IT and AV Support Technician - UK Visa Sponsorship Jobs in Bath

This is a terrific chance for you to move up in your IT and audio-visual (AV) career. We’d love to hear from you if you have a background in or a passion for technology.

You would be joining our small, experienced standard support team as either a 1st or 2nd line support person. You would work in a fast-paced atmosphere where you would gain experience and face a variety of difficulties and challenges that would help you become more knowledgeable.

You will collaborate with the team to give our students and staff great IT and AV service. No two days will be the same. You will help and give guidance in person, over the phone, and through our ticket management system (TOPdesk).

You will be a vital player in building an amazing IT and AV infrastructure at our world-class university that focuses on research and teaching. As a member of our team of 21 first- and second-line analysts, you will help with administrative, teaching, and learning activities at the institution. Your main tasks will be:

• Fixing problems and giving advice on a wide range of hardware, such as audio and video equipment, operating systems, and software.
• Looking into and making minor repairs to hardware and audio/visual equipment.
• Helping to set up and install DDaT-supported equipment in classrooms, conference rooms, and offices as needed.
• Helping us make our knowledge base and self-help guides better.
• Doing projects and small tasks as needed and as staff resources allow.

You want to grow your career in IT and AV, and you like addressing software and hardware problems and getting “hands-on” with providing exceptional assistance. You will also get:

• Good at talking to a lot of different people and providing great customer service.
• You will know one or more operating systems, such as Windows, MacOS, mobile platforms, or audio-visual equipment, either because you studied them, are interested in them, or work with them.
• Have used a lot of different Office programs before.
• Ideally, you should have some expertise fixing simple hardware.
• Have the drive to do things on your own.
• Be able to work by yourself, with others, or with your peers.
• Be good at getting along with other people.
• Be able to handle multiple tasks at once and prioritise them well when working in a busy, customer-facing setting.

This job is full-time (36.5 hours a week) and permanent.

Please get in touch with Sherilyn Elmes, Principal Service Manager (Standard Support), or Felipe Vergara, IT & AV Support Engineer (Team Lead), for a casual chat about this post. However, please make sure to apply through the University website by attaching your CV.

We think of ourselves as an institution that values, respects, and encourages differences. We have a great reputation around the world, with staff from more than 60 different countries. We also received a Silver Athena SWAN award for our dedication to gender equality and intersectionality.

We really believe that having a variety of experiences, points of view, and backgrounds will make the university a better place for students and employees. We encourage applications from people of all genders, backgrounds, and communities, especially those who are under-represented, and we value the positive impact this will have on the university.

We are dedicated to keeping our students, staff, and community safe by strengthening our Safer Recruitment pledge. We are very delighted to be a signatory of the Armed Forces Covenant, an accredited Disability Confident Leader, and an autism-friendly university that is dedicated to helping handicapped workers and promoting confidence in people with disabilities.

Here is what we can do for you: We’re always adding new advantages to our package to better support you and make your time with us even better. Below is just one sample of the many fantastic benefits we offer:

• Health Assured offers free counselling services
• Plan to ride your bike to work
• Electric vehicle salary sacrifice plan
• Staff members get savings on graduate school tuition
• Employees get a discount on language courses
• A generous amount of yearly leave, plus five extra days off that you can choose to use whenever you choose, so you can have a good work-life balance.
• A lot of chances for personal and professional growth, like apprenticeships, LinkedIn Learning, and more
• You can get into the Holburne Museum in Bath for free.
• Discounts in your area and more
• A workplace that is good for families
• A great benefits package that reflects the skills of our diverse staff
• Moving allowance
• Refund of visa fees and an interest-free loan to help pay for some immigration costs

You may learn more about our benefits on our website. You can also watch the video to hear from our colleagues about why the University of Bath is a fantastic place to work and follow us on X and LinkedIn.

We don’t check immigration or right to work status until the offer stage. Just because you get an interview doesn’t mean you can get a visa, and all offers are conditional on meeting the right to work requirements. You can find more information on our application support site.

Anonymous shortlisting: We are always trying to get rid of any unconscious bias that may affect the assessment process, so that everyone has an equal chance. To help with this, personal information like your name may be taken off of application forms at the first step of shortlisting.