Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage group travel bookings for major sports teams and ensure top-notch customer service.
- Company: Destination Sport Travel, a leading provider of bespoke business travel services.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team and support the travel needs of professional sports clubs worldwide.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Exciting growth phase with potential for career advancement in the sports travel industry.
The predicted salary is between 36000 - 60000 £ per year.
This is a hybrid role based in our Manchester office with flexibility for homeworking, so you must live within a commutable distance.
As part of the Destination Sport Group, Destination Sport Travel provides business travel services to a number of major sporting clubs and federations. Our bespoke business travel service has been designed and created to meet the specific requirements of sporting organisations, from scouts and individual player movements, through to commercial departments, directors and CEOs travel, both domestically and overseas.
We are proud to be the Official Travel Partner/Supplier to several professional Sports Clubs, providing a range of services including the day-to-day travel of teams at all levels within the organisation (First Team, Youth, Women's etc), plus Club Management, Directors and Sponsors.
This is a really exciting time of growth across the business, and as a Group Business Travel Consultant you will work alongside our highly skilled team to offer first line support to our clients wishing to book group arrangements for a variety of events throughout the world, assisting with all air requirements and providing excellent customer service at all times.
Typical Responsibilities:- Process all group flight reservations, amendments and cancellations in a timely and accurate manner in accordance with company and ISO procedures.
- Take ownership of complex customer enquiries received in writing or over the telephone.
- Offer a variety of flight options, explaining fare rules when booking flights.
- Convert general enquiries into actual bookings utilising all the tools and technology available.
- Monitor queues and ensure all communication both written and verbal is professional, accurate and conducted in a timely manner.
- Offer advice regarding destinations, best/most cost-effective carriers.
- Take ownership and responsibility for all client queries handled until successfully concluded.
- Support any commercial agreements which are in place.
- Ensure the highest level of customer service is offered to internal and external customers at all times.
- Log and deal with customer complaints and reduce future issues, escalating where necessary.
- Accurately process data and issue invoices to ensure compliance with ISO standards.
- Maintain and develop relationships with key clients.
Group Business Travel Consultant in Manchester employer: Destination Sport
Contact Detail:
Destination Sport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Business Travel Consultant in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the sports and travel industry. Attend events, join relevant groups on social media, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their values and the specific services they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of a Group Business Travel Consultant. Highlight your customer service experience and any knowledge of travel booking systems to make a strong impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Destination Sport Travel. Let’s get you on board!
We think you need these skills to ace Group Business Travel Consultant in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Group Business Travel Consultant role. Highlight any relevant experience in business travel or customer service, and don’t forget to mention your skills in handling complex enquiries!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with sporting organisations and how your background makes you a perfect fit for our team at Destination Sport Travel.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure to demonstrate your excellent written communication skills. Keep your application clear, concise, and professional – we love a well-structured message!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to see all the details about the role and our company culture while you’re at it!
How to prepare for a job interview at Destination Sport
✨Know Your Stuff
Before the interview, make sure you research Destination Sport Travel thoroughly. Understand their services, especially how they cater to sporting organisations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Group Business Travel Consultant, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for clients. This will demonstrate your ability to handle complex enquiries and maintain high standards of service.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like a last-minute flight change or a dissatisfied client. Think through potential scenarios beforehand and outline your thought process on how you'd resolve them effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or future growth plans. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
