At a Glance
- Tasks: Lead UX strategy for ServiceNow, ensuring intuitive and accessible user experiences.
- Company: Join Deutsche Bank, a leading global bank with a commitment to diversity and inclusion.
- Benefits: Enjoy hybrid working, competitive salary, 30 days holiday, and private healthcare.
- Other info: Opportunities for training, development, and flexible working to balance personal priorities.
- Why this job: Make a meaningful impact on user experience in a supportive and innovative team.
- Qualifications: Experience with ServiceNow and strong knowledge of UX principles required.
The predicted salary is between 63000 - 77000 £ per year.
You will join Deutsche Bank as a User Experience (UX) Lead within the global PlatformNow team, supporting a mission-critical ServiceNow platform used across the organisation. In this role, you will help shape a stable, reliable, and high-quality user experience across the platform, working closely with engineering, operations, and business teams in a regulated environment. You will ensure ServiceNow solutions are intuitive, consistent, accessible, and aligned with business outcomes, platform governance, and enterprise UX principles. This is an opportunity to make a meaningful impact, bring forward ideas, and contribute to the strategic direction of the platform as part of a supportive and inclusive team.
What we’ll offer you
- Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them.
- Competitive salary and non-contributory pension.
- 30 days’ holiday plus bank holidays, with the option to purchase additional days.
- Life Assurance and Private Healthcare for you and your family.
- A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits.
- The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year.
Your Key Responsibilities
- Define and lead the UX strategy, standards, and experience principles for the ServiceNow platform.
- Act as the ServiceNow UX authority in governance forums, driving high-quality and consistent user experiences.
- Establish and lead ServiceNow UX governance, including participation in design authority forums, and ensure user needs are understood and embedded throughout solution intake, design, and delivery.
- Partner with Product Owners, Business Analysts, Architects, Developers, and Enterprise UX and Organisational Change Management (OCM) teams to shape UX decisions across portals, workspaces, and workflows.
- Review and guide UX designs and implementations to ensure they meet standards for usability and accessibility.
- Lead complex, cross-functional initiatives with a high degree of autonomy, influencing platform standards and outcomes.
Your Skills and Experience
- Experience with the ServiceNow platform, including a track record of influencing or leading UX outcomes.
- Strong knowledge of UX principles, methodologies, and ServiceNow best practices.
- Good understanding of core modules such as ITSM, ITOM, ITAM, CMDB, and Service Request.
- Working knowledge of platform configuration, including flows, business rules, client scripts, and UI policies.
- Familiarity with incident, problem, change, and request management processes.
- Strong communication and stakeholder management skills.
How we’ll support you
- Training and development to help you excel in your career.
- Flexible working to assist you balance your personal priorities.
- Coaching and support from experts in your team.
- A culture of continuous learning to aid progression.
We value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards).
ServiceNow User Experience Lead employer: Deutsche Bank AG
Deutsche Bank is an exceptional employer, offering a dynamic work culture in Birmingham that prioritises employee well-being and professional growth. With a hybrid working model, competitive salary, and comprehensive benefits including private healthcare and generous holiday allowances, employees are empowered to thrive both personally and professionally while contributing to the vital mission of combating financial crime.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow User Experience Lead
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Deutsche Bank AG for a ServiceNow User Experience Lead, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Deutsche Bank AG before they go live!
We think you need these skills to ace ServiceNow User Experience Lead
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like ServiceNow User Experience Lead at Deutsche Bank AG, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Deutsche Bank AG does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Deutsche Bank AG. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Deutsche Bank AG.
How to prepare for a job interview at Deutsche Bank AG
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Deutsche Bank AG, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Deutsche Bank AG might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Deutsche Bank AG!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Deutsche Bank AG is looking for.
