At a Glance
- Tasks: Conduct site surveys and assessments to deliver top-notch customer solutions.
- Company: Join DeterTech, a leader in customer success and innovative security solutions.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity for growth and collaboration with diverse teams.
- Why this job: Make a real difference in customer experiences while working in the field.
- Qualifications: Experience in customer-facing roles and strong communication skills required.
The predicted salary is between 33000 - 38000 £ per year.
The Customer Solution Specialist is integral to delivering a superior and professional customer experience across DeterTech’s customer base. As the face of the organisation in advising on Customer Solutions, this role involves conducting detailed site surveys and post-incident assessments to ensure a comprehensive understanding of, and response to, customer needs. Through robust customer engagement, technical evaluation, and collaboration with internal teams, the Customer Solution Specialist ensures that solutions are fit for purpose, customer satisfaction is maximised, and service quality is consistently maintained at a high standard. This is a field based role, to cover the NorthEast region.
Key Responsibilities
- Site Surveys & Assessments: Conduct comprehensive on-site and off-site surveys for customers, assessing requirements and identifying appropriate solutions. Attend customer sites following break-ins or incidents to evaluate existing measures and recommend improvements. Ensure all surveys and assessments are completed to a consistently high standard.
- Quotations: Prepare and issue quotations following customer surveys, converting quotes into orders where possible. Raise SmartWater quotations, ensuring all documentation is accurate and complete. Ensure pricing, orders, and customer details are processed in line with agreed procedures and commercial guidelines. Support field‑based sales colleagues and Operations by coordinating customer requirements.
- Customer Experience & Relationship Management: Serve as the primary point of contact for customers during the establishment of Customer Solutions, providing a professional, reassuring, and customer‑focused presence. Build trust and rapport with customers through clear communication, reliability, and ownership of issues. Take accountability for the customer experience throughout the survey and assessment process. Ensure customer concerns are understood, managed, and appropriately escalated where required.
- Collaboration & Service Delivery: Collaborate closely with Sales, Customer Success, Engineers and ARC teams to ensure customer needs are clearly communicated and solutions are effectively delivered. Provide structured feedback to internal teams to support service improvement and solution design. Facilitate a seamless handover between survey, installation, and ongoing service.
- Documentation & Continuous Improvement: Maintain accurate and timely records of site visits, findings, and customer interactions. Identify recurring issues or opportunities for improvement and share insights with relevant teams. Contribute to enhancing consistency, quality, and efficiency across survey and assessment processes.
Skills, Knowledge and Expertise
- Experience in a customer‑facing role, ideally in a field‑based or on‑site environment.
- Strong interpersonal and communication skills, with a clear commitment to excellent customer service.
- Comfortable working independently, managing time effectively, and travelling to customer locations.
- Detail‑oriented with strong problem‑solving skills and the ability to assess situations objectively.
- Confident in representing DeterTech in customer environments with professionalism and credibility.
- Collaborative mindset with the ability to work effectively across multiple internal teams.
- Familiarity with security systems or related technology is desirable but not essential.
- Proactive, reliable, and adaptable, with a strong sense of ownership and accountability.
Key Measures of Success
- Customer Satisfaction: Positive customer feedback following surveys, follow ups, and assessments.
- Quality & Consistency: High standards maintained across all site surveys, quotes and customer interactions.
- Issue Resolution: Effective identification and communication of risks, issues, and improvement opportunities.
- Operational Alignment: Smooth collaboration and handover between field activity and internal teams.
- Service Improvement: Meaningful insights contributed to enhancing customer solutions and overall service delivery.
Field Solutions Specialist – North East in Madeley employer: DeterTech Holdings Limited
DeterTech is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where collaboration and customer satisfaction are at the forefront. As a Field Solutions Specialist in the North East, you will enjoy competitive compensation, comprehensive training, and the opportunity to make a meaningful impact on customer experiences while working in a supportive environment that values your contributions.
Contact Details:
DeterTech Holdings Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Solutions Specialist – North East in Madeley
✨Tip Number 1
Get to know the company inside out! Research DeterTech's values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and how you fit into their culture.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common questions and scenarios related to customer solutions. We can even help you with mock interviews to boost your confidence!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Field Solutions Specialist – North East in Madeley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Field Solutions Specialist role. Highlight your customer-facing experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role is all about building relationships with customers, it's crucial to demonstrate your strong interpersonal skills. Use examples in your application that showcase how you've effectively communicated and resolved issues in the past.
Be Detail-Oriented:Attention to detail is key in this position. When filling out your application, ensure that all information is accurate and well-organised. This will reflect your ability to maintain high standards in your work, just like we do at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at DeterTech Holdings Limited
✨Know Your Customer Solutions
Before the interview, dive deep into understanding DeterTech's customer solutions. Familiarise yourself with their services and how they address customer needs. This will help you articulate how your skills align with their mission to deliver a superior customer experience.
✨Showcase Your Field Experience
Be ready to discuss your previous experiences in customer-facing roles, especially in field-based environments. Share specific examples of how you've conducted site surveys or assessments, and how you’ve successfully managed customer relationships. This will demonstrate your capability to excel in the role.
✨Emphasise Communication Skills
Since this role requires strong interpersonal skills, prepare to highlight your communication style. Think of instances where you built trust with customers or resolved issues effectively. Practising these scenarios can help you convey your ability to maintain a professional and reassuring presence.
✨Prepare for Collaboration Questions
Expect questions about teamwork and collaboration, as this role involves working closely with various internal teams. Reflect on past experiences where you successfully collaborated with others to achieve a common goal. This will show that you can contribute to a seamless service delivery.
