At a Glance
- Tasks: Administer the ServiceNow platform and enhance service delivery with a global team.
- Company: Join Deutsche Bank, a leader in inclusivity and innovation.
- Benefits: Enjoy hybrid working, competitive salary, 30 days holiday, and private healthcare.
- Other info: Opportunities for training, development, and volunteering leave.
- Why this job: Make a real impact while collaborating in a supportive and diverse environment.
- Qualifications: Experience with ServiceNow and strong problem-solving skills required.
The predicted salary is between 50000 - 60000 £ per year.
You will join Deutsche Bank as a ServiceNow Platform Administrator, working with a collaborative and global PlatformNow team to support a mission-critical ServiceNow platform used across the organisation. In this role, you will be part of a team that maintains platform stability, availability, and service quality, while supporting teams and stakeholders to resolve issues. You will connect closely with engineering, operations, and business teams to enhance and support reliable service delivery in a regulated environment. This is a role where you can contribute meaningfully, share ideas, and support the strategic vision, while being part of a supportive and inclusive team.
What we’ll offer you:
- Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them.
- Competitive salary and non-contributory pension.
- 30 days’ holiday plus bank holidays, with the option to purchase additional days.
- Life Assurance and Private Healthcare for you and your family.
- A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits.
- The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year.
Your Key Responsibilities:
- Perform day-to-day administration of the ServiceNow platform including instance management, access control, and instance health monitoring.
- Maintain platform configurations, including workflows, forms, UI policies, and business rules.
- Contribute to stakeholder communication, issue resolution, and service improvement initiatives.
- Work closely with Product Owners, Engineers, and Architects to deliver platform enhancements.
- Proactively identify and resolve platform issues, defects, and performance bottlenecks.
- Identify opportunities for automation and efficiency within ITSM and platform processes.
Your Skills and Experience:
- Proven experience administering ServiceNow in an enterprise environment.
- Strong understanding of core modules such as ITSM, ITOM, ITAM, CMDB, and Service Request.
- Working knowledge of platform configuration (flows, business rules, client scripts, UI policies).
- Familiarity with incident, problem, change, and request management processes.
- Strong analytical and problem-solving skills.
- Effective communication and stakeholder management skills.
How we’ll support you:
- Training and development to help you excel in your career.
- Flexible working to assist you balance your personal priorities.
- Coaching and support from experts in your team.
- A culture of continuous learning to aid progression.
We value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards).
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.
ServiceNow Platform Administrator employer: Deutsche Bank
Deutsche Bank is an exceptional employer that prioritises employee wellbeing and development, offering a hybrid working model, competitive salary, and extensive benefits including 30 days of holiday and private healthcare. With a strong commitment to inclusivity and diversity, employees are encouraged to contribute meaningfully within a supportive team environment, while also benefiting from continuous learning opportunities and a culture that celebrates collaboration and success.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Platform Administrator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Deutsche Bank on LinkedIn. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your ServiceNow knowledge. We should be ready to discuss specific modules and how we've tackled challenges in past roles. Confidence is key!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you've identified issues and implemented solutions. This will highlight our analytical abilities and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we can track our progress and stay updated on any new opportunities.
We think you need these skills to ace ServiceNow Platform Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ServiceNow Platform Administrator role. Highlight your experience with ServiceNow and any relevant skills that match the job description. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your understanding of the collaborative environment we promote at Deutsche Bank.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think critically and come up with innovative solutions, especially in a regulated environment like ours.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to review your application and get you into the process. Plus, it shows you’re serious about joining our inclusive team!
How to prepare for a job interview at Deutsche Bank
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge before the interview. Familiarise yourself with core modules like ITSM, ITOM, and CMDB. Be ready to discuss your experience with platform configurations and how you've tackled issues in the past.
✨Show Off Your Problem-Solving Skills
Deutsche Bank is looking for someone who can proactively identify and resolve platform issues. Prepare examples of challenges you've faced in previous roles and how you approached solving them. This will demonstrate your analytical skills and ability to think on your feet.
✨Communicate Like a Pro
Effective communication is key in this role. Practice explaining complex technical concepts in simple terms. Think about how you've communicated with stakeholders in the past and be ready to share those experiences during the interview.
✨Embrace the Culture
Deutsche Bank values diversity and inclusion, so show that you align with their culture. Research their CSR initiatives and be prepared to discuss how you can contribute to a supportive team environment. This will help you stand out as a candidate who fits well within their ethos.
