At a Glance
- Tasks: Oversee production stability and manage incidents in a global financial services environment.
- Company: Join Deutsche Bank, a leading global bank with a commitment to diversity and inclusion.
- Benefits: Enjoy hybrid working, competitive salary, 30 days holiday, and flexible benefits.
- Other info: Opportunities for training, development, and a culture of continuous learning.
- Why this job: Make a real impact on technology infrastructure while developing your skills.
- Qualifications: Experience in IT Infrastructure Operations and strong knowledge of ITIL principles required.
The predicted salary is between 63000 - 77000 £ per year.
The Infrastructure Production Management team is responsible for the end-to-end oversight of production stability across the bank's core technology infrastructure. Our activities include incident reduction, major incident governance, problem acceleration, change assurance and disaster recovery readiness. We act as a central coordination function, working across internal teams and external vendors to ensure a resilient and reliable production environment.
You will play a crucial role in maintaining the stability and operational health of our global infrastructure estate. You will work closely with the regional Production Managers and various technology teams to coordinate day-to-day operational activities, assist in managing incidents, and contribute to continuous improvement initiatives. This position is an excellent opportunity for a professional with a strong technical foundation to develop their skills within a large-scale, global financial services environment.
What we’ll offer you:
- Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them.
- Competitive salary and non-contributory pension.
- 30 days’ holiday plus bank holidays, with the option to purchase additional days.
- Life Assurance and Private Healthcare for you and your family.
- A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits.
- The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year.
Your key responsibilities:
- Production Stability & Incident Reduction.
- Major Incident Support & Escalation.
- Problem Management & Root Cause Acceleration.
- Change Assurance & Change-Risk Control.
- Production Readiness.
- Service Health Monitoring & Trend Analysis.
Your skills and experience:
- Experience in an IT Infrastructure Operations, Service Management, or Production Support role.
- Strong foundational knowledge of core infrastructure components such as Compute (e.g., Unix/Linux/Windows), Databases (e.g., Oracle/SQL Server), Storage, Backup, and Networks.
- A strong understanding of ITIL principles (V3 or above), particularly in Incident, Problem, and Change Management. An ITIL Foundation certification is highly desirable.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical teams, vendors, and business stakeholders.
- Strong analytical and problem-solving skills with an organized and self-motivated approach.
- Prior experience in the financial services industry or another highly regulated sector is beneficial.
- Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.
How we’ll support you:
- Training and development to help you excel in your career.
- Flexible working to assist you balance your personal priorities.
- A culture of continuous learning to aid progression.
- A range of flexible benefits that you can tailor to suit your needs.
About us:
Deutsche Bank is the leading German bank with strong European roots and a global network. Deutsche Bank in the UK is proud to be named in The Times Top 50 Employers for Gender Equality and has been awarded a Gold Award from Stonewall and named in their Top 100 Employers. If you have a disability, health condition, or require any adjustments during the application process, we encourage you to contact our Adjustments Concierge on adjustmentsconcierge@db.com to discuss. We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.
Group Technology Infrastructure (GTI) – Infrastructure Production Manager employer: Deutsche Bank AG
Deutsche Bank is an exceptional employer, offering a dynamic work culture in Birmingham that prioritises employee well-being and professional growth. With a hybrid working model, competitive salary, and comprehensive benefits including private healthcare and generous holiday allowances, employees are empowered to thrive both personally and professionally while contributing to the vital mission of combating financial crime.
StudySmarter Expert Advice🤫
We think this is how you could land Group Technology Infrastructure (GTI) – Infrastructure Production Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Deutsche Bank AG values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Deutsche Bank AG might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Deutsche Bank AG!
✨Direct Apply to Deutsche Bank AG
Let's not forget to apply directly through the Deutsche Bank AG website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Group Technology Infrastructure (GTI) – Infrastructure Production Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Deutsche Bank AG.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Deutsche Bank AG. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Deutsche Bank AG
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
