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- Tasks: Support customers and sales teams with orders, quotes, and documentation.
- Company: Join Det-Tronics, a leader in fire detection solutions with a global presence.
- Benefits: Enjoy competitive pay, flexible work options, and professional development opportunities.
- Why this job: Be part of a dynamic team making a real impact on safety and innovation.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: This is a full-time, entry-level position based in Ashford, Surrey.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Specialist (Turbine Accounts) Join to apply for the Customer Service Specialist (Turbine Accounts) role at Det-Tronics (Detector Electronics, LLC) Customer Service Specialist (Turbine Accounts) 21 hours ago Be among the first 25 applicants Join to apply for the Customer Service Specialist (Turbine Accounts) role at Det-Tronics (Detector Electronics, LLC) Role: Customer Service Specialist (Turbine Accounts) Location: Ashford (Surrey), United Kingdom Contract type: full-time, permanent contract Spectrum Safety Solutions With approximately 1,400 employees operating in more than 20 countries, Spectrum Safety Solutions is a global leader in fire detection and suppression solutions for high-hazard applications across verticals such as critical infrastructure, oil and gas, marine and clean energy. Our global team leverages strong customer relationships across four recognized brands, Det-Tronics, Marioff, Autronica, and Fireye, to deliver differentiated lifecycle solutions and advance growth across key segments. Det-Tronics We make the world a better place to live! At Spectrum’s Det-Tronics, we build and maintain comfortable, accessible, efficient, healthy, safe, secure, and sustainable environments. Det-Tronics is a $180M technologically innovative, projects-based global brand protecting customers in many challenging environments with high end flame and gas detection products and systems. Det-Tronics is a part of Spectrum Safety Solutions and has a global footprint with manufacturing sites in the U.S. and sales presence in all key geographies. Position Summary We’re looking for a Customer Service Specialist for our Turbine business, who would be responsible for providing customer service support to customers, Regional Sales Managers and Projects Teams. Working in a busy department which represents the heart of the business and manages all customer orders, shipping and invoicing related to orders received from our regional sales offices based in the UK, Europe and Middle East. Key Responsibilities Working with Turbine customer account sales managers to provide quotations to customers timely. Working with Turbine customer account sales managers to ensure price lists and pricing on ERP is up to date. Liaise with customers on the status of orders, updating customer reports weekly as required for customer metrics Provide customers with documents, certificates, manuals and datasheets as and when required. Maintain and monitor Turbine customer order mail boxes. Monitor, update and maintain Turbine customer portals including uploading documents and updating delivery information Update and maintain shipping files with new part numbers as required. Work with shipping / logistics to produce bespoke customer documents as required Raise new part number requests as required for Turbine customer orders to ensure the orders are processed timely. Other duties and projects as specified. Complete all pre-acceptance checks for all new customer orders, for example: trade compliance, pricing Dealing with telephone enquiries from customers and regional offices Liaise with other departments to ensure HTS codes are maintained and updated in the ERP system. Assisting with the stock take, and investigating the discrepancies afterwards. Required Qualifications Customer order management and processing experience Ability to deliver excellent customer service Articulate personality with good written and verbal communication ability in English, German language knowledge would be a plus Strong computer skills with a working knowledge of Microsoft applications Numerical accuracy, attention to detail, ability to prioritize and multitasking skills Being able to work independently as well as working effectively in a team Behaviors Required Are Positive, enthusiastic attitude with a friendly and approachable personality Flexible to changing priorities Co-operative and collaborative with all team members Self-awareness to modify and choose appropriate behavior to positively influence a situation Benefits Competitive compensation Professional development opportunities Flexible working arrangements including partial remote work Our commitment to you We offer you a dynamic and international work environment in a company with high technology products, a strong growth strategy and people who are passionate about safety. At Spectrum Safety Solutions we value diversity in all its forms and we believe that it is our excellent, highly skilled people who make success, competitive excellence and innovation happen. Join us to our mission to protect people, property and business continuity! Join us and make a difference. Apply Now! Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Appliances, Electrical, and Electronics Manufacturing Referrals increase your chances of interviewing at Det-Tronics (Detector Electronics, LLC) by 2x Get notified about new Customer Service Specialist jobs in Staines-Upon-Thames, England, United Kingdom . 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Customer Service Specialist (Turbine Accounts) employer: Det-Tronics (Detector Electronics, LLC)
Contact Detail:
Det-Tronics (Detector Electronics, LLC) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist (Turbine Accounts)
✨Tip Number 1
Familiarise yourself with the specific products and services offered by Det-Tronics. Understanding their fire detection and suppression solutions will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, particularly in handling inquiries and managing orders. Being able to demonstrate your ability to provide excellent customer support will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Det-Tronics on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare for potential scenario-based questions that may arise during the interview. Think about how you would handle specific customer service challenges related to order management and communication.
We think you need these skills to ace Customer Service Specialist (Turbine Accounts)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required qualifications. Tailor your application to highlight how your skills and experiences align with the specific needs of the Customer Service Specialist position.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in order management and processing. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver excellent customer service.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that showcase your communication skills and ability to work collaboratively, as these are crucial for the position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is essential for a Customer Service Specialist.
How to prepare for a job interview at Det-Tronics (Detector Electronics, LLC)
✨Know the Company
Before your interview, take some time to research Det-Tronics and Spectrum Safety Solutions. Understand their products, values, and recent developments in the industry. This will help you tailor your answers and show genuine interest in the company.
✨Demonstrate Customer Service Skills
As a Customer Service Specialist, you'll need to showcase your ability to handle customer inquiries effectively. Prepare examples from your past experiences where you successfully resolved issues or provided exceptional service, highlighting your communication skills.
✨Familiarise Yourself with ERP Systems
Since the role involves working with ERP systems for order management, it’s beneficial to have a basic understanding of how these systems work. If you have experience with specific software, be ready to discuss it and how it relates to the job.
✨Showcase Your Teamwork Abilities
The job requires collaboration with various teams, so be prepared to discuss how you work well in a team environment. Share examples of successful projects where you contributed to a team effort, demonstrating your cooperative and flexible attitude.
