Tour Coordinator - Supplier Delivery in Manchester

• Refer a friend for £600 bonus which is unlimited!
• Generous holiday entitlement
• Day off for your birthday
• Staff Awards
• Hotel and airline discounts
• Employee Assistance Programme
• Destination Sport is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Overview And What We Offer

• Hours - 40hrs
• Location - Manchester - Hybrid
• Refer a friend for £600 bonus which is unlimited!
• Generous holiday entitlement
• Day off for your birthday
• Staff Awards
• Hotel and airline discounts
• Employee Assistance Programme
• Destination Sport is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Who We Are And What We Do

Inspiresport is Destination Sport's core youth experiences division, we are experts in international sports tours, delivering life-changing international experiences for schools and clubs. We take groups on the trip of a lifetime, training at world-class facilities with professional teams, watching live professional matches, going behind-the-scenes on official stadium tours, playing games against local opposition, sightseeing and experiencing local culture. Working with elite sports clubs around the world, we provide access to premier sporting environments and experiences that inspire personal growth and development on and off the pitch.

Role Purpose

To develop and manage strong relationships with suppliers and service providers, ensuring the consistent delivery of high-quality tour components. The role is responsible for maintaining service standards, resolving operational issues, and collaborating with partners to deliver seamless and memorable tour experiences for customers.

Key Responsibilities:

• Manage tour logistics including transport, accommodation, sports fixtures, and excursions.
• Coordinate bookings and relationships with suppliers including hotels, transport providers, sports venues, and activity partners.
• Ensure high levels of customer satisfaction through proactive communication with suppliers
• Monitor and improve tour margins against original budgets. Identify opportunities for cost savings and service enhancements.
• Assist the Operation Managers in driving financial performance, operations and reporting to wider team.
• Assist in implementing operational processes that ensure safety, efficiency, and quality.
• Involvement when negotiating contracts and service level agreements to ensure value and quality as appropriate.
• Review costings & invoices when received, to ascertain profitability of tours whilst ensuring the viability of a tour’s logistics.
• Report on tour margin performance, and operational KPIs for Operation Managers.
• Collaborate with the operations department as a whole and across the departments/businesses.
• Monitor supplier performance and ensure compliance with safety and service standards.
• Maintain accurate records of supplier contracts, bookings, and feedback.
• Support onboarding of new suppliers and ensure they meet safeguarding and operational requirements.

Skills & Experience:

• Experience in supplier management
• Strong negotiation and relationship-building skills.
• Knowledge of travel logistics and contract management.
• Understanding of safeguarding and compliance in youth travel.
• Demonstrate strong organizational skills and attention to detail
• Ability to work under pressure and drive robust decisions whilst problem solving.
• Knowledge of travel logistics, risk management, and safeguarding.
• Ability to manage multiple projects and stakeholders simultaneously.
• Proficiency in CRM and tour management software.

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