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- Tasks: Lead the team and ensure smooth operations in a luxury boutique capsule hotel.
- Company: Join CODE– The CoURT, a top-rated accommodation on the Royal Mile.
- Benefits: Enjoy personal development plans, free getaways, and birthday surprises.
- Why this job: Be part of a dynamic team and create unforgettable guest experiences.
- Qualifications: Experience in hospitality and team leadership is preferred.
- Other info: Flexible hours, great vibes, and opportunities for career progression await you!
The predicted salary is between 24000 - 36000 ÂŁ per year.
Be part of the leadership team at CODE– The CoURT, Royal Mile. We are seeking professional, self‑motivated, and enthusiastic individuals to join our leadership team as a Duty Manager in our luxury hostel / Boutique Capsule Hotel on the Royal Mile with CODE– The CoURT. As part of our leadership team, you will take responsibility for being the lead on shift, leading and supporting the team, and ensuring excellence across all aspects of operations. You’ll inspire others, ensure the basics are done brilliantly, and deliver the outstanding guest experience CODE is known for.
About CODE: CODE offers high‑quality accommodation through a mix of private double rooms and multi‑share Pod bedrooms in a capsule hotel setting. Our Royal Mile site, opened in 2019, has 200+ beds and social areas all designed to the highest standards in a historic setting. Our original site on Rose Street has consistently been one of the top‑rated accommodations in Edinburgh for seven years running.
Who You Are: You’re the one who makes it happen. As the duty manager, you take charge ensuring everything runs smoothly across reception, coffee service and food & beverage operations. You guide the team, solve problems on the fly, and keep standards high. When you’re on shift, you’re the one who sets the tone and drives the experience. Experience preferred in leading teams and managing shifts to ensure smooth daily operations across multiple service areas, including reception, coffee service and food & beverage delivery. Proven ability to coordinate staff, maintain high service standards and respond effectively to dynamic operational needs.
We’re looking for someone who is:
- Passionate about hospitality and guest experience
- Confident in leading a team and taking ownership on shift
- Professional, reliable and self‑motivated
- Flexible and hands‑on, with a willingness to jump in wherever needed
Role and Responsibilities:
- Act as the lead on shift, leading by example and ensuring smooth operations
- Support, motivate and guide the team to deliver excellence in service and standards
- Take responsibility for health & safety, guest satisfaction and operational checklists during your shift
- Resolve issues confidently and efficiently, ensuring every guest leaves happy
Front of House:
- Welcome and look after our guests
- Manage check‑ins, check‑outs and reservations
- Lead Food & Beverage service (including barista coffee, bar work, food running and upselling)
- Support and oversee events and guest activities
- Ensure accurate reporting (logbooks, payments, lost property, maintenance requests)
Housekeeping & Building Care:
- Supervise and support the housekeeping team to maintain the highest standards of cleanliness
- Help with linen management, room turnaround and communal area standards
- Cash property safe, secure and well‑maintained
- Report maintenance issues and guest feedback promptly
Benefits & Perks:
- Personal Development Plans – Every team member gets access to a tailored development plan designed to help you achieve your goals.
- Growth Mindset Culture – We embrace curiosity and continuous learning.
- Career Progression Opportunities – From internal promotions to cross‑functional moves.
- Learning & Training Access – We offer on‑the‑job training, leadership coaching and access to external learning opportunities.
- Be Recognised – We celebrate success loudly.
- Free Getaways – Enjoy up to 5 complimentary overnight stays each year at CoDE and Destiny Student properties.
- Family & Friends Love – Treat them to up to 30% off stays, valid for 7 nights per year.
- Birthday Surprises – Celebrate your big day with a birthday voucher.
- Explore More for Less – Enjoy discounted local tours and free entry to our Lost Close Tour.
- Perks on Shift – Get a free hot drink every shift, plus 25% off all food and drinks.
- Team Time – From social events to team‑building activities.
- Give Back – Take a paid volunteering day each year.
- Tips & Rewards – Fair gratuities, shared based on shifts.
- Summer KPI Incentives: earn up to ÂŁ1/hour extra for smashing performance targets.
- Commissions: sales commissions for selling tours.
If you think you have what it takes, please send your CV and a cover letter telling us why you’d like to join our team.
Duty Manager-Boutique Capsule Hotel employer: Destiny Student Ltd.
Contact Detail:
Destiny Student Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager-Boutique Capsule Hotel
✨Tip Number 1
Get to know the company culture before your interview. Check out CODE's social media and website to see what they're all about. This will help you connect with the team and show you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've led a team or solved problems on the fly. Be ready to share these stories during your interview to demonstrate your fit for the Duty Manager role.
✨Tip Number 3
Don’t just sit back and wait for the job to come to you. Apply through our website and follow up with a friendly email. A little nudge can go a long way in showing your enthusiasm for the position!
✨Tip Number 4
Be prepared to ask questions during your interview. Show your interest in the role by asking about team dynamics, guest experience strategies, or how they celebrate success. It’ll make you stand out as someone who’s ready to jump in and contribute.
We think you need these skills to ace Duty Manager-Boutique Capsule Hotel
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for hospitality and guest experience right from the start. In your cover letter, share a personal story or experience that highlights why you love this industry and how it drives you to excel.
Tailor Your CV: Make sure your CV is tailored to the Duty Manager role. Highlight your leadership experience and any relevant skills that match what we’re looking for, like managing shifts and ensuring high service standards.
Be Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality shine through. Use a friendly tone in your application to show us who you are beyond just your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Destiny Student Ltd.
✨Know the CODE Culture
Before your interview, take some time to understand CODE's values and culture. Familiarise yourself with their commitment to guest experience and high service standards. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so be prepared to discuss your leadership style. Think of specific examples where you've successfully motivated a team or resolved conflicts. Highlight your ability to inspire others and maintain high standards, as this is crucial for the role.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle real-life situations in a busy hospitality environment. Practice responses to scenarios like managing a difficult guest or coordinating a busy shift. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
