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- Tasks: Lead the team and ensure exceptional guest experiences in a luxury hostel setting.
- Company: Join CODE– The CoURT, a top-rated boutique capsule hotel on the Royal Mile.
- Benefits: Enjoy personal development plans, free getaways, and birthday surprises.
- Why this job: Be part of a dynamic team that values growth and celebrates success.
- Qualifications: Experience in hospitality and team leadership is preferred.
- Other info: Flexible hours, great vibes, and opportunities for career progression await you!
The predicted salary is between 24000 - 36000 ÂŁ per year.
Be part of the leadership team at CODE– The CoURT, Royal Mile. We are seeking professional, self‑motivated, and enthusiastic individuals to join our leadership team as a Duty Manager in our luxury hostel / Boutique Capsule Hotel on the Royal Mile with CODE– The CoURT.
As part of our leadership team, you will take responsibility for being the lead on shift, leading and supporting the team, and ensuring excellence across all aspects of operations. You’ll inspire others, ensure the basics are done brilliantly, and deliver the outstanding guest experience CODE is known for.
About CODE: CODE offers high‑quality accommodation through a mix of private double rooms and multi‑share Pod bedrooms in a capsule hotel setting. Our Royal Mile site, opened in 2019, has 200+ beds and social areas all designed to the highest standards in a historic setting. Our original site on Rose Street has consistently been one of the top‑rated accommodations in Edinburgh for seven years running.
Who You Are: You’re the one who makes it happen. As the duty manager, you take charge ensuring everything runs smoothly across reception, coffee service and food & beverage operations. You guide the team, solve problems on the fly, and keep standards high. When you’re on shift, you’re the one who sets the tone and drives the experience.
Experience preferred in leading teams and managing shifts to ensure smooth daily operations across multiple service areas, including reception, coffee service and food & beverage delivery. Proven ability to coordinate staff, maintain high service standards and respond effectively to dynamic operational needs.
We’re looking for someone who is:
- Passionate about hospitality and guest experience
- Confident in leading a team and taking ownership on shift
- Professional, reliable and self‑motivated
- Flexible and hands‑on, with a willingness to jump in wherever needed
Role and Responsibilities:
- Act as the lead on shift, leading by example and ensuring smooth operations
- Support, motivate and guide the team to deliver excellence in service and standards
- Take responsibility for health & safety, guest satisfaction and operational checklists during your shift
- Resolve issues confidently and efficiently, ensuring every guest leaves happy
- Welcome and look after our guests
- Manage check‑ins, check‑outs and reservations
- Lead Food & Beverage service (including barista coffee, bar work, food running and upselling)
- Support and oversee events and guest activities
- Ensure accurate reporting (logbooks, payments, lost property, maintenance requests)
- Supervise and support the housekeeping team to maintain the highest standards of cleanliness
- Help with linen management, room turnaround and communal area standards
- Keep property safe, secure and well‑maintained
- Report maintenance issues and guest feedback promptly
Benefits & Perks:
- Personal Development Plans – Every team member gets access to a tailored development plan designed to help you achieve your goals.
- Growth Mindset Culture – We embrace curiosity and continuous learning.
- Career Progression Opportunities – From internal promotions to cross‑functional moves, we’re all about unlocking your potential.
- Learning & Training Access – We offer on‑the‑job training, leadership coaching and access to external learning opportunities.
- Be Recognised – We celebrate success loudly.
- Free Getaways – Enjoy up to 5 complimentary overnight stays each year at CoDE and Destiny Student properties.
- Family & Friends Love – Treat them to up to 30% off stays, valid for 7 nights per year.
- Birthday Surprises – Celebrate your big day with a birthday voucher as a thank‑you from us to you.
- Explore More for Less – Enjoy discounted local tours and free entry to our Lost Close Tour.
- Perks on Shift – Get a free hot drink every shift, plus 25% off all food and drinks.
- Team Time – From social events to team‑building activities, we’re all about good vibes and great company.
- Give Back – Take a paid volunteering day each year to support causes that matter to you.
- Tips & Rewards – Fair gratuities, shared based on shifts.
If you think you have what it takes, please send your CV and a cover letter telling us why you’d like to join our team.
Duty Manager-Boutique Capsule Hotel in Edinburgh employer: Destiny Student Ltd.
Contact Detail:
Destiny Student Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager-Boutique Capsule Hotel in Edinburgh
✨Tip Number 1
Get to know the company culture before your interview. Check out CODE's social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've led a team or solved problems on the fly. Be ready to share these stories during your interview to demonstrate your fit for the Duty Manager role.
✨Tip Number 3
Don’t just sit back and wait for the interview; reach out to current employees on LinkedIn. Ask them about their experiences at CODE and what they love about working there. This can give you insider info and make a great impression!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the CODE family.
We think you need these skills to ace Duty Manager-Boutique Capsule Hotel in Edinburgh
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see that you’re genuinely excited about the role and how you can contribute to creating outstanding guest experiences.
Tailor Your CV: Make sure your CV is tailored to the Duty Manager position. Highlight your leadership experience and any relevant skills in managing shifts and teams. We love seeing how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for CODE. Share specific examples of how you’ve led teams or resolved issues in the past. Make it personal and engaging – we want to get to know you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at CODE!
How to prepare for a job interview at Destiny Student Ltd.
✨Know the CODE Culture
Before your interview, take some time to understand the values and culture at CODE– The CoURT. Familiarise yourself with their commitment to guest experience and high service standards. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so be prepared to discuss your previous leadership experiences. Think of specific examples where you motivated a team or resolved conflicts. Highlight how you can inspire others and maintain high standards, as this is crucial for the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle dynamic situations. Prepare scenarios from your past experiences where you successfully managed challenges, especially in hospitality settings. This will demonstrate your ability to think on your feet and ensure smooth operations.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
