At a Glance
- Tasks: Install and maintain battery-operated security solutions while ensuring top-notch customer service.
- Company: Join a forward-thinking company dedicated to innovative security technology.
- Benefits: Enjoy 25+ days holiday, healthcare, flexible working, and a company van.
- Other info: Work independently and collaboratively in a dynamic environment with great career growth.
- Why this job: Make a real difference in security tech while developing your engineering skills.
- Qualifications: 3+ years experience in a field engineer role; telecoms or electronics background preferred.
The predicted salary is between 32000 - 34000 £ per year.
Department: Operations
Location: Exeter, UK (Field Based)
Contract: Permanent, 37.5 hours per week
Compensation: £32,000 – £34,000 per year
Key Duties
- Installation and commissioning of battery‑operated security solutions.
- Communicate effectively with site managers and DeterTech ARC to ensure information flow.
- Maintain deployed solutions through battery maintenance, camera reconfiguration, cleaning and servicing.
- Minimise false triggers during installation and maintenance.
- Prepare and load all equipment, parts and spares into the business vehicle before each appointment.
- Deploy, position and secure equipment on site; fit, display and remove company signage.
- Conduct quality checks after repairs and maintenance to meet safety and performance standards.
- Respond promptly to customer inquiries and service requests regarding equipment issues.
- Remove off‑hire equipment and safely pack it into the company vehicle.
- Train customers and end‑users on proper operation, maintenance and safety protocols.
- Deliver workshops and training sessions to enhance customer knowledge.
- Analyse complex technical issues and propose effective solutions to restore functionality.
- Collaborate with engineering and design teams to address recurring problems and improve equipment design.
- Maintain a professional and courteous demeanor while interacting with clients.
Professional Experience and Qualifications
- 3+ years of hands‑on experience as a field engineer or in a similar role.
- Experience in telecoms, satellite, electronics, gas and electrics or a relevant engineering background.
- Full UK driving licence.
- CSCS training and H&S training desirable.
- Knowledge of wiring, electronics, soldering and experience in alarm installations desirable but not essential.
Personal Attributes
- Independent decision‑maker on site.
- Comfortable with lone‑working environments.
- Able to use a work iPad for job recording and comments.
- Physically capable of daily activity.
- Strong problem‑solving and solution‑oriented mindset.
- Excellent communication and interpersonal skills.
- Customer‑focused attitude with commitment to high‑quality service.
- Detail‑oriented approach to diagnosing and resolving technical issues.
- Adaptability to diverse and changing environments.
- Ability to work independently and as part of a team.
- Strong organisational skills to manage tasks and assignments effectively.
- Patience and empathy when interacting with customers.
Benefits
- 25+ days of holiday
- Healthcare scheme
- 4% employer pension contribution
- Employee Assistance Programme
- Life Cover 3x salary
- SmartWater Product Pack
- Wider Benefits Portal
- Buy Holiday Scheme
- Employee Recognition Programme
- Flexible working
- Company van for business use
- Fuel Card
- Monday to Friday working
We are committed to an inclusive recruitment process. If you require reasonable adjustments at any stage, please let us know and we will support you.
Field Engineer- Exeter employer: DeterTech | UK
As a Field Engineer at our Exeter location, you will join a dynamic team dedicated to delivering top-notch battery-operated security solutions. We pride ourselves on fostering a supportive work culture that values employee growth, offering extensive training opportunities and a comprehensive benefits package including generous holiday allowance, healthcare schemes, and flexible working arrangements. Our commitment to innovation and customer satisfaction ensures that you will find meaningful and rewarding employment in a role that encourages both independence and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Field Engineer- Exeter
✨Tip Number 1
Get to know the company! Research DeterTech and their products. Understanding their mission and values will help you connect during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work as a Field Engineer at DeterTech.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves analysing complex technical issues, brush up on your troubleshooting techniques. You might even want to prepare some examples of how you've tackled similar challenges in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Field Engineer- Exeter
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Engineer role. Highlight your hands-on experience and any relevant skills, like installation or maintenance of security solutions. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our needs. Keep it friendly and professional – we love a good story!
Show Off Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've tackled complex technical issues. We’re looking for that strong problem-solving mindset, so let us know how you’ve made a difference in past roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at DeterTech | UK
✨Know Your Tech
Brush up on your technical knowledge related to battery-operated security solutions and alarm installations. Be ready to discuss your hands-on experience and how you've tackled complex issues in the past. This will show that you’re not just familiar with the equipment but can also think critically about it.
✨Communication is Key
Since the role involves liaising with site managers and customers, practice clear and effective communication. Think of examples where you’ve successfully communicated technical information to non-technical people. This will demonstrate your ability to maintain a professional and courteous demeanour.
✨Show Your Problem-Solving Skills
Prepare to share specific instances where you’ve resolved technical issues or improved processes. Highlight your solution-oriented mindset and adaptability, as these are crucial for a Field Engineer. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Customer Focus
Think about times when you’ve gone above and beyond for a customer. Whether it’s training users on equipment or responding to service requests, showing your commitment to high-quality service will resonate well. Remember, a customer-focused attitude is key in this role!
