Global Service Delivery Manager – Client Services
Location: London | Corporate Title: Director
You will join Deutsche Bank’s Global Service Delivery Management function, where you will shape and support client services delivery across a global environment.
In this director‑level role, you will coordinate client‑focused service delivery, working closely with teams to ensure services are responsive, dependable and aligned to client expectations. You will contribute to building strong client relationships, helping teams collaborate effectively and deliver consistent, high‑quality outcomes. The role is responsible for all soft services delivered including cafeteria operations, reception areas, mail reprographics, document services, archiving, and client dining in addition to overseeing our overall end user experience.
Responsibilities
- Coordinate global client service delivery, ensuring consistent, responsive and dependable outcomes across regions.
- Collaborate with internal teams to understand client needs and support service improvements together.
- Support client relationships by providing clear communication, building trust and sharing updates across stakeholders.
- Oversee service performance, helping teams understand priorities and maintain high standards.
- Contribute to service governance activities, ensuring alignment with organisational goals and client expectations.
- Encourage a collaborative, inclusive approach to service delivery, supporting continuous improvement.
Qualifications
- Proven experience in client services, service delivery or a related financial services environment with solid experience leading teams in this space.
- Experience managing global service delivery teams across a large portfolio of buildings and an understanding of the cultural nuances of client services delivery in all regions.
- Strong interpersonal skills, enabling you to connect, collaborate and build trusted relationships across teams.
- Ability to communicate clearly and support understanding across diverse stakeholder groups.
- Experience working within global environments, supporting teams across regions.
- Structured and methodical approach to managing service delivery activities as well as a commitment to quality, accountability and supporting inclusive team culture.
Support
- Training and development to help you excel in your career.
- Flexible working to assist you balance your personal priorities.
- Coaching and support from experts in your team.
- A culture of continuous learning to aid progression.
Benefits
- Hybrid working that allows eligible employees to work remotely for part of their working time and reach a working pattern that works for them.
- Competitive salary and non‑contributory pension.
- 30 days’ holiday plus bank holidays, with the option to purchase additional days.
- Life assurance and private healthcare for you and your family.
- Flexible benefits including retail discounts, a Bike4Work scheme and gym benefits.
- Opportunity to support a wide‑ranging CSR programme and 2 days’ volunteering leave per year.
Equal Employment Opportunity
We value diversity and as an equal opportunities employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards).
Global Service Delivery Manager – Client Services employer: Deutsche Bank AG
Deutsche Bank is an exceptional employer, offering a dynamic work culture in Birmingham that prioritises employee well-being and professional growth. With a hybrid working model, competitive salary, and comprehensive benefits including private healthcare and generous holiday allowances, employees are empowered to thrive both personally and professionally while contributing to the vital mission of combating financial crime.
