Housekeeping Team Lead

Overview

Code Hostel, a vibrant and innovative accommodation establishment in Edinburgh, is seeking a dynamic and motivated individual to join as a Housekeeping Manager. Our hostel combines modern amenities, a friendly atmosphere, and budget-friendly accommodations for travelers from all walks of life.

Responsibilities

• Housekeeping Team Leadership
  • Assist leading the daily operations of the housekeeping department (guest rooms, public areas, back of house) to high standards of cleanliness and hygiene.
  • Work with the team during core housekeeping times to meet targets and standards, and lead by example to improve ways of working and drive efficiencies.
  • Assign tasks, manage schedules, and ensure adequate coverage.
  • Conduct regular team meetings and provide training on cleaning techniques, safety protocols, and customer service.
  • Communicate with front of house on early check-ins, no shows, late checkouts, and other operational needs.
  • Manage weekly, fortnightly, monthly, and quarterly deep cleans.
• Quality Control & Inspection
  • Perform routine inspections of guest rooms, common areas, and facilities to ensure they meet cleanliness standards.
  • Address issues promptly and take corrective action.
  • Establish and update cleaning standards and procedures to align with quality expectations.
• Inventory Management
  • Monitor and manage inventory of cleaning supplies, linen, and guest room amenities, ensuring adequate stock levels.
  • Record and log all lost & found accurately.
• Health & Safety Compliance
  • Ensure compliance with hostel policies, health and safety regulations, and legal requirements related to cleanliness, hygiene, and sanitation.
  • Implement proper safety procedures for handling hazardous materials and train staff in safe cleaning practices.
  • Conduct periodic safety training and drills to ensure team readiness in emergencies.
  • Conduct daily fire checks.
• Guest Satisfaction & Complaint Resolution
  • Address guest concerns regarding cleanliness and housekeeping services promptly and professionally.
  • Collaborate with front desk and other departments to ensure smooth communication and service delivery that enhances guest satisfaction.
  • Proactively gather feedback to improve housekeeping services.
• Training & Development
  • Encourage skill development, cross-training, and opportunities for career growth within the department.
  • Foster a positive and motivated work environment.
• Collaboration with Other Departments
  • Work closely with front office and food & beverage teams to coordinate efforts for a seamless guest experience.
  • Provide support during breakfast as required.
  • Work with Maintenance to ensure repairs are logged and addressed promptly.
• Administration
  • Linen and chemical stock counts performed accurately.
  • Ensure Logit Compliance.

Front of House

• Welcoming and looking after our guests
• Checking guests in and out
• Upselling Food & Beverage and making coffees on our barista coffee machine
• Bar work, beer, whisky & gin sales
• Kitchen assistance and food service support
• Event running for guests
• Resolving guest comments fully
• Processing card payments
• Selling tours and products to enhance guest experience
• Responding to requests, calls, emails and reviews in a friendly manner
• Reporting tasks such as lost property and Logit entries

Requirements

• Previous experience in the hospitality industry with a focus on guest services.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Familiarity with hospitality software and booking systems.
• Enthusiastic about creating a positive and welcoming atmosphere for guests.

Benefits & Perks

• Personal Development Plans: tailored development plans to help you achieve your goals.
• Growth Mindset Culture: encouraged curiosity, initiative, and continuous learning.
• Career Progression Opportunities: internal promotions and cross-functional moves.
• Learning & Training Access: on-the-job training, coaching, and external opportunities.
• Be Recognised: regular recognition and a fully-paid trip every 6 months for one CoDE star.
• Free Getaways: up to 5 complimentary overnight stays per year for you and a guest.
• Family & Friends Love: up to 30% off stays for loved ones, valid for 7 nights per year.
• Birthday Surprises: birthday voucher as a thank-you from us.
• Explore More for Less: discounted local tours and free entry to Lost Close Tour; friends and family receive 30% off too.
• Perks on Shift: free hot drink every shift and 25% off all food and drinks.
• Team Time: social events and team-building activities.
• Give Back: paid volunteering day each year.
• Tips & Rewards: fair gratuities shared by shifts; potential KPI incentives and commissions on tours.

Schedule

• Standard 40-hour work week.
• Weekend availability required to ensure coverage.

How to Apply

If you are passionate about the hospitality industry, possess strong organizational and interpersonal skills, and are ready to contribute to Code Hostel, please submit your resume and a cover letter detailing your relevant experience to recruitment@codehostels.com.

Equal Opportunity

Code Hostel is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Join Us

Join us in providing a memorable experience for travelers in the heart of Edinburgh!