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- Tasks: Lead a team in Production Support, driving improvements and resolving issues in Corporate Banking Technology.
- Company: Deutsche Bank is a leading German bank with a strong global presence and commitment to diversity.
- Benefits: Enjoy hybrid working, competitive salary, 30 days holiday, private healthcare, and flexible perks.
- Why this job: Join a culture of continuous learning and innovation while making a real impact in technology.
- Qualifications: Experience in Production Application Support, ITIL practices, and strong leadership skills required.
- Other info: Be part of a new team setup in the UK, establishing a follow-the-sun support model.
The predicted salary is between 43200 - 72000 £ per year.
Location Birmingham
Corporate Title Vice President
Corporate Bank Technology is looking for a motivated Production Support Engineer for our Corporate Bank Cash Management Technology platforms.
You will be operating within Corporate Bank Production domain or in Corporate Banking subdivisions as a Production Support Engineer. In this role, you will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene. Training and mentoring new and existing team members, supporting the resolution of issues and conflicts, and preparing reports and meetings. You will be creating a new team alongside the Department Lead and be involved at a senior level across all the teams in the same Functional Area.
What we’ll offer you
A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.
You can expect:
- Hybrid Working – we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
- Competitive salary and non-contributory pension
- 30 days’ holiday plus bank holidays, with the option to purchase additional days
- Life Assurance and Private Healthcare for you and your family
- A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
- The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year
Your key responsibilities
- Influence and impact across the wider support space, including applications from outside the immediate area. You will be a leader, and mentor, and take pro-active charge of Production Support, driving change and innovation in the applications, and be the regional lead for a suite of applications in Corporate Banking Technology
- Partner with, and influence, stakeholders globally from development, infrastructure and production on risk identification, remediation solutions, and managing change conflicts to build momentum in optimizing the processes, platforms across Production
- Develop a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability by understanding emerging trends and proactively addressing them, leading the team by example to drive this proactive continual improvement culture across the wider team
- Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues
- Event monitoring and management via a 24×7 workbench and regularly probing the service environment and acting on instruction of a run book
- Setting up the team in the UK for the first time alongside the regional lead, with a view to establishing a follow-the-sun support model for the application
Your skills and experience
- Highly experienced with Production Application Support and ITIL Practices
- Deep understanding of HP Nonstop (formerly known as Tandem) application Support and/or Development and complex IT infrastructure
- Strong knowledge of databases (Enscribe, SQL), including working experience of writing SQL scripts and queriesand ENFORM
- Working experience on tools for of NonStop Operating System tools such as FUP, PATHCOM, TMF
- Experience in application performance monitoring and scheduling tools – Reflex, Multibatch, Netbatch
- Leadership and People Management experience
How we’ll support you
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
- We value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards)
About us
Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
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Tandem Production Support Manager employer: Deutsche Bank AG
Contact Detail:
Deutsche Bank AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tandem Production Support Manager
✨Tip Number 1
Familiarise yourself with HP Nonstop systems and tools, as this role requires a deep understanding of these technologies. Consider joining online forums or communities where you can engage with professionals who have experience in Tandem application support.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experiences where you've mentored or led a team. Prepare examples that highlight how you drove change and innovation in past roles, as this will resonate well with our focus on proactive continual improvement.
✨Tip Number 3
Network with current employees at Deutsche Bank or within the Corporate Banking Technology sector. Use platforms like LinkedIn to connect and learn more about the company culture and expectations, which can give you an edge during interviews.
✨Tip Number 4
Prepare to discuss your experience with Continuous Service Improvement methodologies. Be ready to share specific instances where you've identified IT failings and implemented solutions that enhanced system availability and reduced risks.
We think you need these skills to ace Tandem Production Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Production Application Support and ITIL practices. Emphasise your understanding of HP Nonstop applications and any leadership roles you've held.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the responsibilities outlined in the job description. Mention specific examples of how you've driven change and innovation in previous positions.
Showcase Technical Skills: Detail your technical expertise, particularly in databases like Enscribe and SQL. Include any experience with application performance monitoring tools and your ability to write SQL scripts, as these are crucial for the role.
Highlight Leadership Experience: Since this role involves mentoring and leading a team, be sure to highlight any previous leadership or mentoring experiences. Discuss how you have influenced teams and driven continuous improvement in past roles.
How to prepare for a job interview at Deutsche Bank AG
✨Showcase Your Technical Expertise
As a Tandem Production Support Manager, it's crucial to demonstrate your deep understanding of HP Nonstop applications and ITIL practices. Be prepared to discuss specific experiences where you've successfully resolved production issues or improved system performance.
✨Emphasise Leadership Skills
This role requires strong leadership and people management abilities. Share examples of how you've mentored team members or led initiatives that drove change and innovation in previous positions. Highlight your experience in building and managing teams.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle conflicts. Think of past situations where you identified risks or implemented continuous service improvements, and be ready to explain your thought process and outcomes.
✨Understand the Company Culture
Familiarise yourself with Deutsche Bank's values and commitment to diversity and inclusion. Be ready to discuss how you can contribute to a positive work environment and support the company's CSR initiatives, showcasing your alignment with their culture.
