Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Oversee electronic communications incidents and ensure timely resolution and reporting.
- Company: Join Deutsche Bank, a leading global financial institution with a commitment to diversity.
- Benefits: Enjoy hybrid working, competitive salary, 30 days holiday, and private healthcare.
- Why this job: Make a real impact in governance while developing your career in a supportive environment.
- Qualifications: Experience in incident management within financial services and excellent communication skills.
- Other info: Opportunities for training, coaching, and a culture of continuous learning.
The predicted salary is between 43200 - 72000 £ per year.
The mission of the Electronic Communications Board (ECOM) is to govern the Electronic Communications Systems (ECS) of the bank, based upon the policies and practices defined by DB policies and procedures. The ECOM is an essential central governance board which evaluates new or changed ECS and determines if they are essential to support the bank's capabilities and compliant with policies or requirements set by Compliance, Legal, Group Data Protection and CDO / Records Management as well as other key control functional areas.
As part of ECOM governance, this role will be responsible for overseeing reported operational issues impacting processes related to retention and monitoring. You will work with stakeholders ensuring outages are addressed in a timely manner and include appropriate remediation ensuring issues do not re-occur. This role is responsible for reporting incidents and issues directly to the Electronic Communications Board members ensuring timely updates.
Your key responsibilities include:
- Supporting teams and technology contacts for ECS applications to identify gaps in the retention and surveillance requirements previously identified by the ECOM board.
- Providing oversight to the processes and procedures in place for gap remediation and reporting with technology contacts and architects for individual applications.
- Providing reviews to the ECOM board on reported issues for ECS applications and action follow-up activities as requested.
- Supporting the data integrity for the inventory of applications containing electronic communications used within the Bank.
- Creating reports in your area of responsibility and presenting them to ECOM board and other external groups.
- Reviewing and improving processes related to the tracking and reporting of issues to ensure the most timely reporting and remediation steps are followed.
Your skills and experience:
- Experience in incident/problem management reporting related to the use/support of electronic communications within the Financial Services industry.
- Experience in the use/support of electronic communications within the Financial Services industry.
- Experience working across technology organizations for the implementation and/or remediation of functionality required to address regulatory requirements.
- Experience in designing, maintaining and delivering auditable governance processes is an advantage.
- Excellent communication skills both written and oral.
- Comfortable dealing with both technical stakeholders (e.g. application owners, infrastructure teams) as well as control function partners (e.g. Legal and Compliance).
How we’ll support you:
- Training and development to help you excel in your career.
- Coaching and support from experts in your team.
- A culture of continuous learning to aid progression.
- A range of flexible benefits that you can tailor to suit your needs.
- We value diversity and as an equal opportunities employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards).
About us:
Deutsche Bank is the leading German bank with strong European roots and a global network. Deutsche Bank in the UK is proud to have been named The Times Top 50 Employers for Gender Equality 2025 for six consecutive years. We have also been awarded a Gold Award from Stonewall and named in their Top 100 Employers 2024 for our work supporting LGBTQ+ inclusion.
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. We welcome applications from all people and promote a positive, fair and inclusive work environment.
Electronic Communications Incident Manager in Birmingham employer: Deutsche Bank
Contact Detail:
Deutsche Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Electronic Communications Incident Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working at Deutsche Bank. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by diving deep into the role of an Electronic Communications Incident Manager. Brush up on your incident management skills and be ready to discuss how you’d handle real-life scenarios.
✨Tip Number 3
Showcase your communication skills! Whether it’s during interviews or networking events, make sure you can clearly articulate your thoughts and experiences, especially when discussing technical topics with non-technical stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Deutsche Bank.
We think you need these skills to ace Electronic Communications Incident Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Electronic Communications Incident Manager role. Highlight your experience in incident management and electronic communications, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that relate to the responsibilities outlined in the job description.
Showcase Your Problem-Solving Skills: In your application, emphasise your ability to identify gaps and provide solutions. We want to see how you’ve tackled challenges in the past, especially in the financial services sector.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Deutsche Bank.
How to prepare for a job interview at Deutsche Bank
✨Know Your Stuff
Make sure you brush up on your knowledge of electronic communications and incident management. Familiarise yourself with the specific policies and procedures that Deutsche Bank follows, as well as any recent changes in regulations that might affect the role.
✨Showcase Your Communication Skills
Since this role involves liaising with both technical stakeholders and control function partners, practice articulating complex ideas clearly and concisely. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific incidents or problems related to electronic communications. Think through potential scenarios and outline your approach to identifying gaps, remediating issues, and reporting to the ECOM board.
✨Demonstrate Your Collaborative Spirit
This position requires working closely with various teams. Be ready to discuss your experience in cross-functional collaboration and how you’ve successfully worked with different departments to achieve common goals, particularly in a regulatory context.
