At a Glance
- Tasks: Administer the ServiceNow platform, ensuring stability and enhancing service delivery.
- Company: Join Deutsche Bank, a leading global bank with a collaborative culture.
- Benefits: Enjoy hybrid working, competitive salary, 30 days holiday, and private healthcare.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact in a supportive team while developing your skills.
- Qualifications: Experience with ServiceNow and strong communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
You will join Deutsche Bank as a ServiceNow Platform Administrator, working with a collaborative and global PlatformNow team to support a mission-critical ServiceNow platform used across the organisation. In this role, you will be part of a team that maintains platform stability, availability, and service quality, while supporting teams and stakeholders to resolve issues. You will connect closely with engineering, operations, and business teams to enhance and support reliable service delivery in a regulated environment.
This is a role where you can contribute meaningfully, share ideas, and support the strategic vision, while being part of a supportive and inclusive team.
What we’ll offer you
- Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them.
- Competitive salary and non-contributory pension.
- 30 days’ holiday plus bank holidays, with the option to purchase additional days.
- Life Assurance and Private Healthcare for you and your family.
- A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits.
- The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year.
Your key responsibilities
- Perform day-to-day administration of the ServiceNow platform including instance management, access control, and instance health monitoring.
- Maintain platform configurations, including workflows, forms, UI policies, and business rules.
- Contribute to stakeholder communication, issue resolution, and service improvement initiatives.
- Work closely with Product Owners, Engineers, and Architects to deliver platform enhancements.
- Proactively identify and resolve platform issues, defects, and performance bottlenecks.
- Identify opportunities for automation and efficiency within ITSM and platform processes.
Your skills and experience
- Proven experience administering ServiceNow in an enterprise environment.
- Understanding of core modules such as ITSM, ITOM, ITAM, CMDB, and Service Request.
- Working knowledge of platform configuration (flows, business rules, client scripts, UI policies).
- Familiarity with incident, problem, change, and request management processes.
- Effective communication and stakeholder management skills.
How we’ll support you
- Training and development to help you excel in your career.
- A culture of continuous learning to aid progression.
- A range of flexible benefits that you can tailor to suit your needs.
We value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards).
About us
Deutsche Bank is the leading German bank with strong European roots and a global network. Deutsche Bank in the UK is proud to be named in The Times Top 50 Employers for Gender Equality and has been awarded a Gold Award from Stonewall and named in their Top 100 Employers.
If you have a disability, health condition, or require any adjustments during the application process, we encourage you to contact our Adjustments Concierge on adjustmentsconcierge@db.com to discuss.
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.
ServiceNow Platform Administrator in Birmingham employer: Deutsche Bank
Deutsche Bank is an exceptional employer, offering a supportive and inclusive work culture in Birmingham that prioritises employee development and wellbeing. With a commitment to hybrid working, competitive salaries, and a range of flexible benefits, employees can thrive both professionally and personally while contributing to a mission-critical platform. The bank's dedication to diversity and continuous learning ensures that every team member has the opportunity to grow and succeed in their career.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Platform Administrator in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Deutsche Bank on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your ServiceNow knowledge. Make sure you can talk confidently about your experience with ITSM, ITOM, and all those core modules. We want to see that you know your stuff!
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples of how you've tackled platform issues or improved service delivery in the past. This is your chance to shine and show how you can contribute to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Deutsche Bank family. Let’s get you that interview!
We think you need these skills to ace ServiceNow Platform Administrator in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ServiceNow Platform Administrator role. Highlight your experience with ServiceNow and any relevant skills that match the job description. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at Deutsche Bank. Let us know what makes you the perfect fit for our collaborative team.
Showcase Your Communication Skills:Effective communication is key in this role, so make sure to demonstrate your ability to convey ideas clearly in your application. Whether it's through your CV or cover letter, we want to see how you can engage with stakeholders and support service improvement initiatives.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Deutsche Bank
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge before the interview. Familiarise yourself with core modules like ITSM, ITOM, and CMDB. Be ready to discuss your experience with platform configurations and how you've tackled issues in the past.
✨Show Off Your Communication Skills
Since this role involves a lot of stakeholder communication, practice articulating your thoughts clearly. Think of examples where you've successfully resolved issues or improved service delivery through effective communication. This will show that you can connect with various teams.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Prepare by thinking about past experiences where you identified and resolved platform issues or implemented automation. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Team Collaboration
This role is all about working closely with others, so highlight your teamwork experience. Share examples of how you've collaborated with Product Owners, Engineers, or Architects to enhance platform performance. This will demonstrate your ability to thrive in a collaborative environment.
