At a Glance
- Tasks: Conduct site surveys, assess customer needs, and deliver tailored solutions.
- Company: Join DeterTech, a leader in customer success and innovative security solutions.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity for growth and collaboration with diverse teams.
- Why this job: Make a real difference in customer experiences while working in the field.
- Qualifications: Experience in customer-facing roles and strong communication skills required.
The predicted salary is between 33000 - 38000 £ per year.
The Customer Solution Specialist is integral to delivering a superior and professional customer experience across DeterTech’s customer base. As the face of the organisation in advising on Customer Solutions, this role involves conducting detailed site surveys and post-incident assessments to ensure a comprehensive understanding of, and response to, customer needs. Through robust customer engagement, technical evaluation, and collaboration with internal teams, the Customer Solution Specialist ensures that solutions are fit for purpose, customer satisfaction is maximised, and service quality is consistently maintained at a high standard. This is a field-based role, to cover the South East region.
Key Responsibilities
- Site Surveys & Assessments: Conduct comprehensive on-site and off-site surveys for customers, assessing requirements and identifying appropriate solutions. Attend customer sites following break-ins or incidents to evaluate existing measures and recommend improvements. Ensure all surveys and assessments are completed to a consistently high standard.
- Quotations: Prepare and issue quotations following customer surveys, converting quotes into orders where possible. Raise SmartWater quotations, ensuring all documentation is accurate and complete. Ensure pricing, orders, and customer details are processed in line with agreed procedures and commercial guidelines. Support field-based sales colleagues and Operations by coordinating customer requirements.
- Customer Experience & Relationship Management: Serve as the primary point of contact for customers during the establishment of Customer Solutions, providing a professional, reassuring, and customer-focused presence. Build trust and rapport with customers through clear communication, reliability, and ownership of issues. Take accountability for the customer experience throughout the survey and assessment process. Ensure customer concerns are understood, managed, and appropriately escalated where required.
- Collaboration & Service Delivery: Collaborate closely with Sales, Customer Success, Engineers and ARC teams to ensure customer needs are clearly communicated and solutions are effectively delivered. Provide structured feedback to internal teams to support service improvement and solution design. Facilitate a seamless handover between survey, installation, and ongoing service.
- Documentation & Continuous Improvement: Maintain accurate and timely records of site visits, findings, and customer interactions. Identify recurring issues or opportunities for improvement and share insights with relevant teams. Contribute to enhancing consistency, quality, and efficiency across survey and assessment processes.
Skills, Knowledge and Expertise
- Experience in a customer-facing role, ideally in a field-based or on-site environment.
- Strong interpersonal and communication skills, with a clear commitment to excellent customer service.
- Comfortable working independently, managing time effectively, and travelling to customer locations.
- Detail-oriented with strong problem-solving skills and the ability to assess situations objectively.
- Confident in representing DeterTech in customer environments with professionalism and credibility.
- Collaborative mindset with the ability to work effectively across multiple internal teams.
- Familiarity with security systems or related technology is desirable but not essential.
- Proactive, reliable, and adaptable, with a strong sense of ownership and accountability.
Key Measures of Success
- Customer Satisfaction: Positive customer feedback following surveys, follow-ups, and assessments.
- Quality & Consistency: High standards maintained across all site surveys, quotes and customer interactions.
- Issue Resolution: Effective identification and communication of risks, issues, and improvement opportunities.
- Operational Alignment: Smooth collaboration and handover between field activity and internal teams.
- Service Improvement: Meaningful insights contributed to enhancing customer solutions and overall service delivery.
Customer Solution Specialist (South East) in Telford employer: DeterTech | UK
DeterTech | UK is an excellent employer, offering a dynamic work culture that prioritises employee development and customer satisfaction. Located in Telford, the company provides its Field-Based Customer Solutions Specialists with competitive compensation, comprehensive training, and opportunities for career advancement, all while fostering a collaborative environment that values strong interpersonal relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solution Specialist (South East) in Telford
✨Tip Number 1
Get to know the company inside out! Research DeterTech's values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Before any interviews or calls, run through common questions and scenarios related to customer solutions. We want you to feel confident and ready to impress with your problem-solving skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After interviews or meetings, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Solution Specialist (South East) in Telford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Solution Specialist role. Highlight your customer-facing experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role is all about building relationships with customers, demonstrate your strong interpersonal skills in your application. Use clear and concise language, and don’t shy away from sharing examples of how you've successfully managed customer interactions in the past.
Highlight Problem-Solving Abilities:We love candidates who can think on their feet! In your application, mention specific instances where you've identified issues and implemented solutions. This will show us that you're detail-oriented and capable of handling challenges effectively.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, we can’t wait to hear from you!
How to prepare for a job interview at DeterTech | UK
✨Know the Company Inside Out
Before your interview, make sure you research DeterTech thoroughly. Understand their products, services, and customer base. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Given the nature of the Customer Solution Specialist role, be ready to discuss specific scenarios where you've successfully managed customer relationships or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
As this role requires strong interpersonal skills, practice articulating your thoughts clearly and confidently. You might be asked to demonstrate how you would communicate with a customer during a site survey or after an incident.
✨Highlight Your Problem-Solving Abilities
Be prepared to discuss how you've approached problem-solving in previous roles. Think of examples where you've assessed a situation, identified solutions, and implemented changes that improved customer satisfaction or service quality.
