At a Glance
- Tasks: Manage complex IT incidents and lead junior staff to resolution.
- Company: Dynamic financial services firm with a focus on employee wellbeing.
- Benefits: Hybrid working, competitive salary, 30 days holiday, and private healthcare.
- Other info: Opportunities for training, development, and volunteering leave.
- Why this job: Join a supportive team and make a real impact in incident management.
- Qualifications: Strong communication skills and experience in IT incident management.
The predicted salary is between 50000 - 60000 £ per year.
The Global Incident Management (GIM) function ensures a timely and effective response to major incidents, aiming to restore normal service operations as quickly as possible. The team is responsible for overseeing the major incident management process, ensuring compliance with established processes and procedures. Operating a "follow the sun" service model across three regions to provide 24/7/365 support.
The EMEA Level 2 Incident Manager is an integral part of the global incident management function within operations management, TDI and the point of escalation, managing the investigation and resolution of IT major incidents during the EMEA time zone. As the EMEA Level 2 Incident Manager, you will participate in the weekend on‑call rota and form an integral part of the Regional Incident Management Team, helping Operations leads and Regional Managers as required, utilising leadership skills to provide support and guidance to junior Incident managers.
Benefits
- A healthy, engaged and well‑supported workforce are better equipped to do their best work and enjoy their lives inside and outside the workplace.
- Hybrid Working: We have implemented a Hybrid Working Model that enables eligible employees to work remotely for a part of their working time.
- Competitive salary and non‑contributory pension.
- 30 days’ holiday plus bank holidays, with the option to purchase additional days.
- Life Assurance and Private Healthcare for you and your family.
- A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits.
- The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year.
Key Responsibilities
- Management of complex incidents from inception to resolution.
- Completion of all administrative actions within agreed KPIs.
- Support to colleagues and Managers as required.
- Leadership of junior staff members, providing guidance and support.
- Some project work and CSI implementation tasks are expected.
Skills and Experience
- Ability to handle Up/Down/Lateral communication with ease.
- Analytical mind, ability to understand complex IT issues and understand multiple resolver teams in investigation and resolution stages of an incident.
- Good grasp and experience with CSI within an IT based organisation.
- Ability to devise and deliver operational training to teams.
- Ability to cope with pressure and act with reasoned and timely thought processes; experience within the financial sector is favourable.
Support and Development
- Training and development to help you excel in your career.
- A culture of continuous learning to aid progression.
- A range of flexible benefits that you can tailor to suit your needs.
We value diversity and, as an equal‑opportunities employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g., screen readers, assistive hearing devices, adapted keyboards). We welcome applications from all people and promote a positive, fair and inclusive work environment. If you have a disability, health condition, or require any adjustments during the application process, we encourage you to contact our Adjustments Concierge.
Level 2 Incident Manager in Birmingham employer: Deutsche Bank
As a Level 2 Incident Manager in Birmingham, you will join a forward-thinking company that prioritises employee wellbeing and development. With a hybrid working model, competitive salary, and extensive benefits including private healthcare and generous holiday allowances, the company fosters a supportive and inclusive work culture. Employees are encouraged to grow through continuous learning opportunities and can engage in meaningful CSR initiatives, making it an excellent place for those seeking a rewarding career in incident management.
StudySmarter Expert Advice🤫
We think this is how you could land Level 2 Incident Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the incident management field. They can give you insider info about the company culture and maybe even put in a good word for you.
✨Tip Number 2
Prepare for the interview by brushing up on your incident management skills. Be ready to discuss how you've handled complex incidents in the past and how you can lead a team under pressure.
✨Tip Number 3
Show off your analytical skills! During interviews, share examples of how you've tackled IT issues and worked with multiple teams to resolve incidents. This will highlight your problem-solving abilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Level 2 Incident Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Level 2 Incident Manager role. Highlight your experience with incident management and any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've handled complex incidents and supported colleagues in the past.
Showcase Your Analytical Skills:Since this role requires an analytical mind, make sure to mention any relevant experiences where you've tackled complex IT issues. We love seeing how you approach problem-solving and decision-making!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Deutsche Bank
✨Know Your Incident Management Basics
Make sure you brush up on the fundamentals of incident management. Understand the processes and procedures that are typically followed in major incident resolution. Being able to discuss these confidently will show that you’re well-prepared and knowledgeable about the role.
✨Demonstrate Leadership Skills
As a Level 2 Incident Manager, you'll be expected to lead junior staff. Prepare examples from your past experiences where you've successfully guided a team or resolved conflicts. This will highlight your leadership capabilities and your ability to support others under pressure.
✨Showcase Your Analytical Mindset
Be ready to discuss complex IT issues you've encountered and how you approached resolving them. Use specific examples to illustrate your analytical skills and your understanding of multiple resolver teams. This will demonstrate your capability to handle the complexities of the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that test your problem-solving abilities. Think through potential incidents you might face in this role and how you would manage them. Practising these scenarios will help you articulate your thought process clearly during the interview.
