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For Companies At a Glance
- Tasks: Provide real-time travel info and assist with journey planning for customers.
- Company: Leading transportation company with a focus on customer service.
- Benefits: Starting salary of £24,891, annual leave, and pension scheme.
- Why this job: Join a dynamic team and make a difference in customer travel experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Fixed-term role with a 12-week rolling roster, including nights and weekends.
The predicted salary is between 24891 - 34891 £ per year.
A leading transportation company is seeking a Customer Information Controller for its National Rail Communications Centre in Doncaster. This fixed-term role supports customers by providing real-time travel information and assistance with journey planning.
Ideal candidates will excel in communication and customer service within a fast-paced environment. The role includes a 12-week rolling roster with nights and weekends, ensuring consistency of information during disruptions.
The salary starts at £24,891, with additional benefits including annual leave and a pension scheme.
Rail Customer Information Specialist - 24/7 Support in Doncaster employer: Deutsche Bahn AG
Contact Detail:
Deutsche Bahn AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Customer Information Specialist - 24/7 Support in Doncaster
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing real-time travel information, make sure you can convey information clearly and concisely. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got all the latest job openings, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Rail Customer Information Specialist - 24/7 Support in Doncaster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication skills and customer service experience. We want to see how you’ve excelled in fast-paced environments, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Rail Customer Information Specialist role. Share your passion for helping customers and any relevant experiences that showcase your skills.
Showcase Your Availability: Since this role involves a 12-week rolling roster with nights and weekends, be upfront about your availability. We appreciate candidates who are flexible and ready to jump in when needed!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Deutsche Bahn AG
✨Know Your Stuff
Familiarise yourself with the rail industry and the specific services offered by the company. Brush up on common travel disruptions and how to assist customers effectively. This knowledge will show your passion for the role and your ability to provide real-time information.
✨Showcase Your Communication Skills
Prepare examples of how you've successfully communicated with customers in previous roles. Think about times when you resolved issues or provided clear information under pressure. This will demonstrate your ability to thrive in a fast-paced environment.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a customer complaint during a service disruption. Practice your responses to these scenarios, focusing on your problem-solving skills and customer service approach.
✨Highlight Flexibility and Teamwork
Since the role involves a rolling roster with nights and weekends, emphasise your flexibility and willingness to work varied hours. Also, share experiences where you've worked well in a team, as collaboration is key in a support role like this.
