At a Glance
- Tasks: Manage customer accounts and coordinate air, sea, and road freight shipments.
- Company: Growing freight forwarding and logistics business with a supportive culture.
- Benefits: Competitive salary, permanent position, and opportunities for professional growth.
- Other info: Fully remote role with excellent career development opportunities.
- Why this job: Join a dynamic team and make a real impact in international transport solutions.
- Qualifications: Experience in freight forwarding and strong customer service skills required.
About the Company
Our client is a growing freight forwarding and logistics business providing comprehensive international transport solutions across air, sea and road freight. Due to continued growth, they are looking to expand their Dartford team and recruit an experienced Multimodal Freight Operator / Account Manager to support the ongoing development of the business. This is a varied, customer-facing role requiring someone with a broad understanding of international freight forwarding and experience managing a large portfolio of customers. The successful candidate will have experience across import and export operations, air, sea and road freight, together with strong commercial, customer service and account management skills.
Multimodal Freight Operator / Account Manager - The details
- Competitive salary depending on experience
- Permanent, full-time position
- Opportunity to join a growing freight forwarding business
- Varied multimodal role covering air, sea and road freight
- Customer-facing position with responsibility for key customer relationships
- Opportunity to develop and manage existing customer accounts
- Supportive and professional working environment
- Excellent opportunity for an experienced freight forwarding professional to make a significant contribution to the continued growth of the business
Multimodal Freight Operator / Account Manager - Requirements
- Previous experience within freight forwarding, logistics, shipping or a similar environment
- Strong operational experience across air, sea and road freight
- Experience managing both import and export shipments
- Experience managing a large portfolio of customers
- Strong customer service and relationship management skills
- Previous experience in a customer-facing freight forwarding role
- Experience preparing and providing freight quotations
- Strong knowledge of working with suppliers, carriers and overseas agents
- Excellent communication and negotiation skills
- Strong organisational skills with the ability to manage multiple shipments, customers and priorities
- Commercial awareness and a customer-focused approach
- Ability to work independently and take ownership of customer requirements
- Multimodal freight forwarding experience is essential
Multimodal Freight Operator / Account Manager - Responsibilities
- Manage a portfolio of customers and act as a key point of contact for their freight requirements
- Coordinate air, sea and road freight shipments from booking through to final delivery
- Manage both import and export shipments, ensuring all requirements are met
- Provide customers with accurate and competitive freight quotations
- Liaise with shipping lines, airlines, hauliers, overseas agents and other suppliers
- Maintain strong and effective relationships with customers and suppliers
- Handle customer enquiries and provide regular updates on shipment progress
- Resolve operational issues quickly and efficiently
- Manage multiple customer accounts and shipments simultaneously
- Ensure all shipment documentation and information is processed accurately
- Monitor shipment progress and proactively address delays or issues
- Obtain and negotiate freight rates with suppliers and service providers
- Identify opportunities to develop existing customer accounts and improve service levels
- Work closely with colleagues and external partners to ensure the smooth running of the operation
- Ensure all customer requirements are handled professionally and within agreed timescales
- Support the continued growth and development of the business
Multimodal Freight Operator in Greenhithe employer: Detail 2 Limited
Join a thriving manufacturing business in Burnley, where your hands-on skills as a Maintenance Fitter will be valued and rewarded. With a supportive work culture that encourages mentorship and personal growth, you'll have the opportunity to develop the next generation of maintenance talent while enjoying benefits like a competitive salary, flexible hours, and a health and wellbeing programme. This role offers a varied day-to-day experience, making it an excellent choice for those seeking meaningful employment in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Multimodal Freight Operator in Greenhithe
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Detail 2 Limited and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Detail 2 Limited!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Detail 2 Limited keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Multimodal Freight Operator in Greenhithe
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Detail 2 Limited:This is your chance to really connect with the team at Detail 2 Limited. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Detail 2 Limited
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Detail 2 Limited.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Detail 2 Limited that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Detail 2 Limited. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
