At a Glance
- Tasks: Support and maintain network infrastructure while learning from experienced IT professionals.
- Company: Join a dynamic IT team in a collaborative environment.
- Benefits: Competitive salary, hybrid work options, and opportunities for professional growth.
- Other info: Great potential for career development into advanced IT roles.
- Why this job: Kickstart your IT career and make a real impact in networking and cybersecurity.
- Qualifications: Basic understanding of networking concepts and a passion for problem-solving.
The predicted salary is between 25000 - 27000 £ per year.
Junior Network & IT Support Technician (Telford or Prestwick)
Department
Employment Type
Full Time
Location
Reporting To
Ed Haynes
Compensation
Description
We are looking for a Junior Network & IT Support Technician to join our IT team.
This role would suit someone at the beginning of their IT career, who has an interest in networking, infrastructure and cybersecurity.
We are not looking for someone who already knows everything.
We are looking for someone who understands the basics, enjoys investigating problems, asks sensible questions and is willing to learn.
You will help support and maintain the organisation's network and IT infrastructure while developing your technical knowledge alongside experienced members of the IT team.
A strong security mindset is important. We want someone who thinks about how and why something works, rather than simply making a problem disappear.
This role can be based from on a hybrid basis either our Prestwick or Telford office, and we are open to candidates who are able to work from either location.
Key Responsibilities
- Assist with the day-to-day support and maintenance of network infrastructure.
- Troubleshoot basic network connectivity issues across wired and wireless networks.
- Help investigate network faults, performance issues and unusual behaviour.
- Support switches, wireless access points, firewalls and other network equipment under guidance.
- Assist with VLANs, IP addressing, DHCP, DNS and other core networking services.
- Help identify devices connected to the network and investigate unknown or unexpected devices.
- Support network cabling, patching, ports and physical network equipment.
- Assist with monitoring network availability, performance and security.
- Help investigate security alerts and suspicious network activity.
- Follow IT and cybersecurity procedures when making changes or troubleshooting systems.
- Escalate issues when appropriate rather than making risky changes without understanding the impact.
- Maintain clear documentation of network devices, configurations, troubleshooting and fixes.
- Help keep network diagrams and infrastructure documentation accurate and up to date.
- Support general IT requests where required and work with other members of the IT team.
- Assist with the deployment and configuration of new network equipment.
- Take part in IT infrastructure and cybersecurity improvement projects.
- Research unfamiliar problems and technologies and work through them methodically.
- Help identify opportunities to improve, standardise or automate IT and network processes.
Skills, Knowledge & Expertise
You do not need extensive commercial experience for this role.
More important to us is your attitude and how you approach problems.
- Have a basic understanding of computer networking.
- Understand concepts such as IP addresses, subnets, gateways, DNS and DHCP.
- Have an interest in networking, infrastructure or cybersecurity.
- Enjoy troubleshooting and investigating technical problems.
- Be willing to research something when you do not immediately know the answer.
- Be comfortable asking for help when required.
- Care about doing things securely rather than taking shortcuts.
- Be able to communicate clearly with both technical and non-technical people.
- Be helpful and patient when supporting users.
- Be able to document what you have done and explain how an issue was resolved.
- Have good attention to detail.
- Be willing to learn new technologies and develop your technical knowledge.
Desirable Knowledge
- Basic understanding of TCP/IP.
- VLANs and network segmentation.
- Wi-Fi troubleshooting.
- Network switches and access points.
- Firewalls.
- VPNs.
- Microsoft 365 or Entra ID.
- Windows administration.
- Linux.
- Power Shell or another scripting language.
- Network monitoring tools.
- Cybersecurity fundamentals.
- Comp TIA Network+, Security+, Cisco CCST or CCNA study.
Home labs, personal projects, Raspberry Pi projects, Hack The Box, Try Hack Me, networking labs or other self-directed learning are also valuable.
Commercial experience is not required.
The Kind of Person We Want
Someone who sees a problem and wants to understand why it happened, not just how to make the error message disappear.
You might not know the answer immediately, but you should be comfortable investigating, testing, researching and asking questions until you understand the problem.
Security should be part of your thinking from the start. If something seems unusual, insecure or simply does not make sense, we want you to question it.
You should also remember that IT exists to support people. Technical knowledge matters, but being approachable, helpful and able to explain things clearly is equally important.
Development
This role is intended to develop over time.
You will be given opportunities to build experience across
- Networking
- Cybersecurity
- Infrastructure
- Cloud services
- Network monitoring
- Automation and scripting
- IT troubleshooting
- Security investigations
The longer-term aim would be for the successful candidate to develop towards a Network Technician, Network Engineer or Network Security role as their knowledge and experience grows.
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Junior Network & IT Support Technician (Telford or Prestwick) employer: DeterTech Holdings Limited
DeterTech Holdings Limited is an exceptional employer located in the vibrant city of Manchester, offering a dynamic work culture that prioritises collaboration and innovation. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while contributing to a team dedicated to delivering outstanding customer solutions. With a focus on employee well-being and a supportive environment, DeterTech stands out as a rewarding place to build a meaningful career.
Contact Details:
DeterTech Holdings Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Junior Network & IT Support Technician (Telford or Prestwick)
✨Join the IT Consultancy Buzz
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We think you need these skills to ace Junior Network & IT Support Technician (Telford or Prestwick)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at DeterTech Holdings Limited.
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How to prepare for a job interview at DeterTech Holdings Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
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Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
