ServiceNow Product Owner

Job Description:

Job Title: ServiceNow Product Owner

Location: Birmingham

Corporate Title: Assistant Vice President

You will be joining the Automation Platforms team, responsible for the strategy and development of the core, cross-technology ServiceNow Enterprise Platform used for IT Service Management, Integrated Risk Management, as well as Hardware & Software Asset Management.

The Product Owner serves as the main contact for Process Owners of the ServiceNow Platform, ensuring that business demands align with the long-term ServiceNow strategy to maximize value.

What we’ll offer you

We are committed to providing an environment focused on your development and wellbeing, enabling you to perform at your best and enjoy a balanced life.

You can expect:

• Hybrid Working: a flexible model allowing eligible employees to work remotely part of the time.
• Competitive salary and non-contributory pension.
• 30 days’ holiday plus bank holidays, with options to purchase additional days.
• Life Assurance and Private Healthcare for you and your family.
• A range of flexible benefits including Retail Discounts, Bike4Work scheme, and Gym benefits.
• Support for CSR initiatives with 2 days’ volunteering leave annually.

Your key responsibilities

• Support Senior Product Owners in defining the vision for platform modules aligned with business outcomes.
• Manage product backlog and prioritize needs.
• Oversee module configuration.
• Anticipate customer needs and manage stakeholder relationships.
• Stay updated with the ServiceNow roadmap for relevant modules.
• Understand platform setup, capacity planning, monitoring, and performance optimization.

Your skills and experience

• Extensive experience in IT within large corporate environments, especially in Product Management or Financial Services Technology in a client-facing role.
• Strong Project Management experience.
• Basic knowledge of ServiceNow.
• Understanding of ITIL/best practices and ability to work in virtual and matrix teams.
• Graduate degree or equivalent work experience.

How we’ll support you

• Coaching and support from experienced team members.
• A culture of continuous learning and progression.
• We value diversity and are an equal opportunities employer, making reasonable adjustments for disabilities (e.g., assistive equipment).

Please note that some roles may have salaries below the minimum level required for Skilled Worker visa support. If you already hold a Skilled Worker visa and are shortlisted, we will assist with the process.

About us

Deutsche Bank is a leading German bank with a strong European presence and a global network. Click here to learn more about us.

We are proud to be recognized in The Times Top 50 Employers for Gender Equality 2024 for five consecutive years, awarded a Gold from Stonewall, and listed in their Top 100 Employers 2024 for LGBTQ+ inclusion efforts.

We foster a culture of responsibility, commercial thinking, initiative, and collaboration, where we celebrate our collective successes.

We welcome applications from all backgrounds and are committed to a positive, inclusive work environment.

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