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- Tasks: Lead Major Incident activities, ensuring technology services are available for clients.
- Company: Deutsche Bank, a leading global bank with a focus on innovation and inclusivity.
- Benefits: Hybrid working, competitive salary, 30 days holiday, private healthcare, and flexible benefits.
- Why this job: Make a global impact while developing your skills in a dynamic tech environment.
- Qualifications: Experience in IT, strong technical coordination skills, and knowledge of Java, SQL, and cloud platforms.
- Other info: Join a diverse team committed to continuous learning and career development.
The predicted salary is between 43200 - 72000 £ per year.
Deutsche Bank’s Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery.
You will work as part of Corporate Bank Production Services, bringing a hands-on technical approach to the solutions we use to improve our responsiveness and stance to stability and resilience in the production environment. In this role you will have a global impact, leading the Major Incident activities in the European Region to ensure that the technology capabilities we offer to our clients are available. Driving both a reactive and proactive stance to operational activities and the transformation of IT Service Management, you will focus the team on how our Clients can get the very best service from technology at the bank.
A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.
You can expect:
- Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
- Competitive salary and non-contributory pension
- 30 days’ holiday plus bank holidays, with the option to purchase additional days
- Life Assurance and Private Healthcare for you and your family
- A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
- The opportunity to support a wide-ranging CSR programme + 2 days’ volunteering leave per year
Your Key Responsibilities:
- Own Major Incidents end-to-end, from engagement to closure, exercising clear authority and driving progress against a structured and methodical plan
- Ensure data driven insights and a deep technical understanding is at the core of the Incident Management process and operations
- Accelerate resolution by partnering effectively with other technology teams in the organisation, ensuring the right skills are engaged at the right time
- Provide consistent, accurate, and timely stakeholder communication at all levels in the organisation throughout the lifecycle, including concise executive context and business impact
- Develop future leaders and overall culture across Corporate Bank Technology by role-modelling and teaching world-class levels of excellence in the Major Incident Management discipline
Your Skills And Experience:
- Experience in IT in complex or highly regulated and data heavy environments
- Have strong technical co-ordination skills to be able to bring a breadth of technical understanding and direction to the team
- Technical Skillset – Java, Unix, SQL, Oracle, Google Cloud Platform, Messaging, KAFKA
- Evidence of use of a range of observability and monitoring products and platforms
- Demonstrate high performance and focus, leading teams effectively towards measured improvements in delivery
- Ability to communicate effectively with stakeholders at all levels of seniority
How We’ll Support You:
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
Deutsche Bank is the leading German bank with strong European roots and a global network. Deutsche Bank in the UK is proud to have been named in The Times Top 50 Employers for Gender Equality 2024 for six consecutive years. Additionally, we have been awarded a Gold Award from Stonewall and named in their Top 100 Employers 2024 for our work supporting LGBTQ+ inclusion.
If you have a disability, health condition, or require any adjustments during the application process, we encourage you to contact our Adjustments Concierge on adjustmentsconcierge@db.com to discuss how we can best support you. Alternatively, you can share your phone number, and a member of the team will be happy to call you to talk through your specific requirements.
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.
Corporate Bank Technology – Major Incident Manager - Europe Region in Birmingham employer: Deutsche Bank
Contact Detail:
Deutsche Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Bank Technology – Major Incident Manager - Europe Region in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current employees at Deutsche Bank on LinkedIn or through mutual connections. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by diving deep into the company’s culture and values. Show us that you understand what makes Deutsche Bank tick, especially in Corporate Bank Technology. Tailor your answers to reflect how you align with their mission.
✨Tip Number 3
Practice your technical skills! Brush up on Java, SQL, and other relevant tech tools mentioned in the job description. We want to see you shine in those technical assessments, so get hands-on and show us what you’ve got!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Corporate Bank Technology – Major Incident Manager - Europe Region in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Major Incident Manager role. Highlight your technical coordination skills and any relevant experience in IT environments, especially those that are complex or regulated.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this position. Share specific examples of how you've successfully managed major incidents in the past and how you can bring that expertise to our team.
Showcase Your Technical Skills: Don’t forget to mention your technical skillset! If you’ve got experience with Java, SQL, or cloud platforms like Google Cloud, make sure these stand out in your application. We love seeing candidates who can bring a hands-on approach to technology.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Deutsche Bank
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in Java, Unix, SQL, and Google Cloud Platform. Be ready to discuss how you've used these technologies in past roles, as well as any observability and monitoring tools you've worked with.
✨Master the Major Incident Process
Familiarise yourself with the end-to-end Major Incident Management process. Be prepared to share examples of how you've handled incidents in the past, focusing on your approach to communication and resolution strategies.
✨Showcase Your Leadership Skills
Since this role involves developing future leaders, think about times when you've led a team or project. Highlight your ability to motivate others and drive improvements in delivery, as well as how you model excellence in your work.
✨Communicate Like a Pro
Effective communication is key, especially at various levels of seniority. Practice articulating complex technical concepts in simple terms, and be ready to discuss how you've kept stakeholders informed during critical incidents.
