At a Glance
- Tasks: Administer and enhance the ServiceNow platform, ensuring stability and service quality.
- Company: Dynamic organisation with a commitment to innovation and employee support.
- Benefits: Hybrid working, competitive salary, 30 days holiday, and private healthcare.
- Other info: Enjoy a culture of continuous learning and flexible benefits tailored to you.
- Why this job: Join a team that values your input and offers real career growth opportunities.
- Qualifications: Experience with ServiceNow and strong communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
The role is to support the mission‑critical ServiceNow platform used across the organisation, maintaining platform stability, availability and service quality, and supporting teams and stakeholders to resolve issues.
Benefits
- Hybrid Working – eligible employees can work remotely for part of the time and find a working pattern that works for them.
- Competitive salary and non‑contributory pension.
- 30 days’ holiday plus bank holidays, with the option to purchase additional days.
- Life Assurance and Private Healthcare for you and your family.
- A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits.
- The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year.
Key Responsibilities
- Perform day‑to‑day administration of the ServiceNow platform, including instance management, access control and instance health monitoring.
- Maintain platform configurations, including workflows, forms, UI policies and business rules.
- Contribute to stakeholder communication, issue resolution and service improvement initiatives.
- Work closely with Product Owners, Engineers and Architects to deliver platform enhancements.
- Proactively identify and resolve platform issues, defects and performance bottlenecks.
- Identify opportunities for automation and efficiency within ITSM and platform processes.
Skills and Experience
- Proven experience administering ServiceNow in an enterprise environment.
- Understanding of core modules such as ITSM, ITOM, ITAM, CMDB and Service Request.
- Working knowledge of platform configuration (flows, business rules, client scripts, UI policies).
- Familiarity with incident, problem, change and request management processes.
- Effective communication and stakeholder management skills.
How We’ll Support You
- Training and development to help you excel in your career.
- A culture of continuous learning to aid progression.
- A range of flexible benefits that you can tailor to suit your needs.
EEO Statement
We value diversity and, as an equal opportunities' employer, we make reasonable adjustments for those with a disability. If you have a disability, health condition or require any adjustments during the application process, we encourage you to contact our Adjustments Concierge.
ServiceNow Platform Administrator employer: Deutsche Bank AG
As a ServiceNow Platform Administrator in Birmingham, you will join a forward-thinking organisation that prioritises employee well-being and professional growth. With hybrid working options, competitive salaries, and a comprehensive benefits package including private healthcare and generous holiday allowances, we foster a supportive work culture that encourages continuous learning and community involvement through our CSR initiatives. This role not only offers the chance to enhance your technical skills but also to make a meaningful impact within a collaborative team environment.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Platform Administrator
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to ServiceNow. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal project that highlights your experience with ServiceNow. This can really set you apart from other candidates when you’re chatting with potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace ServiceNow Platform Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with ServiceNow and the specific skills mentioned in the job description. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about the ServiceNow platform and how you can contribute to our team. Be genuine and let your personality shine through!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've proactively identified and resolved issues in past roles. We love candidates who can think on their feet and improve processes!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application!
How to prepare for a job interview at Deutsche Bank AG
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge before the interview. Familiarise yourself with core modules like ITSM, ITOM, and CMDB. Be ready to discuss your experience with platform configurations and how you've tackled issues in the past.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've identified and resolved platform issues or performance bottlenecks. Companies love candidates who can demonstrate their proactive approach to problem-solving, so have a few stories ready that highlight your skills.
✨Communicate Like a Pro
Effective communication is key in this role. Practice explaining complex technical concepts in simple terms. Think about how you've communicated with stakeholders in the past and be prepared to share those experiences during the interview.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your thought process. For example, how would you handle a sudden platform outage? Think through your answers and show how you would collaborate with teams to resolve issues efficiently.
