At a Glance
- Tasks: Coordinate unforgettable sports tours, ensuring top-notch customer service and seamless experiences.
- Company: Join a diverse team at Destination Sports Group, experts in sport and travel logistics.
- Benefits: Enjoy generous holidays, birthday leave, hotel discounts, and an Employee Assistance Programme.
- Other info: Dynamic role with opportunities for personal growth in a supportive environment.
- Why this job: Make a real impact by creating life-changing experiences for players and coaches worldwide.
- Qualifications: Experience in operations or travel management, with strong communication and organisational skills.
The predicted salary is between 31500 - 38500 £ per year.
Destination Sports Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
- Overview And What We Offer
- Location - Manchester - Hybrid
- Generous holiday entitlement
- Day off for your birthday
- Hotel and airline discounts
- Employee Assistance Programme
Destination Sports Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
What We Do
At inspiresport, we are experts in soccer, sport, and travel logistics, delivering life-changing international experiences for players, coaches, and parents.
Our programmes combine elite training sessions, competitive fixtures, tournaments, coaching education, and cultural experiences, creating unforgettable opportunities both on and off the pitch.
Working with more than 50 of the world's leading football clubs, including Manchester United, Real Madrid, Juventus, Arsenal and Manchester City, we provide access to world-class sporting environments and experiences that inspire personal growth and development.
The safety and wellbeing of every traveller is at the heart of what we do.
The high standards we maintain ensure that players, coaches, and parents can travel with confidence, knowing they will be supported and cared for throughout their journey.
Our mission is simple: to create positive, life-changing experiences that develop confidence, broaden horizons, and ignite a lifelong passion for sport.
Role Purpose
To operate the delivery of tours, ensuring exceptional customer service and seamless coordination across all stages of the tour experience.
Key Responsibilities
- Take a hands-on approach to running customer service elements of tours, when a business need arises.
- Ensure high levels of customer satisfaction through proactive communication with clients
- Promote the addition of ancillary sales to bookings, and manage communication to supplier team
- Assist in implementing operational processes that ensure safety, efficiency, and quality.
- Liaise with clients to understand their needs and tailor tour packages accordingly.
- Monitor feedback and service metrics to drive continuous improvement.
- Ensure compliance with safeguarding, travel regulations, and health & safety standards.
- Handle escalations and resolve issues quickly and professionally.
- Report on tour performance, customer feedback, and operational KPIs to operation managers.
- Collaborate with the operations department as a whole and across the departments/businesses.
- Resolve service issues and ensure timely delivery of all tour components.
- Work on ad-hoc projects and improvements to the operational processes
Skills & Experience
- Experience in operations or travel management, ideally within youth or sports sectors.
- Demonstrate strong organizational skills and attention to detail.
- Excellent communication and customer service abilities.
- Ability to work under pressure and drive robust decisions whilst problem solving.
- Knowledge of travel logistics, risk management, and safeguarding.
- Ability to manage multiple projects and stakeholders simultaneously.
- Proficiency in CRM and tour management software.
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Tour Coordinator Client Delivery in Manchester employer: Destination Sport
Destination Sports Group is an exceptional employer, offering a dynamic work environment in the heart of Manchester. With generous benefits such as unlimited referral bonuses, extensive holiday entitlement, and opportunities for professional growth, we foster a culture of inclusivity and collaboration. Join our award-winning team and be part of a global leader in sports travel, where your contributions directly impact the success of sporting events worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Tour Coordinator Client Delivery in Manchester
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Destination Sport who are looking for fresh talent for roles like Tour Coordinator Client Delivery.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Destination Sport and give you a leg up for your Tour Coordinator Client Delivery application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Tour Coordinator Client Delivery openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Tour Coordinator Client Delivery in Manchester
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Tour Coordinator Client Delivery role at Destination Sport.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Tour Coordinator Client Delivery position at Destination Sport.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Destination Sport.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Destination Sport's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Tour Coordinator Client Delivery.
How to prepare for a job interview at Destination Sport
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Destination Sport.
