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For Companies At a Glance
- Tasks: Coordinate customer service in a dynamic logistics environment, ensuring smooth delivery operations.
- Company: Established logistics company with a strong presence in the transport sector.
- Benefits: Salary up to £35,000, competitive pension, 20 days holiday plus bank holidays.
- Why this job: Join a growing team and enhance your skills in a fast-paced industry.
- Qualifications: Experience in transport/distribution and strong communication skills required.
- Other info: Opportunities for training and development in a supportive work culture.
The predicted salary is between 28000 - 42000 £ per year.
About the Company
Our client is a well-established logistics company based in Stockport and due to their continued growth, they are looking for an experienced Customer Service Coordinator to be based in their head office in Stockport. They currently operate across 2 pallet networks, hazardous and non-hazardous freight and work within the UK Transport department.
The Rewards
- Salary up to £35,000
- Competitive pension scheme
- 20 days holidays + BH
- Training and development opportunities available
Requirements
- Experience working within a Transport / Distribution environment is essential
- Experience operating within a Pallet Network
- Recent UK Road Haulage operational experience is preferred as is a good understanding of other modes of freight transport
- Microsoft PowerPoint and Excel skills are essential
- Excellent telephone manner
Responsibilities
- Answering calls and liaising with customers chasing bookings, delivery times and dealing with queries.
- Liaising with other pallet network depots to chase ETAs.
- Working with the Operations team to ensure that customers' deliveries run smoothly and communicating any issues to customers in a timely and professional manner.
- Managing customer claims and paperwork.
- Managing and updating internal and pallet network databases accurately.
- Calling and emailing suppliers to obtain quotes, negotiating prices and arranging bookings for customers.
- Working with accounts to set up new businesses onto our internal system and the booking portal.
- Providing excellent customer service and developing strong relationships with both our customers and suppliers.
About Us Detail2Recruitment acts as an employment agency in respect of this position. Due to the volume of applications we receive, we are unable to give feedback on unsuccessful applications. For information on how we use your personal information, please refer to detail2recruitment privacy policy.
Customer Service Coordinator in Stockport employer: Detail 2 Recruitment Ltd
Contact Detail:
Detail 2 Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Stockport
✨Tip Number 1
Network like a pro! Reach out to people in the transport and distribution sector on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles in logistics. Practise your answers, focusing on your experience with pallet networks and handling customer queries.
✨Tip Number 3
Show off your skills! If you’ve got Microsoft PowerPoint and Excel skills, be ready to discuss how you’ve used them in past roles. Bring examples of how you’ve managed databases or improved processes.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Make sure your application stands out by tailoring it to highlight your relevant experience in transport and customer service.
We think you need these skills to ace Customer Service Coordinator in Stockport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Coordinator role. Highlight your experience in transport and distribution, especially if you've worked with pallet networks before. We want to see how your skills match what we're looking for!
Show Off Your Skills: Don’t forget to showcase your Microsoft PowerPoint and Excel skills! These are essential for the role, so include any relevant examples of how you've used these tools in your previous jobs. We love seeing practical applications of your skills.
Craft a Strong Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your experience aligns with our needs. Be sure to mention your excellent telephone manner and customer service skills – we value those highly!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Detail 2 Recruitment Ltd
✨Know Your Logistics
Make sure you brush up on your knowledge of the transport and distribution industry. Familiarise yourself with pallet networks and UK road haulage operations, as this will show your potential employer that you understand the environment you'll be working in.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you resolved issues or built strong relationships with customers, as this is crucial for a Customer Service Coordinator.
✨Excel and PowerPoint Proficiency
Since Microsoft Excel and PowerPoint skills are essential for this role, practice using these tools before your interview. Be ready to discuss how you've used them in past jobs, whether it's for managing data or creating presentations.
✨Communicate Clearly and Confidently
During the interview, focus on your telephone manner and communication skills. Practice answering common interview questions out loud, and remember to listen carefully to the interviewer. Clear communication is key in this role, so let your confidence shine through!
