At a Glance
- Tasks: Support and enhance the ServiceNow platform for a global team.
- Company: Join Deutsche Bank, a leading global financial institution.
- Benefits: Hybrid working, competitive salary, 30 days holiday, and private healthcare.
- Other info: Inclusive culture with opportunities for personal and professional growth.
- Why this job: Make a real impact on service quality and platform stability.
- Qualifications: Experience in production support and strong knowledge of ServiceNow.
The predicted salary is between 60000 - 80000 £ per year.
You will join Deutsche Bank as a ServiceNow Production Support Manager, working with a collaborative and global PlatformNow team to support a mission-critical ServiceNow platform used across the organisation. In this role, you will help maintain platform stability, availability, and service quality, while supporting teams and stakeholders to resolve issues and improve service outcomes. You will connect closely with engineering, operations, and business teams to enhance automation, strengthen platform performance, and support reliable service delivery in a regulated environment. This is a role where you can contribute meaningfully, share ideas, and help shape how production support evolves, while being part of a supportive and inclusive team. Together, you will help build a dependable and responsive platform that supports business needs and customer outcomes.
What we’ll offer you
- Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them.
- Competitive salary and non-contributory pension.
- 30 days’ holiday plus bank holidays, with the option to purchase additional days.
- Life Assurance and Private Healthcare for you and your family.
- A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits.
- The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year.
Your key responsibilities
- Coordinate and support internal and vendor teams to ensure consistent, reliable production support for the ServiceNow platform.
- Oversee incident, problem, and request management processes to support service quality and timely resolution.
- Monitor service performance and share insights on service levels, response times, and platform health to support informed decisions.
- Encourage root cause analysis and support implementation of actions that improve stability and resilience.
- Collaborate with engineering teams to support defect resolution, platform improvements, and long-term reliability.
- Build trusted relationships with stakeholders and partners, sharing updates on performance, risks, and improvements.
Your skills and experience
- Proven experience supporting production services within a large-scale enterprise environment.
- Strong knowledge of ServiceNow including Information Technology Service Management, Configuration Management Database, Information Technology Operations Management, and Information Technology Asset Management.
- Experience managing major incidents and supporting service operations processes with care and attention.
- Understanding of ServiceNow platform architecture and integrations, with a methodical and detail-oriented approach.
- Experience working with global teams and partners, with strong interpersonal and communication skills.
- Awareness of regulatory requirements, operational resilience, and audit expectations within financial services.
How we’ll support you
- Training and development to help you excel in your career.
- Flexible working to assist you balance your personal priorities.
- Coaching and support from experts in your team.
- A culture of continuous learning to aid progression.
We value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards).
Please note the expected salary for some roles may be below the minimum level requirements to support candidates who require a Skilled Worker visa to work in the UK. Should you already have a Skilled Worker visa and are identified for a role, we can discuss and support you with the process.
About us
Deutsche Bank is the leading German bank with strong European roots and a global network. Deutsche Bank in the UK is proud to be named in The Times Top 50 Employers for Gender Equality and has been awarded a Gold Award from Stonewall and named in their Top 100 Employers.
If you have a disability, health condition, or require any adjustments during the application process, we encourage you to contact our Adjustments Concierge on adjustmentsconcierge@db.com to discuss.
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.
ServiceNow Production Support Manager in Birmingham employer: Deutsche Bank
Deutsche Bank is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee development and wellbeing. With flexible working arrangements, competitive benefits, and a commitment to diversity, employees in Birmingham can thrive both professionally and personally while contributing to a mission-critical platform that drives the organisation's success.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Production Support Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Deutsche Bank on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into ServiceNow specifics. Brush up on your knowledge of ITSM, CMDB, and incident management processes. Show them you’re not just familiar but passionate about the platform!
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you've tackled major incidents in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and impress the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Deutsche Bank team.
We think you need these skills to ace ServiceNow Production Support Manager in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the ServiceNow Production Support Manager role. Highlight your experience with production services and how it aligns with the job description. We want to see how you can contribute to our team!
Showcase Your Skills:Don’t hold back on showcasing your skills in ServiceNow and incident management. Use specific examples from your past experiences that demonstrate your ability to improve service quality and resolve issues effectively. This is your chance to shine!
Be Clear and Concise:When writing your application, keep it clear and to the point. Avoid jargon and make sure your key achievements stand out. We appreciate straightforward communication, so let’s keep it simple and impactful!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Deutsche Bank
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge before the interview. Understand its architecture, key functionalities like ITSM and ITOM, and how it integrates with other systems. This will help you answer technical questions confidently and show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've managed major incidents or resolved complex issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to handle challenges effectively and improve service quality.
✨Build Rapport with Stakeholders
Since this role involves collaborating with various teams, think about how you can showcase your interpersonal skills. Be ready to discuss how you've built relationships in past roles and how you communicate updates and risks to stakeholders. This will highlight your team-oriented mindset.
✨Understand Regulatory Requirements
Familiarise yourself with the regulatory landscape relevant to financial services. Be prepared to discuss how you ensure compliance and operational resilience in your work. This shows that you understand the importance of these factors in maintaining a reliable ServiceNow platform.
