At a Glance
- Tasks: Conduct site surveys and assessments to deliver top-notch customer solutions.
- Company: Join DeterTech, a leader in customer success and innovative security solutions.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Field-based role covering the North East with great career growth potential.
- Why this job: Be the face of DeterTech, making a real difference in customer experiences.
- Qualifications: Experience in customer-facing roles and strong communication skills required.
The predicted salary is between 33000 - 38000 € per year.
The Customer Solution Specialist is integral to delivering a superior and professional customer experience across DeterTech’s customer base. As the face of the organisation in advising on customer solutions, this role involves conducting detailed site surveys and post-incident assessments to ensure a comprehensive understanding of and response to customer needs. Through robust customer engagement, technical evaluation, and collaboration with internal teams, the specialist ensures that solutions are fit for purpose, customer satisfaction is maximised, and service quality is consistently maintained at a high standard. This is a field‑based role covering the North East region.
Key Responsibilities
- Site Surveys & Assessments: Conduct comprehensive on‑site and off‑site surveys for customers, assessing requirements and identifying appropriate solutions. Attend customer sites following break‑ins or incidents to evaluate existing measures and recommend improvements. Ensure all surveys and assessments are completed to a consistently high standard.
- Quotations: Prepare and issue quotations following customer surveys, converting quotes into orders where possible. Raise SmartWater quotations, ensuring all documentation is accurate and complete. Ensure pricing, orders, and customer details are processed in line with agreed procedures and commercial guidelines. Support field‑based sales colleagues and Operations by coordinating customer requirements.
- Customer Experience & Relationship Management: Serve as the primary point of contact for customers during the establishment of customer solutions, providing a professional, reassuring, and customer‑focused presence. Build trust and rapport with customers through clear communication, reliability, and ownership of issues. Take accountability for the customer experience throughout the survey and assessment process. Ensure customer concerns are understood, managed, and appropriately escalated where required.
- Collaboration & Service Delivery: Collaborate closely with Sales, Customer Success, Engineers and ARC teams to ensure customer needs are clearly communicated and solutions are effectively delivered. Provide structured feedback to internal teams to support service improvement and solution design. Facilitate a seamless handover between survey, installation, and ongoing service.
- Documentation & Continuous Improvement: Maintain accurate and timely records of site visits, findings, and customer interactions. Identify recurring issues or opportunities for improvement and share insights with relevant teams. Contribute to enhancing consistency, quality, and efficiency across survey and assessment processes.
Skills, Knowledge and Expertise
- Experience in a customer‑facing role, ideally in a field‑based or on‑site environment.
- Strong interpersonal and communication skills, with a clear commitment to excellent customer service.
- Comfortable working independently, managing time effectively, and travelling to customer locations.
- Detail‑oriented with strong problem‑solving skills and the ability to assess situations objectively.
- Confident in representing DeterTech in customer environments with professionalism and credibility.
- Collaborative mindset with the ability to work effectively across multiple internal teams.
- Familiarity with security systems or related technology is desirable but not essential.
- Proactive, reliable, and adaptable, with a strong sense of ownership and accountability.
Key Measures of Success
- Customer Satisfaction: Positive customer feedback following surveys, follow‑ups, and assessments.
- Quality & Consistency: High standards maintained across all site surveys, quotes and customer interactions.
- Issue Resolution: Effective identification and communication of risks, issues, and improvement opportunities.
- Operational Alignment: Smooth collaboration and handover between field activity and internal teams.
- Service Improvement: Meaningful insights contributed to enhancing customer solutions and overall service delivery.
Customer Solution Specialist (North East) in Telford employer: DeterTech | UK
DeterTech is an exceptional employer that prioritises a superior customer experience while fostering a collaborative and supportive work culture. As a Customer Solution Specialist in the North East, you will benefit from competitive compensation, opportunities for professional growth, and the chance to make a meaningful impact on customer satisfaction. With a focus on continuous improvement and teamwork, DeterTech empowers its employees to excel in their roles and contribute to innovative solutions in the security sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solution Specialist (North East) in Telford
✨Tip Number 1
Get to know the company inside out! Research DeterTech's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! You’ll want to clearly communicate how your skills align with the Customer Solution Specialist role. Think about specific examples from your past experiences that demonstrate your customer service prowess and problem-solving abilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds as they make decisions.
We think you need these skills to ace Customer Solution Specialist (North East) in Telford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Solution Specialist role. Highlight your experience in customer-facing roles and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role is all about building relationships with customers, it's crucial to demonstrate your strong interpersonal skills. Use clear and concise language in your application to show us you can communicate effectively, just like you would with our customers.
Highlight Problem-Solving Abilities:We love candidates who can think on their feet! Share examples of how you've tackled challenges in previous roles, especially in customer service or technical environments. This will help us see your proactive approach to problem-solving.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you're keen on joining the StudySmarter family!
How to prepare for a job interview at DeterTech | UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Solution Specialist role. Familiarise yourself with the key responsibilities like conducting site surveys and managing customer relationships. This will help you articulate how your skills align with what DeterTech is looking for.
✨Showcase Your Customer Service Skills
Since this role is all about delivering a superior customer experience, be ready to share specific examples of how you've excelled in customer-facing roles. Highlight your ability to build trust and rapport, and discuss how you've handled challenging situations in the past.
✨Prepare for Technical Questions
Even if you're not a tech expert, it's important to show that you can engage with technical aspects of the job. Brush up on basic security systems knowledge and be prepared to discuss how you would assess customer needs and recommend solutions effectively.
✨Demonstrate Collaboration Skills
This position requires working closely with various internal teams. Be ready to talk about your experience collaborating with others, whether in sales, engineering, or customer success. Share examples of how you've contributed to team goals and improved service delivery.
