Group Business Travel Consultant - Sport Travel in Manchester

This is a hybrid role based in our Manchester office with flexibility for homeworking, so you must live within a commutable distance. As part of the Destination Sport Group, DestinationSport Travel provides business travel services to a number of major sporting clubs & federations. Our bespoke business travel service has been designed and created to meet the specific requirements of sporting organisations, from scouts & individual player movements, through to commercial departments, directors and CEOs travel, both domestically & overseas.

We are proud to be the Official Travel Partner/Supplier to several professional Sports Clubs, providing a range of services including the day-to-day travel of teams at all levels within the organisation (First Team, Youth, Women’s etc), plus Club Management, Directors and Sponsors. This is a really exciting time of growth across the business, and as a Group Business Travel Consultant you will work alongside our highly skilled team to offer first line support to our clients wishing to book group arrangements for a variety of events throughout the world, assisting with all air requirements and providing excellent customer service at all times.

Typical Responsibilities

• Process all group flight reservations, amendments and cancellations in a timely and accurate manner in accordance with company and ISO procedures.
• Take ownership of complex customer enquiries received in writing or over the telephone.
• Offer a variety of flight options, explaining fare rules when booking flights.
• Convert general enquiries into actual bookings utilising all the tools and technology available.
• Monitor queues and ensure all communication both written and verbal is professional, accurate and conducted in a timely manner.
• Offer advice regarding destinations, best/most cost-effective carriers.
• Take ownership and responsibility for all client queries handled until successfully concluded.
• Support any commercial agreements which are in place.
• Ensure the highest level of customer service is offered to internal and external customers at all times.
• Log and deal with customer complaints and reduce future issues, escalating where necessary.
• Accurately process data and issue invoices to ensure compliance with ISO standards.
• Maintain and develop relationships with key clients.
• Utilise account management skills in order to retain and grow business.
• Ensure that full support is given to the key preferred suppliers.
• Achieve own sales target and lead by example at all times.

Our Ideal Candidate Will

• Have previous experience booking group flights and coordinating group bookings.
• Have experience dealing with high volumes of email and call requests, processing complex travel bookings.
• Have excellent worldwide travel knowledge.
• Be proficient in using travel booking systems, including use of a GDS.
• Have experience in ticketing and reissuing of tickets.
• Be computer literate with experience of Microsoft Office.
• Have excellent customer service skills.
• Have the ability to work within a team environment to achieve team/department objectives.
• Have exceptional communication skills both verbal and written.
• Be well organised and quick to prioritise workload.
• Have the ability to think logically and consider all relevant aspects with strong analytical skills.
• Be flexible with the ability to prioritise tasks in line with business objectives.
• Have the ability to work under pressure and work to tight deadlines.
• Experience working with sports travel would be desirable but isn’t essential.

In Return We Offer

• The opportunity to work with world class professional sporting clubs.
• Hybrid working model.
• Highly competitive salary.
• Guaranteed day off on your birthday.
• The opportunity to sample top level hospitality packages at stadiums across the world.
• Supplier hosted networking events.
• Company funded parties.
• Opportunity for progression.
• Funded training.
• Access to wellness hub with various discounts including discounted gyms and retail providers.
• Access to discounted hotels and sporting event tickets.

So if you are looking for your next challenge, please get in touch we’d love to hear from you!