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- Tasks: Provide technical support to users and troubleshoot IT issues.
- Company: Join a dynamic team focused on enhancing IT services in the UK.
- Benefits: Enjoy free parking and UK visa sponsorship for your career growth.
- Why this job: Kickstart your tech career with hands-on experience and a supportive work culture.
- Qualifications: A bachelor's degree in computer science or technology is required.
- Other info: This is a hybrid role based in Northampton, offering fixed-term contracts.
The predicted salary is between 32000 - 42000 £ per year.
Find UK visa-sponsored positions for IT User Support Technicians. Explore opportunities and kickstart your tech career in the UK.
To assume accountability for providing internal and external users of IT systems and applications with technical support, counsel, and direction. Additionally, when end customers encounter problems with network, software, or hardware, User Support Technicians offer second and third line technical support. By guaranteeing the prompt resolution of issues and providing advice on the efficient use of IT resources, they play a crucial part in preserving user happiness. This assistance can be given remotely, via phone, email, in-person, or through other means of communication. These positions are crucial to guaranteeing that IT services are used and run efficiently inside a company.
Principal Duties and Assignments:
- Offers IT users technical assistance
- Gives consumers advice on how to fix issues with both software and hardware.
- Installs and updates operating systems, cables, hardware, and/or relevant software.
- Makes it easier for users to access systems
- Directs more difficult or unsolvable issues to the proper IT specialists
- Examine potential fixes in technical manuals, user manuals, and other publications.
- Keeps a record of all calls received, work completed, actions performed, and issues found.
- Reports on frequently asked questions to identify underlying issues.
- As part of transformation activities, technical solutions were developed to suit business objectives while guaranteeing a smooth interface with current systems.
- Respond to support requests in person, over the phone, over email, or through remote technologies.
- Identify and fix technical software and hardware problems.
- Give users direction and instruction on system features and recommended practices.
- Install, set up, and troubleshoot printers, mobile devices, laptops, and desktop computers.
- Assist with corporate applications and resolve software problems.
- When required, escalate unsolved issues to the appropriate teams or outside vendors.
- Keep thorough records of user interactions, incidents, and remedies.
- Assure adherence to security protocols and IT policies.
- Support the upkeep of system records and asset inventories.
Essential competencies needed:
- Microsoft Suite 365
- Software and Hardware Troubleshooting
- Networking of Computers
- Exchange Online by Microsoft
- Windows Server Active Directory 2012, 2016, 2019, & 2022
- Mac OS X
- VoIP Telephone
- Windows OS
- Intune & Azure AD
- Mimecast
- AirWatch Server (MDM)
- Hyper-V and VMware Management
- Internet Safety
- Management of Datacenters.
Type of Work: Contract, Full-Time
A bachelor’s degree in computer science or computer technology is the minimum educational requirement.
Schedule: From Monday through Friday 37.5 hours a week of work
Workplace: Hybrid Support, Northampton, NN1 3EZ
Salary range: £38,000.00 to £42,000.00 year
Benefits: Parking is free. Parking on-site UK visa sponsorship
Deadline to apply: July 1, 2025
Date of anticipated start: 02/07/2025
IT User Support Technicians with UK Visa sponsorship employer: Destinydot
Contact Detail:
Destinydot Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT User Support Technicians with UK Visa sponsorship
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Suite 365 and Active Directory. Having hands-on experience or certifications in these areas can significantly boost your confidence during interviews.
✨Tip Number 2
Join relevant online communities or forums where IT User Support Technicians share their experiences and tips. Networking with professionals in the field can provide you with valuable insights and potentially lead to job referrals.
✨Tip Number 3
Prepare for common technical support scenarios that may be presented during the interview process. Practising how to troubleshoot software and hardware issues will help you demonstrate your problem-solving skills effectively.
✨Tip Number 4
Utilise the WhatsApp channel mentioned in the job description to stay updated on visa-sponsored positions. Engaging with this resource can help you discover additional opportunities and connect with others in similar situations.
We think you need these skills to ace IT User Support Technicians with UK Visa sponsorship
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills related to IT User Support. Focus on your troubleshooting abilities, familiarity with Microsoft Suite 365, and any experience with networking or system management.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your passion for technology and user support, and provide examples of how you've successfully resolved technical issues in the past.
Highlight Relevant Qualifications: Clearly state your educational background, especially if you have a degree in computer science or technology. Include any certifications or training that are relevant to the role, such as knowledge of Windows Server or Active Directory.
Showcase Communication Skills: Since the role involves providing support via various channels, emphasise your communication skills. Provide examples of how you've effectively communicated technical information to non-technical users in previous roles.
How to prepare for a job interview at Destinydot
✨Know Your Tech
Brush up on your knowledge of Microsoft Suite 365, Windows Server, and other relevant technologies. Be prepared to discuss your experience with troubleshooting software and hardware issues, as this will be a key part of the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've resolved technical issues in the past. Highlight your ability to diagnose problems and implement effective solutions, as this is crucial for an IT User Support Technician.
✨Showcase Communication Skills
Since you'll be assisting users both remotely and in person, practice explaining technical concepts in simple terms. Good communication is essential for ensuring user satisfaction and understanding.
✨Familiarise Yourself with Company Policies
Research the company's IT policies and security protocols. Being knowledgeable about these can demonstrate your commitment to maintaining standards and your readiness to integrate into their team.
