Data Centre Services – Service Operations Specialist

Location: London

Corporate Title: Assistant Vice President

Data Centre Services (DCS) is responsible for the strategic leadership, operational governance, and control of Deutsche Bank’s global IT hosting portfolio, including data centres, technology rooms, and campus locations. DCS ensures resilient, secure, efficient, and compliant environments that support the Bank’s evolving technology needs, including AI, Private Cloud, FICTECH, and Ultra-Low Latency services. This AVP-level, London-based role provides oversight and coordination across data centre white space operations, grey space landlord interfaces, vendor performance, and site governance. The specialist will help embed the target operating model, improve consistency, and ensure adherence to DCS standards, internal controls, regulatory requirements, and relevant data centre principles.

What we’ll offer you:

• Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them.
• Competitive salary and non-contributory pension.
• 30 days’ holiday plus bank holidays, with the option to purchase additional days.
• Life Assurance and Private Healthcare for you and your family.
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits.
• The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year.

Your key responsibilities:

• Provide client-side oversight of day-to-day white space operations and grey space infrastructure interfaces across data centre environments.
• Coordinate with landlords, colocation operators, facilities providers, vendors, smart hands teams, and internal service owners to ensure controlled operational execution.
• Review planned maintenance, Method of Procedure’s (MOP’s), risk assessments, access requirements, service impacts, and evidence of completion for shared infrastructure activities.
• Conduct site reviews, assess vendor performance, document findings, and support remediation of issues, risks, and non-compliance.
• Support the implementation of standardised operational processes, governance routines, auditability, and vendor accountability under the target operating model.
• Work with DCS, security, compliance, commercial, project, and local teams to maintain secure, resilient, and well-controlled data centre operations.

Your skills and experience:

• Experience in data centre operations, IT facilities, infrastructure operations, operational governance, audit, assurance, or site review, preferably in financial services.
• Strong understanding of white space operations, including rack and stack, structured cabling, patching, cross-connects, IT hardware deployment, asset management, and Install, Move, Add, Change / Decommission (IMAC/D) activity.
• Working knowledge of grey space dependencies, including power, cooling, UPS, generators, switchgear, fire protection, Building Management System, and environmental monitoring.
• Familiarity with Data Centre Infrastructure Management tools, ITIL processes, operational controls, and industry standards relating to resilience, availability, structured cabling, security, and monitoring.
• Ability to analyse operational data and produce concise site review reports, issue logs, action trackers, management updates, and evidence-based recommendations.
• Excellent communication, stakeholder management, organisation, ownership, and problem-solving skills, with the ability to work independently and across regional and global teams.
• Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How we’ll support you:

• Training and development to help you excel in your career.
• Flexible working to assist you balance your personal priorities.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.

About us:

Deutsche Bank is the leading German bank with strong European roots and a global network. Deutsche Bank in the UK is proud to be named in The Times Top 50 Employers for Gender Equality and has been awarded a Gold Award from Stonewall and named in their Top 100 Employers. If you have a disability, health condition, or require any adjustments during the application process, we encourage you to contact our Adjustments Concierge on adjustmentsconcierge@db.com to discuss. We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment. For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities. Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management (DWS) division. Together we can make a great impact for our clients at home and abroad, securing their lasting success and financial security.