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- Tasks: Ensure stability of mobile device platforms and support hybrid working.
- Company: Join Deutsche Bank, a leading global bank with a focus on innovation.
- Benefits: Flexible benefits, training, and a culture of continuous learning.
- Why this job: Make a real impact on how colleagues work from anywhere.
- Qualifications: Experience with Apple iOS and Mobile Device Management platforms.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
As a Mobility Site Reliability Engineer on our End User Computing team, you will be a key member of the team making the bank’s hybrid working model possible. You will ensure the stability of Mobile Device Management platforms like Microsoft Intune to enable our colleagues to work from anywhere.
As a skilled member of a global team, you will partner with your engineering and product colleagues inside and outside your core team to detect and respond to issues, prepare and execute Disaster Recovery plans, and plan and implement safe scalable changes in a blend of Agile ceremonies and ITILv4 process.
Your responsibilities:
- Respond to user and platform incidents for our mobile device platforms in ServiceNow with an engineering mindset — assess root cause to prevent recurrence by drafting knowledge, automation, or recommending product enhancements.
- Develop strategies to detect and respond to issues on our platforms, provide self-healing or self-service options for impacted end-users, and consumable technical and end-user knowledge for the platform.
- Share and exchange knowledge with your squad mates and support teams across the bank to enable continuous learning and better incident response.
- Plan and deploy changes safely — understand proposed changes, risks, mitigation strategies, and whether CI/CD pipelines can be built for repeatable changes.
- Participate in daily huddles and agile ceremonies with your squad to coordinate and plan.
Your skills and experience:
- Demonstrable experience at Level 2 or 3 supporting end-user devices on the Apple iOS platform.
- Demonstrable experience supporting, implementing, or engineering Mobile Device Management platforms such as Airwatch, MobileIron, JAMF, or Intune at Level 2 or 3.
- Demonstrable understanding of the basics of Microsoft Entra ID.
- Demonstrable understanding of Site Reliability Engineering concepts.
How we’ll support you:
- Training and development to help you excel in your career.
- Coaching and support from experts in your team.
- A culture of continuous learning to aid progression.
- A range of flexible benefits you can tailor to suit your needs.
We value diversity and as an equal opportunities’ employer we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards).
Device Engineer – Mobility Platforms in Birmingham employer: Deutsche Bank
Contact Detail:
Deutsche Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Device Engineer – Mobility Platforms in Birmingham
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to mobility platforms. Get comfy with your tech skills and be ready to showcase how you can tackle real-world problems.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings that excite you, and tailor your approach to each role.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Device Engineer – Mobility Platforms in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your experience with Mobile Device Management platforms and any relevant projects you've worked on. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our needs. Don’t forget to mention your understanding of Site Reliability Engineering concepts – we love that stuff!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for an engineering mindset, so share any experiences where you’ve assessed root causes or implemented solutions to prevent issues from recurring.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Deutsche Bank!
How to prepare for a job interview at Deutsche Bank
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Mobile Device Management platforms like Microsoft Intune, Airwatch, or JAMF. Be ready to discuss your hands-on experience and how you've tackled issues in the past. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Understand Agile and ITILv4
Since this role involves Agile ceremonies and ITILv4 processes, it's crucial to understand these methodologies. Prepare examples of how you've used Agile practices in previous roles, especially in incident response or change management. This will demonstrate your ability to fit into their workflow seamlessly.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to mobile device incidents. Practice articulating your thought process clearly, focusing on root cause analysis and preventive measures. This will highlight your engineering mindset and problem-solving skills.
✨Show Your Collaborative Spirit
This role requires working closely with various teams, so be prepared to discuss how you've collaborated in the past. Share specific examples of how you’ve exchanged knowledge or supported team members, as this will showcase your ability to contribute to a culture of continuous learning.
