Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate global service requests and ensure high-quality customer care.
- Company: Join Det-Tronics, a leader in industrial life safety solutions.
- Benefits: Enjoy health insurance, 401(k) match, generous PTO, and career development.
- Other info: Be part of a globally respected brand with growth opportunities.
- Why this job: Influence strategic decisions and drive innovation in a dynamic environment.
- Qualifications: Basic product knowledge and financial understanding; fluent in English.
The predicted salary is between 30000 - 40000 ÂŁ per year.
About Us: Det-Tronics is a $200M global technology leader in industrial life safety solutions, specializing in high-end flame and gas detection and automation control systems. As part of Spectrum Safety Solutions with 1,700 employees across 20+ countries, we serve mission-critical environments in oil & gas, clean energy, marine, and infrastructure. Backed by Sentinel Capital Partners, we’re driving innovation and growth across our portfolio.
The Opportunity: 1st line customer contact point in the Det-Tronics “24/7/365 Global Service operations”.
- Coordinate service requests from customers.
- Commissioning requests.
- Enter all customer cases in Sales Force, with allocation to the responsible unit.
- Participate in daily handover meetings.
- Elite customers special care (if appointed).
Key Responsibilities:
- Customer care by providing high quality on-site or remote services worldwide.
- Prioritize and coordinate the customer request for service and commissioning with the available network of service engineers and Service Partners.
- Subcontract to Service Partners (with a valid Service Partner Agreement).
- Familiar with all Service Partner Agreements and Customer agreements.
- Maintain and manage valid Service Agreements.
- Travel arrangements.
- Issue Purchase Orders (WO) to Service Suppliers.
- Prepare for invoicing to Service Administrator.
- Coordination of service & commissioning activities towards sales and project departments.
- Authority to execute necessary actions to secure an effective operation of the Service Coordination function.
Environment, health and safety requirements:
- Contribute that all work carried out by own service engineers and/or subcontractors do not cause any harm to people or environment.
- Ensure to understand Det-Tronics Policies, Standards and that Job Safety Analyses are carried out prior to execution of safety critical tasks.
- Immediately report any incidents or near-misses.
- Communicate EHS issues to employees periodically and maintain a high level of EHS awareness.
Quality management requirements:
- Understand the Det-Tronics quality and ethical policies and standards.
- Follow Det-Tronics standard work procedures.
- Have focus on continuous improvement.
- Contribute to motivate team members to propose improvement suggestions and follow up with them on implementation.
- Immediately report any quality deviations.
What You Bring:
Required Qualifications:- Basic Product knowledge.
- Basic Financial understanding.
- Fluent in English.
- Global Business.
- Maritime and/or POG Business.
- Customer management.
- JDE, SalesForce.
Why Join Us?
- Work with a globally respected brand in life safety.
- Influence strategic decisions at the executive level.
- Drive innovation and transformation in a high-growth environment.
- Enjoy development opportunities within a dynamic, private equity-backed company.
Benefits:
At Det-Tronics, we believe in taking care of our people. Our comprehensive benefits package includes:
- Health & Wellness: Medical, dental, and vision insurance plans with company contributions.
- Financial Security: 401(k) retirement plan with company match, life and disability insurance.
- Time Off: Generous paid time off (PTO), holidays, and flexible scheduling options.
- Professional Growth: Career development programs, training opportunities, and tuition reimbursement.
- Employee Support: Employee Assistance Program (EAP), wellness resources, and global mobility support.
- Ownership Culture: Participation in our Ownership Program, empowering employees to share in our success.
Ready to shape the future of industrial safety? Apply now and join us in making every life safe and sound.
Field Service Coordinator - Global Services employer: Detector Electronics
Contact Detail:
Detector Electronics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Coordinator - Global Services
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Det-Tronics and understanding their values and services. Tailor your answers to show how your skills align with their mission in industrial life safety solutions.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you'll feel when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Field Service Coordinator - Global Services
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you understand the role of a Field Service Coordinator. Familiarise yourself with the key responsibilities and required qualifications mentioned in the job description. This will help you tailor your application to show how you fit the bill.
Be Clear and Concise: When you're putting together your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We want to see your skills and experience shine through without any fluff!
Show Your Passion: Let us know why you're excited about this opportunity! Share your enthusiasm for working in industrial life safety solutions and how you can contribute to our mission. A bit of personality goes a long way in making your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us that you’re serious about joining our team at Det-Tronics!
How to prepare for a job interview at Detector Electronics
✨Know the Company Inside Out
Before your interview, make sure you research Det-Tronics thoroughly. Understand their products, services, and the industries they serve. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Field Service Coordinator, customer care is key. Prepare examples from your past experiences where you successfully managed customer requests or resolved issues. Highlight your ability to prioritise and coordinate effectively under pressure.
✨Familiarise Yourself with Relevant Tools
Get comfortable with tools like Salesforce and any other software mentioned in the job description. If you have experience with JDE or similar systems, be ready to discuss how you've used them to enhance service coordination.
✨Emphasise Safety and Quality Awareness
Given the importance of EHS and quality management in this role, prepare to discuss how you’ve contributed to safety and quality in previous positions. Be ready to share specific instances where you identified risks or proposed improvements.