ServiceNow Transformation Delivery Lead

ServiceNow Transformation Delivery Lead

Location: London

Deutsche Bank is a global banking business with strong roots in Germany and operations in over 70 countries. Their large but focused footprint gives an established position in Europe plus a significant presence in the Americas and Asia Pacific. There are four business divisions: the Corporate Bank, the Investment Bank, the Private Bank and the Asset Manager DWS. There are also a number of highly skilled functions performing key management tasks.

‘Together we’re sharing new perspectives and transforming what it means to be a bank.’

AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future‑ready workplaces. We help organisations adapt, grow, and thrive in an ever‑evolving world by building, shaping, and optimising diverse talent strategies.

We partner with Deutsche Bank to support their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed.

On behalf of Deutsche Bank, we are looking for a ServiceNow Transformation Delivery Lead for a 6 month contract based in London with remote working available (Hybrid).

Purpose of the role:

Deutsche Bank is entering a critical next phase of its ServiceNow transformation journey and is seeking an experienced Project Manager to lead the migration and transformation of key legacy Deutsche Bank ServiceNow processes onto our strategic ServiceNow platform.

This is a unique opportunity to play a significant role in modernising the bank’s technology landscape by driving the transition of legacy processes, reducing technical debt, standardising operations, and maximising the value of our ServiceNow investment.

The successful candidate will lead complex transformation initiatives spanning Software Asset Management (SAM), Hardware Asset Management (HAM), End-to-End process integration, EB4P, Patch Management, Cloud Workflows, and related enterprise workflows, ensuring alignment with global standards, regulatory requirements, and ServiceNow best practices.

What you’ll do:

• Lead the delivery of Phase 2 ServiceNow transformation initiatives, ensuring successful outcomes against scope, timelines, and budget.
• Migrate legacy Deutsche Bank ServiceNow processes and capabilities onto the strategic ServiceNow platform.
• Partner with process owners and SMEs to standardise, simplify, and optimise workflows using ServiceNow best practices.
• Drive transformation across: Software Asset Management (SAM), Hardware Asset, Management (HAM), End-to-End process integration, EB4P, Patch Management and Cloud Workflows.
• Work with Product Owners, Architects, Business Analysts, and Engineering teams to define requirements and deliver solutions.
• Oversee solution design, testing, deployment, and migration activities.
• Manage key stakeholders, delivery partners, risks, issues, and dependencies.
• Lead change management, communications, training, and adoption activities.
• Provide governance reporting and updates to senior leadership.
• Ensure compliance with internal policies, regulatory requirements, and audit standards.

The skills you’ll need:

• Significant project management experience delivering large-scale technology transformation, platform migration, or ServiceNow programmes within complex enterprise environments.
• Strong expertise across the ServiceNow platform, including experience delivering or transforming, Software Asset Management (SAM Pro) , Hardware Asset Management (HAM Pro), Patch Management, Cloud Workflows, Orchestration / Flow Designer and Enterprise workflow solutions.
• Proven experience migrating legacy processes and data to modern enterprise platforms.
• Strong background in business process analysis, optimisation, and transformation.
• Excellent stakeholder management skills with the ability to influence and engage senior leaders across diverse functions.
• Strong analytical and problem‑solving capabilities with a structured, data‑driven approach.
• Experience leading organisational change, communications, training, and adoption initiatives.
• Knowledge of governance, risk management, compliance, and controls within a regulated environment.

Candidate Profile: Key accountabilities, skills & experience

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs, and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

This client will only accept workers operating via a PAYE engagement model.

AMS’s payroll service is in partnership with Giant, we have worked with them for many years and have good processes in place to ensure you get the best service. If you are successful in your application for this role, your contract will be via Giant. For more information on Giant, please follow this link: https://ams-giant-paye-introduction.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.