Deutsche Bank
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge before the interview. Understand its architecture, key functionalities like ITSM and ITOM, and how it integrates with other systems. Being able to discuss specific features and how they can improve service delivery will impress your interviewers.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've managed major incidents or resolved complex issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to handle pressure and your commitment to maintaining platform stability.
✨Build Relationships with Stakeholders
Highlight your experience in collaborating with various teams, especially in a global context. Discuss how you've built trust and communicated effectively with stakeholders. This is crucial for the role, so showing that you can foster strong relationships will be a big plus.
✨Understand Regulatory Requirements
Familiarise yourself with the regulatory landscape relevant to financial services. Be prepared to discuss how you ensure compliance and operational resilience in your work. This shows that you understand the importance of these factors in supporting a mission-critical platform.
