At a Glance
- Tasks: Lead the implementation of ServiceNow Now Assist to enhance IT service management and operations.
- Company: Join Deutsche Bank, a global leader in banking with a commitment to innovation.
- Benefits: Flexible hybrid work, competitive pay, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace culture that values different perspectives.
- Why this job: Make a real impact by driving AI-enabled transformation in a dynamic environment.
- Qualifications: Experience in project management and strong knowledge of ServiceNow and ITSM best practices.
Deutsche Bank is a global banking business with strong roots in Germany and operations in over 70 countries. Their large but focused footprint gives an established position in Europe plus a significant presence in the Americas and Asia Pacific. There are four business divisions: the Corporate Bank, the Investment Bank, the Private Bank and the Asset Manager DWS.
AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. We partner with Deutsche Bank to support their contingent recruitment processes.
On behalf of Deutsche Bank, we are looking for a ServiceNow Project Manager for a 6 month contract based in London with remote work available (Hybrid).
Purpose of the role: We are seeking an experienced Project Manager to lead the implementation and adoption of ServiceNow Now Assist across IT Service Management (ITSM), IT Operations Management (ITOM), and Control Tower functions. You will be responsible for delivering AI-enabled transformation initiatives that enhance service delivery, streamline IT operations, improve operational visibility, and drive efficiency across the enterprise.
What you’ll do:
- Lead the end-to-end delivery of ServiceNow Now Assist across ITSM, ITOM and Control Tower functions, ensuring successful implementation, adoption and business outcomes.
- Partner with stakeholders, process owners and SMEs to identify, prioritise and deliver high value AI and automation use cases that enhance service management and IT operations.
- Collaborate with Product Owners, Business Analysts and technical teams to define requirements and deliver scalable ServiceNow AI solutions aligned to business needs.
- Manage project plans, budgets, resources, risks and dependencies, ensuring delivery is on time, within scope and achieves agreed objectives.
- Drive stakeholder engagement, governance and executive reporting, providing clear communication on progress, risks, opportunities and benefits realisation.
- Lead change management and user adoption activities, including communications, training and business readiness, to maximise value from Now Assist capabilities.
- Champion continuous improvement by leveraging ServiceNow innovation, Generative AI and ITSM/ITOM best practices to improve operational efficiency, visibility and user experience.
The skills you’ll need:
- Proven experience delivering complex technology and transformation projects within large enterprise environments, with a strong track record of successful project outcomes.
- Strong ServiceNow expertise, particularly across ITSM modules including Incident, Problem, Change, Service Catalogue and Knowledge Management.
- Good understanding of Generative AI and AI-powered service management solutions, with an interest in applying emerging technologies to drive operational improvements.
- Solid knowledge of IT Service Management (ITSM) best practices and frameworks, with ITIL certification or equivalent experience preferred.
- Excellent stakeholder management and communication skills, with the ability to influence, engage and collaborate effectively across technical and business teams.
- Strong analytical, problem solving and decision-making capabilities, with the ability to manage risks, resolve issues and drive continuous improvement.
- Experience leading change, adoption and business readiness activities for new technologies and ways of working.
- Relevant certifications such as PRINCE2, PMP, ITIL, Agile or ServiceNow are desirable.
- Experience within Financial Services is advantageous.
Candidate Profile: Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs, and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
This client will only accept workers operating via a PAYE engagement model. AMS’s payroll service is in partnership with Giant, we have worked with them for many years and have good processes in place to ensure you get the best service. If you are successful in your application for this role, your contract will be via Giant.
ServiceNow Project Manager in London employer: Deutsche Bank AG, Frankfurt am Main
Deutsche Bank is an exceptional employer, offering a dynamic and inclusive work culture that values diverse perspectives and fosters innovation. As a ServiceNow Project Manager in London, you will benefit from flexible working arrangements and have the opportunity to lead transformative projects within a global banking environment, enhancing your professional growth while contributing to meaningful change. With a commitment to employee development and a supportive atmosphere, Deutsche Bank empowers its workforce to thrive and succeed.
Contact Details:
Deutsche Bank AG, Frankfurt am Main Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Project Manager in London
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Deutsche Bank AG, Frankfurt am Main.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Deutsche Bank AG, Frankfurt am Main might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace ServiceNow Project Manager in London
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Deutsche Bank AG, Frankfurt am Main will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Deutsche Bank AG, Frankfurt am Main. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Deutsche Bank AG, Frankfurt am Main confidence in your short-term commitment to the role.
How to prepare for a job interview at Deutsche Bank AG, Frankfurt am Main
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Deutsche Bank AG, Frankfurt am Main.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Deutsche Bank AG, Frankfurt am Main that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
