At a Glance
- Tasks: Assist customers via phone, manage appointments, and ensure smooth clinic operations.
- Company: Join Specsavers Dundee, a leading optical retailer known for its supportive and friendly environment.
- Benefits: Enjoy competitive pay, growth opportunities, team events, and a range of employee perks.
- Other info: UK visa sponsorship available; flexible hours with part-time and full-time options.
- Why this job: Be part of a close-knit team that values customer service and personal development.
- Qualifications: Strong communication skills and a positive attitude; no prior optical knowledge required.
Explore UK visa sponsorship for Call Centre Advisor roles. Start your application process today and embark on a new career journey!
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About Us
At Specsavers Dundee, you would be accepted into the close-knit family that runs one of the biggest Specsavers stores in Scotland, rather than merely joining another team. We are renowned for the welcoming environment we uphold every day as well as our mutual dedication to prioritising our clients. Whether on the shop floor or behind the scenes, we have faith that our employees will take responsibility for their job and infuse it with a little love and enthusiasm. Here, support is ingrained in our operations and is not merely a promise. The leadership team places a high value on growth and well-being, and errors are viewed as teaching moments rather than causes for concern. You’ll fit right in if you’re the type of person that enjoys getting your hands dirty, prioritises clients, and flourishes in an environment where everyone looks out for one another!
What we provide
- Competitive benefits and pay package
- Prospects for growth
- A cooperative and encouraging work atmosphere
- Events for team celebrations
Your objective
Our call centre advisors play a crucial role in our Specsavers business by effectively answering phones and guiding queries, enabling the store to provide exceptional customer service. Working directly with our store teams and directors, this position requires a variety of skills. A desire for providing exceptional customer service is a prerequisite, but prior optical knowledge is not necessarily required as you will receive extensive and ongoing training and development to improve your comprehension of optical products!
Your part
- Respond favourably to consumer enquiries and route them to the relevant department while handling all phone calls to the store with efficiency.
- Notify the manager or director of the days and times when appointment demand is low and the days and times when appointments are full. supporting clinic diary management and providing resources to guarantee diary efficiency.
- Handle cancellations and reschedule appointments as necessary.
- To guarantee the efficient operation of clinics, confirm patient appointments in advance.
- Answering phone calls and addressing online or email enquiries within predetermined SLAs
- As a backup in case the system fails, make sure a copy of the appointments for the next day are generated every evening.
- Make sure the lab has prioritised and finished these tasks, and make sure a copy of the collections scheduled for the next day is created.
- Inform clients on any pertinent contact lens or product information, as well as any ongoing specials.
- As needed, assist the directors with ad hoc work.
- Always represent Specsavers as an ambassador.
Crucial Competencies
- Outstanding communicator with excellent telephone manners who can modify their style to fit the audience.
- Possessing strong interpersonal skills and the capacity to collaborate with a variety of individuals
- Work experience in a fast-paced administrative setting
- Outstanding organisational and administrative abilities
- Systems literate, capable of efficiently utilising various IT systems, such as Office 365
- Outstanding customer service style, capable of offering consumers comfort and support
- A cooperative team player with a positive, can-do mindset
Include a cover letter with your application, please.
Types of Jobs: Part-time, Full-time, Hourly Permanent
Salary: £10.20–£12.41
Hours anticipated: no more than 40 per week
Extra compensation: Bonus plan
Bonus for performance
Benefits
- Extra time off
- Bereavement leave
- Pension of the company
- Employee savings
- Program for Employee Mentoring
- Increased leave for mothers
- Sick pay
- Shop discount
- UK Visa Sponsorship
Disclaimer
Scam Warning:Please take note that the employees at Destinydot.com will never get in touch with you or ask you to do so in order to deal, help, or make a payment. A scammer is anyone who claims to be representing us in this way.
Note: The sole purpose of this article is to provide information. We are not agents for Visas. Beyond posting openings, we don’t offer any kind of support. Vacancies given on this website are obtained from the Internet. Please check the genuineness of the companies you are applying to while proceeding with the application.
#J-18808-LjbffrCall Centre Advisor – UK Visa Sponsorship employer: Destinydot
At Specsavers Dundee, we pride ourselves on being more than just a workplace; we are a family dedicated to exceptional customer service in a supportive and collaborative environment. With competitive benefits, ample growth opportunities, and a culture that values learning from mistakes, you will thrive in our welcoming atmosphere where every team member is encouraged to contribute their unique skills. Join us and be part of a team that truly cares for its clients and each other, all while enjoying the vibrant community of Dundee.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Advisor – UK Visa Sponsorship
✨Tip Number 1
Familiarise yourself with Specsavers' values and customer service philosophy. Understanding their commitment to client care will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Practice your telephone communication skills. Since the role involves answering calls and guiding queries, being able to convey information clearly and confidently over the phone is crucial. Consider role-playing scenarios with friends or family.
✨Tip Number 3
Research common customer service scenarios in a call centre environment. Being prepared with examples of how you've handled similar situations in the past can showcase your problem-solving abilities and customer-centric approach.
✨Tip Number 4
Engage with the WhatsApp channel mentioned in the job description. This can provide you with insights into the hiring process and other opportunities, as well as keep you updated on any changes or additional roles that may arise.
We think you need these skills to ace Call Centre Advisor – UK Visa Sponsorship
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Call Centre Advisor role. Emphasise your customer service abilities, communication skills, and any administrative experience you have.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Specsavers Dundee and how your values align with their commitment to customer service and teamwork.
Highlight Relevant Skills:In your application, focus on key competencies such as outstanding communication, organisational skills, and your ability to work in a fast-paced environment. Provide examples of how you've demonstrated these skills in previous roles.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Destinydot
✨Showcase Your Communication Skills
As a Call Centre Advisor, excellent communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from past experiences where you successfully handled customer queries or resolved issues.
✨Emphasise Teamwork and Collaboration
Specsavers values a cooperative work environment. Be prepared to discuss how you've worked effectively in teams before. Share specific instances where you contributed to team success or supported colleagues, highlighting your positive, can-do attitude.
✨Demonstrate Customer Service Excellence
Since the role revolves around providing exceptional customer service, be ready to share your approach to handling difficult customers or challenging situations. Illustrate your commitment to client satisfaction and how you go the extra mile to ensure a positive experience.
✨Familiarise Yourself with Specsavers
Research Specsavers and understand their values, products, and services. Being knowledgeable about the company will not only impress your interviewers but also help you align your answers with their mission of prioritising clients and fostering a supportive environment.
