At a Glance
- Tasks: Conduct site surveys, assess customer needs, and deliver tailored solutions.
- Company: Join DeterTech, a leader in customer solutions with a focus on excellence.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity for growth and collaboration across diverse teams.
- Why this job: Make a real difference in customer experiences while working in the field.
- Qualifications: Experience in customer-facing roles and strong communication skills required.
The predicted salary is between 33000 - 38000 £ per year.
The Customer Solution Specialist is integral to delivering a superior and professional customer experience across DeterTech’s customer base. As the face of the organisation in advising on Customer Solutions, this role involves conducting detailed site surveys and post-incident assessments to ensure a comprehensive understanding of, and response to, customer needs. Through robust customer engagement, technical evaluation, and collaboration with internal teams, the Customer Solution Specialist ensures that solutions are fit for purpose, customer satisfaction is maximised, and service quality is consistently maintained at a high standard. This is a field-based role, to cover the South East region.
Key Responsibilities
- Site Surveys & Assessments
- Conduct comprehensive on-site and off-site surveys for customers, assessing requirements and identifying appropriate solutions.
- Attend customer sites following break-ins or incidents to evaluate existing measures and recommend improvements.
- Ensure all surveys and assessments are completed to a consistently high standard.
- Quotations
- Prepare and issue quotations following customer surveys, converting quotes into orders where possible.
- Raise SmartWater quotations, ensuring all documentation is accurate and complete.
- Ensure pricing, orders, and customer details are processed in line with agreed procedures and commercial guidelines.
- Support field-based sales colleagues and Operations by coordinating customer requirements.
- Customer Experience & Relationship Management
- Serve as the primary point of contact for customers during the establishment of Customer Solutions, providing a professional, reassuring, and customer-focused presence.
- Build trust and rapport with customers through clear communication, reliability, and ownership of issues.
- Take accountability for the customer experience throughout the survey and assessment process.
- Ensure customer concerns are understood, managed, and appropriately escalated where required.
- Collaboration & Service Delivery
- Collaborate closely with Sales, Customer Success, Engineers and ARC teams to ensure customer needs are clearly communicated and solutions are effectively delivered.
- Provide structured feedback to internal teams to support service improvement and solution design.
- Facilitate a seamless handover between survey, installation, and ongoing service.
- Documentation & Continuous Improvement
- Maintain accurate and timely records of site visits, findings, and customer interactions.
- Identify recurring issues or opportunities for improvement and share insights with relevant teams.
- Contribute to enhancing consistency, quality, and efficiency across survey and assessment processes.
Skills, Knowledge and Expertise
- Experience in a customer-facing role, ideally in a field-based or on-site environment.
- Strong interpersonal and communication skills, with a clear commitment to excellent customer service.
- Comfortable working independently, managing time effectively, and travelling to customer locations.
- Detail-oriented with strong problem-solving skills and the ability to assess situations objectively.
- Confident in representing DeterTech in customer environments with professionalism and credibility.
- Collaborative mindset with the ability to work effectively across multiple internal teams.
- Familiarity with security systems or related technology is desirable but not essential.
- Proactive, reliable, and adaptable, with a strong sense of ownership and accountability.
Key Measures of Success
- Customer Satisfaction: Positive customer feedback following surveys, follow-ups, and assessments.
- Quality & Consistency: High standards maintained across all site surveys, quotes and customer interactions.
- Issue Resolution: Effective identification and communication of risks, issues, and improvement opportunities.
- Operational Alignment: Smooth collaboration and handover between field activity and internal teams.
- Service Improvement: Meaningful insights contributed to enhancing customer solutions and overall service delivery.
Field Solutions Specialist – South East UK in Madeley employer: DeterTech Holdings Limited
DeterTech is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where collaboration and customer satisfaction are at the forefront. As a Field Solutions Specialist in the South East UK, you will enjoy competitive compensation, comprehensive training, and the opportunity to make a meaningful impact on customer experiences while working in a supportive environment that values innovation and excellence.
Contact Details:
DeterTech Holdings Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Solutions Specialist – South East UK in Madeley
✨Tip Number 1
Get to know the company inside out! Research DeterTech's values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your pitch! You’ll want to be able to clearly explain how your skills and experiences make you the perfect fit for the Field Solutions Specialist role. Keep it concise and engaging!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at DeterTech.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Field Solutions Specialist – South East UK in Madeley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Solution Specialist. Highlight any relevant experience in customer-facing roles, especially in field-based environments. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering excellent customer service and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and provide solutions, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at DeterTech Holdings Limited
✨Know Your Customer Solutions
Before the interview, dive deep into DeterTech's customer solutions. Understand their offerings and how they address customer needs. This will help you articulate how your skills align with their mission to deliver superior customer experiences.
✨Showcase Your Field Experience
Be ready to discuss your previous field-based roles and how you've successfully conducted site surveys or assessments. Share specific examples where you identified customer needs and provided effective solutions, as this is crucial for the role.
✨Emphasise Communication Skills
Since this role involves building trust and rapport with customers, highlight your interpersonal skills. Prepare to give examples of how you've effectively communicated with clients in the past, especially in challenging situations.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've had to assess situations objectively and come up with solutions. Think of times when you identified recurring issues and how you contributed to service improvements, as this aligns with the company's focus on continuous improvement.
