At a Glance
- Tasks: Support and enhance a mission-critical ServiceNow platform for Deutsche Bank.
- Company: Join Deutsche Bank's collaborative and global PlatformNow team.
- Benefits: Flexible working, training, and a culture of continuous learning.
- Other info: Inclusive environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on service quality and platform stability.
- Qualifications: Experience in production services and strong knowledge of ServiceNow.
The predicted salary is between 60000 - 80000 £ per year.
You will join Deutsche Bank as a ServiceNow Production Support Manager, working with a collaborative and global PlatformNow team to support a mission-critical ServiceNow platform used across the organisation. In this role, you will help maintain platform stability, availability, and service quality, while supporting teams and stakeholders to resolve issues and improve service outcomes. You will connect closely with engineering, operations, and business teams to enhance automation, strengthen platform performance, and support reliable service delivery in a regulated environment. This is a role where you can contribute meaningfully, share ideas, and help shape how production support evolves, while being part of a supportive and inclusive team. Together, you will help build a dependable and responsive platform that supports business needs and customer outcomes.
Key Responsibilities
- Manage processes to support service quality and timely resolution.
- Monitor service performance and share insights on service levels, response times, and platform health to support informed decisions.
- Encourage root-cause analysis and support implementation of actions that improve stability and resilience.
- Collaborate with engineering teams to support defect resolution, platform improvements, and long-term reliability.
- Build trusted relationships with stakeholders and partners, sharing updates on performance, risks, and improvements.
Qualifications
- Proven experience supporting production services within a large-scale enterprise environment.
- Strong knowledge of ServiceNow, including IT Service Management, Configuration Management Database, IT Operations Management, and IT Asset Management.
- Experience managing major incidents and supporting service operations processes with care and attention.
- Understanding of ServiceNow platform architecture and integrations, with a methodical and detail-oriented approach.
- Experience working with global teams and partners, with strong interpersonal and communication skills.
- Awareness of regulatory requirements, operational resilience, and audit expectations within financial services.
What we’ll offer you
- Training and development to help you excel in your career.
- Flexible working to assist you in balancing your personal priorities.
- Coaching and support from experts in your team.
- A culture of continuous learning to aid progression.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
ServiceNow Production Support Manager in Eccles employer: Deutsche Bank AG
Deutsche Bank is an exceptional employer, offering a dynamic and inclusive work environment where you can thrive as a ServiceNow Production Support Manager. With a strong focus on employee development, flexible working arrangements, and a culture of continuous learning, you will have the opportunity to enhance your skills while contributing to a mission-critical platform that supports the entire organisation. Join a collaborative global team dedicated to delivering high-quality service and making a meaningful impact in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Production Support Manager in Eccles
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Deutsche Bank AG values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Deutsche Bank AG might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Deutsche Bank AG!
✨Direct Apply to Deutsche Bank AG
Let's not forget to apply directly through the Deutsche Bank AG website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ServiceNow Production Support Manager in Eccles
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Deutsche Bank AG.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Deutsche Bank AG. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Deutsche Bank AG
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
