At a Glance
- Tasks: Understand customer needs and shape product strategies that make a real impact.
- Company: Join Detego Global, a fast-growing tech company with award-winning innovations.
- Benefits: Enjoy a competitive salary, hybrid working, and great professional development opportunities.
- Other info: Collaborative culture with exposure to global markets and high-profile clients.
- Why this job: Be the voice of the customer and influence cutting-edge digital forensic technology.
- Qualifications: Experience in product management and strong communication skills are essential.
The predicted salary is between 50000 - 60000 £ per year.
Detego Global is looking for an experienced and customer-focused Product Manager – Customer & Market to join our growing product team.
This is a customer-facing, market-driven role for someone who thrives on understanding user needs, translating them into compelling product strategies, and championing the voice of the customer across the business.
The successful candidate will work closely with our Sales, Marketing, and Customer Success teams to gather insights from end users and prospects, while collaborating with engineering teams to ensure customer value remains at the centre of every product decision.
The ideal candidate will be equally comfortable engaging with customers and reviewing product roadmaps, connecting external market needs with internal teams with clarity and conviction.
Based in a hybrid environment, with remote working and office presence in Horsham, the role requires strong communication skills, a customer-focused mindset, and the ability to work effectively across cross‑functional teams.
At Detego Global, you will be working on meaningful, mission‑critical software used by military, law enforcement, intelligence agencies, and enterprise organisations worldwide, while contributing to the continued growth and success of the company.
This role offers a strong opportunity for growth and will play an integral part in shaping our products and go‑to‑market approach for the future.
Why Detego Global?
- A fast-growing technology company with multiple technology awards in the UK and USA.
- Exclusive, globally patented digital forensic technology trusted by military, law enforcement, intelligence agencies, and enterprise organisations.
- Opportunity to work on impactful software supporting mission‑critical investigations worldwide.
- Significant opportunity for professional growth and exposure to global markets and high‑profile customer accounts.
- A collaborative, inclusive, and supportive working environment.
- Hybrid working arrangement based at our modern Horsham office.
- Competitive salary and benefits package.
Key Responsibilities
- Develop a deep understanding of customers’ workflows, pain points, and goals through interviews, site visits, user research, and feedback sessions.
- Act as the primary voice of the customer, ensuring user needs and market insights drive product prioritisation and roadmap decisions.
- Build and maintain strong relationships with customers, partners, and prospects, acting as a trusted product advisor.
- Collaborate with Sales and Marketing to define product positioning, messaging and go‑to‑market strategies.
- Translate customer insights and market intelligence into product requirements, user stories, and acceptance criteria.
- Own and maintain the product roadmap, communicating priorities clearly to internal stakeholders and external partners.
- Support product launches from planning and success metrics through to enablement, training, and competitive positioning.
- Identify market trends, competitive developments, and emerging customer needs to continuously refine product strategy.
- Act as a product evangelist, building awareness and understanding of the platform’s value.
- What We’re Looking For
- Proven experience in a product management role, with a track record of delivering customer‑valued outcomes throughout the product lifecycle.
- Strong ability to gather, synthesise, and act on qualitative and quantitative customer insights.
- Experience working directly with customers, prospects, or partners, including in commercial or pre‑sales settings.
- Demonstrated ability to develop and communicate product strategy and positioning to internal and external audiences.
- Experience collaborating with Sales, Marketing, and Customer Success teams.
- Strong written and verbal communication skills, with the ability to present confidently to executive and customer audiences.
- A problem‑solving mindset and the initiative to drive solutions across the business.
- Familiarity with agile delivery practices and working alongside engineering teams.
- A degree in business, marketing, computer science or equivalent experience.
- Preferred Qualifications
- Experience in B2B or enterprise software, ideally within security, law enforcement, defence, or intelligence‑related markets.
- Familiarity with digital forensic, OSINT, SIEM, or related technologies.
- Experience with product analytics, CRM, or customer feedback platforms such as Hub Spot, Salesforce, Pendo, or User Voice.
Perks and Benefits
- Hybrid working arrangement (Remote/Horsham office).
- Competitive salary of
- Significant opportunities for professional development and career growth.
- Exposure to global markets and high‑profile customer accounts.
- Collaborative and supportive working culture.
- Daily/Weekly Activities
- Engage with customers, prospects, and partners through interviews, meetings, site visits, and feedback sessions.
- Gather and analyse customer insights, support data, and market intelligence to inform product decisions.
- Collaborate with Sales, Marketing, Customer Success, and Engineering teams on roadmap priorities and go‑to‑market initiatives.
- Maintain and communicate the product roadmap to internal stakeholders and external partners.
- Support product launches, training, and sales enablement activities.
How to Apply
If you’re passionate about building products that solve real‑world challenges and want to help shape the future of digital forensic technology, we’d love to hear from you.
#J-18808-Ljbffr
Product Manager – Customer & Market in Horsham employer: Detego Global
Detego Global is an excellent employer, offering a vibrant work culture that fosters innovation and collaboration in the rapidly evolving field of remote CCTV monitoring. Employees benefit from flexible hybrid working arrangements, a competitive salary, and a comprehensive benefits package, all while having the opportunity to lead a high-growth business and contribute to intelligent security solutions for a diverse international clientele.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager – Customer & Market in Horsham
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Detego Global!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Detego Global would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Detego Global through your school's career services!
We think you need these skills to ace Product Manager – Customer & Market in Horsham
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Manager – Customer & Market, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Manager – Customer & Market position at Detego Global. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Detego Global
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
