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- Tasks: Join our team as a Service Engineer, maintaining and repairing power protection systems across the UK.
- Company: Be part of a leading name in critical power protection with a strong reputation for excellence.
- Benefits: Enjoy a high salary, overtime pay, company van, and generous leave policies.
- Why this job: This role offers hands-on work, travel opportunities, and a chance to make a real impact.
- Qualifications: You need an ONC, HNC, or HND in Electrical/Electronic Engineering and practical technical skills.
- Other info: Flexibility is key; expect some night/weekend work and nationwide travel.
The predicted salary is between 52000 - 78000 £ per year.
A leading name in critical power protection is looking for an experienced and technically minded Customer Service Engineer to join their field-based service team. This is an exciting opportunity for someone with a strong background in electrical or electronic engineering who is passionate about hands-on work, fault-finding, and delivering outstanding service.
This is not a 9 to 5 role; you'll need flexibility, a proactive attitude, and the willingness to travel across the UK (and occasionally Europe), including overnight stays and some night/weekend work.
The Rewards- High Base Salary + 15% shift allowance
- Overtime paid at 1.25x after 10 hours per day, and for work done 22:00-06:00 or on rest days
- On-call allowance of £45/day
- Company van (available for personal use, fully expensed under HMRC rules)
- 5 from 7 day working pattern (including alternate weekends)
- 20 days annual leave + bank holidays + discretionary Christmas leave
- All PPE, tools, and test equipment provided
- Company pension and private medical scheme (after qualifying period)
- Fully expensed company credit card and paid business expenses
- ONC, HNC, HND, or equivalent in Electrical or Electronic Engineering (ideally with power electronics focus)
- Strong understanding of rotating machines (synchronous/asynchronous motors), logic/regulator systems, rectifiers, and inverters
- Confident communicator with excellent organisational skills
- Computer literate (MS Office, directory navigation)
- Practical technical skills and experience using tools and electrical test equipment (DVMs, clamp meters, insulation testers, oscilloscopes)
- Must be a British-born citizen due to security clearance requirements
- Clean, full UK driving licence
- Commission, service, maintain, repair, and occasionally modify a wide range of power protection systems
- Work with rotary and static UPS systems, diesel-powered and kinetic energy storage systems, and 400Hz aircraft ground power equipment
- Interpret and work from electrical schematics and wiring diagrams
- Maintain and manage company tools, vehicle, and documentation to high standards
- Be on call as part of a rotating 24/7 engineer schedule (approximately every 7-10 weeks)
- Communicate effectively with customers and head office to ensure excellent service delivery
- Must be comfortable with nationwide travel and occasional European visits
- Willingness to work flexible hours, including some weekends and nights
Service Engineer employer: Detail 2 Recruitment Ltd
Contact Detail:
Detail 2 Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Familiarise yourself with the specific power protection systems mentioned in the job description. Understanding how rotary and static UPS systems work will give you an edge during interviews, as you'll be able to discuss your knowledge and experience confidently.
✨Tip Number 2
Network with professionals in the electrical engineering field, especially those who have experience with power systems. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the company culture.
✨Tip Number 3
Prepare for questions related to fault-finding and troubleshooting. Be ready to share specific examples from your past experiences where you successfully diagnosed and resolved technical issues, as this is a key part of the role.
✨Tip Number 4
Show your willingness to travel and work flexible hours by discussing any previous roles that required similar commitments. Highlighting your adaptability and proactive attitude will demonstrate that you're a great fit for the dynamic nature of this position.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in electrical or electronic engineering, particularly focusing on power systems. Include specific examples of fault-finding and hands-on work to demonstrate your technical skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive attitude. Mention your flexibility and willingness to travel, as these are key aspects of the role.
Highlight Relevant Skills: In your application, emphasise your understanding of rotating machines, logic/regulator systems, and your practical experience with electrical test equipment. This will show that you meet the technical requirements of the position.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or typos. A well-presented application reflects your attention to detail, which is crucial for a Service Engineer role.
How to prepare for a job interview at Detail 2 Recruitment Ltd
✨Showcase Your Technical Skills
Make sure to highlight your background in electrical or electronic engineering during the interview. Be prepared to discuss specific experiences with rotating machines, UPS systems, and any relevant tools or test equipment you've used.
✨Demonstrate Flexibility and Proactivity
Since this role requires a willingness to travel and work flexible hours, share examples of how you've successfully managed similar demands in past positions. This will show your potential employer that you're ready for the challenges ahead.
✨Communicate Effectively
As a Service Engineer, you'll need to interact with customers and colleagues regularly. Practice clear and concise communication, and be ready to explain complex technical concepts in an understandable way.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to troubleshoot issues or deliver exceptional service under pressure, and be ready to discuss your thought process and outcomes.
