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- Tasks: Lead a new team in Production Support, driving innovation and resolving issues.
- Company: Join Deutsche Bank, a leading global bank with a commitment to diversity and inclusion.
- Benefits: Enjoy hybrid working, competitive salary, 30 days holiday, and flexible perks.
- Why this job: Be part of a culture focused on continuous improvement and professional development.
- Qualifications: Experience in Production Application Support, ITIL practices, and leadership skills required.
- Other info: Opportunity to influence global stakeholders and establish a follow-the-sun support model.
The predicted salary is between 43200 - 72000 £ per year.
Job Description:
Job Title Production Support Manager
Location Birmingham
Corporate Title Vice President
Corporate Bank Technology is looking for a motivated Production Support Engineer for our Corporate Bank Cash Management Technology platforms.
You will be operating within Corporate Bank Production domain or in Corporate Banking subdivisions as a Production Support Engineer. In this role, you will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene. Training and mentoring new and existing team members, supporting the resolution of issues and conflicts, and preparing reports and meetings. You will be creating a new team alongside the Department Lead and be involved at a senior level across all the teams in the same Functional Area.
What we’ll offer you
A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.
You can expect:
- Hybrid Working – we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
- Competitive salary and non-contributory pension
- 30 days’ holiday plus bank holidays, with the option to purchase additional days
- Life Assurance and Private Healthcare for you and your family
- A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
- The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year
Your key responsibilities
- Influence and impact across the wider support space, including applications from outside the immediate area. You will be a leader, and mentor, and take pro-active charge of Production Support, driving change and innovation in the applications, and be the regional lead for a suite of applications in Corporate Banking Technology
- Partner with, and influence, stakeholders globally from development, infrastructure and production on risk identification, remediation solutions, and managing change conflicts to build momentum in optimizing the processes, platforms across Production
- Develop a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability by understanding emerging trends and proactively addressing them, leading the team by example to drive this proactive continual improvement culture across the wider team
- Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues
- Event monitoring and management via a 24×7 workbench and regularly probing the service environment and acting on instruction of a run book
- Setting up the team in the UK for the first time alongside the regional lead, with a view to establishing a follow-the-sun support model for the application
Your skills and experience
- Highly experienced with Production Application Support and ITIL Practices
- Deep understanding of HP Nonstop (formerly known as Tandem) application Support and/or Development and complex IT infrastructure
- Strong knowledge of databases (Enscribe, SQL), including working experience of writing SQL scripts and queriesand ENFORM
- Working experience on tools for of NonStop Operating System tools such as FUP, PATHCOM, TMF
- Experience in application performance monitoring and scheduling tools – Reflex, Multibatch, Netbatch
- Leadership and People Management experience
How we’ll support you
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
- We value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards)
About us
Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.
Deutsche Bank in the UK is proud to have been named in The Times Top 50 Employers for Gender Equality 2024 for five consecutive years. Additionally, we have been awarded a Gold Award from Stonewall and named in their Top 100 Employers 2024 for our work supporting LGBTQ+ inclusion.
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
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Production Support Manager employer: Deutsche Bank AG
Contact Detail:
Deutsche Bank AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Support Manager
✨Tip Number 1
Familiarise yourself with HP Nonstop application support and ITIL practices, as these are crucial for the Production Support Manager role. Consider joining online forums or groups where you can discuss these topics with industry professionals.
✨Tip Number 2
Showcase your leadership and people management skills by engaging in community projects or leading team initiatives. This will demonstrate your ability to mentor and influence others, which is key for this position.
✨Tip Number 3
Network with current employees at Deutsche Bank or similar organisations to gain insights into their culture and expectations. This can help you tailor your approach and show that you understand their values during interviews.
✨Tip Number 4
Stay updated on emerging trends in production support and application performance monitoring. Subscribing to relevant industry publications or attending webinars can provide you with valuable knowledge to discuss during your interview.
We think you need these skills to ace Production Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Production Application Support and ITIL practices. Emphasise your leadership and people management skills, as well as any specific knowledge of HP Nonstop applications and databases.
Craft a Compelling Cover Letter: In your cover letter, express your motivation for the role and how your background aligns with the responsibilities outlined in the job description. Mention your experience in driving continuous service improvement and your ability to mentor team members.
Showcase Technical Skills: Clearly outline your technical skills related to the role, such as your experience with SQL scripting, application performance monitoring tools, and any familiarity with NonStop Operating System tools. This will demonstrate your capability to handle the technical aspects of the position.
Highlight Soft Skills: Don't forget to mention your soft skills, such as communication, problem-solving, and teamwork. These are crucial for influencing stakeholders and driving change within the team, which is a key part of the role.
How to prepare for a job interview at Deutsche Bank AG
✨Understand the Role
Make sure you have a solid grasp of what a Production Support Manager does. Familiarise yourself with the key responsibilities mentioned in the job description, such as driving continuous improvement and mentoring team members.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with HP Nonstop applications, SQL databases, and ITIL practices. Highlight specific examples where you've successfully resolved production issues or improved processes.
✨Demonstrate Leadership Qualities
Since this role involves leading a new team, be ready to share your leadership experiences. Talk about how you've mentored others, managed conflicts, and driven change in previous positions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of examples where you've had to troubleshoot issues under pressure and how you approached those situations.
