Site Duty Manager – Boutique Capsule Hostel

We’re looking for a Duty Manager who’s ready to take full ownership of our Rose Street site during their shift. This is your chance to make The Loft your own, under the guidance of our General and Assistant Managers, while creating a space you’re proud of and guests love.

What you’ll do:

• Be the leader on site, ensuring smooth operations and a welcoming atmosphere.
• Deliver exceptional guest experiences—from seamless check-ins to making late arrivals feel cared for.
• Keep housekeeping standards high and maintain a tidy, inviting environment.
• Handle admin tasks for our busier sister site, The Court.
• Bring energy and creativity to guest interactions, including hosting memorable events.
• Make sure every detail counts—because the basics done brilliantly make all the difference.

This role is perfect for someone who thrives on independence, loves hospitality, and wants to create unforgettable stays for every guest.

About CODE

CODE offers high‑quality accommodation through a mix of private double rooms and multi‑share Pod bedrooms in a capsule hotel setting. Our Royal Mile site, opened in 2019, has 200+ beds and social areas all designed to the highest standards in a historic setting. Our original site on Rose Street has consistently been one of the top‑rated accommodations in Edinburgh for seven years running.

Who You Are

You’re the one who makes it happen. As the duty manager you guide the team, solve problems on the fly, and keep standards high. When you're on shift, you’re the one that sets the tone and drives the experience.

Experience preferred in:

• Leading teams and managing shifts to ensure smooth daily operations across multiple service areas, including reception, coffee service, and food & beverage delivery.
• Proven ability to coordinate staff, maintain high service standards, and respond effectively to dynamic operational needs.

We’re looking for someone who is:

• Passionate about hospitality and guest experience.
• Confident in leading a team and taking ownership on shift.
• Professional, reliable, and self‑motivated.
• Flexible and hands‑on, with a willingness to jump in wherever needed.

Role and Responsibilities

As a Duty Manager you will:

• Act as the lead on shift, leading by example and ensuring smooth operations.
• Support, motivate, and guide the team to deliver excellence in service and standards.
• Take responsibility for health & safety, guest satisfaction, and operational checklists during your shift.
• Resolve issues confidently and efficiently, ensuring every guest leaves happy.

Front of House

• Welcome and look after our guests.
• Manage check‑ins, check‑outs, and reservations.
• Lead Food & Beverage service (including barista coffee, bar work, food running, and upselling).
• Support and oversee events and guest activities.
• Ensure accurate reporting (logbooks, payments, lost property, maintenance requests).

Housekeeping & Building Care

• Supervise and support the housekeeping team to maintain the highest standards of cleanliness.
• Help with linen management, room turnaround, and communal area standards.
• Ensure the property is safe, secure, and well maintained.
• Report maintenance issues and guest feedback promptly.

Benefits & Perks

• Personal Development Plans—Every team member gets access to a tailored development plan designed to help you achieve your goals.
• Growth Mindset Culture—We embrace curiosity and continuous learning.
• Career Progression Opportunities—From internal promotions to cross‑functional moves.
• Learning & Training Access—We offer on‑the‑job training, leadership coaching, and access to external learning opportunities.
• Be Recognised—We celebrate success—loudly.
• Free Getaways—Enjoy up to 5 complimentary overnight stays each year at CoDE and Destiny Student properties.
• Family & Friends Love—Your loved ones deserve the CoDE experience too!
• Birthday Surprises—Celebrate your big day with a birthday voucher as a thank‑you from us to you.
• Explore More for Less—Enjoy discounted local tours and free entry to our Lost Close Tour.
• Perks on Shift—Get a free hot drink every shift, plus 25% off all food and drinks.
• Team Time—From social events to team‑building activities.
• Give Back—Take a paid volunteering day each year to support causes that matter to you.
• Tips & Rewards—Fair gratuities: shared based on shifts.

If you think you have what it takes, please send your CV and a cover letter telling us why you’d like to join our team.