At a Glance
- Tasks: Deliver top-notch customer service and manage e-commerce operations across multiple brands.
- Company: Join Emprise Group, a dynamic business in sports travel and merchandise.
- Benefits: Enjoy competitive pay, staff discounts, and opportunities for skill development.
- Other info: Flexible hours with potential for full-time growth and exciting company events.
- Why this job: Be part of a vibrant team and make a real impact on customer experiences.
- Qualifications: Strong customer service skills and ability to multitask in a fast-paced environment.
The predicted salary is between 27000 - 33000 £ per year.
Hours: Part-time, with the potential to develop into a full-time position (25 hours across Monday to Friday)
About Emprise Group
Emprise Group is a diverse collection of businesses operating across sports travel, merchandise, coaching and events.
Our brands include Barmy Army, International Cricket Tours and Emprise Cricket Coaching (R66T Academy).
We pride ourselves on delivering exceptional customer experiences and are looking for someone who shares our commitment to professionalism, accuracy and continuous improvement.
About The Role
We're looking for a proactive and organised E-commerce & Customer Service Executive to join the Emprise Group team.
This is a varied role combining customer service, e-commerce administration, order management and fulfilment.
You'll be responsible for ensuring our customers receive an excellent experience from the moment they place an order through to delivery and after-sales support.
Working across multiple brands, you'll liaise with customers, suppliers and internal teams to ensure orders are processed and fulfilled efficiently and that any issues are resolved quickly.
No two days are the same, making this an ideal opportunity for someone who enjoys variety, problem-solving and delivering excellent customer service.
Key Responsibilities
- Deliver excellent customer service via email, phone and our customer service platform, resolving enquiries efficiently and professionally.
- Manage customer returns, replacements, exchanges and refunds.
- Administer multiple Shopify stores, including order management, stock updates and general store maintenance.
- Create DHL shipping labels, packing slips and other dispatch documentation.
- Liaise with internal teams and third-party suppliers to ensure orders are fulfilled accurately and on time.
- Carry out quality control checks on incoming stock and deliveries.
- Manage print-on-demand products and orders with external manufacturing partners.
- Monitor customer orders from purchase through to delivery, proactively resolving any issues that arise.
- Assist with product sales and operations at live events and sporting fixtures when required.
- Maintain accurate customer, stock and order records across internal systems.
About You
• We're looking for someone who
- Has excellent customer service skills and enjoys helping people.
- Is highly organised with strong attention to detail.
- Can manage multiple priorities and work effectively in a fast-paced environment.
- Has excellent written and verbal communication skills.
- Is confident using Microsoft Office, particularly Excel.
- Learns new systems quickly and is comfortable working across multiple platforms.
- Can work independently while also being a strong team player.
- Takes ownership of tasks and follows them through to completion.
- Has a proactive approach and is comfortable identifying and resolving problems.
Desirable
- Previous experience using Shopify or a similar e-commerce platform
- Experience using Freshdesk or similar customer service software.
- Previous experience in e-commerce, retail, customer service or order fulfilment.
- Experience using courier and shipping systems
What We Offer
- A varied and rewarding role within a growing business.
- Opportunities to develop skills across customer service, e-commerce and operations
- A supportive and collaborative team environment.
- Staff discounts across our brands.
- Company events and opportunities to support major sporting events throughout the year.
- #J-18808-Ljbffr
E-commerce & Customer Service Executive in Chesterfield employer: Destination Sport
Destination Sports Group is an exceptional employer, offering a dynamic work environment in the heart of Manchester. With generous benefits such as unlimited referral bonuses, extensive holiday entitlement, and opportunities for professional growth, we foster a culture of inclusivity and collaboration. Join our award-winning team and be part of a global leader in sports travel, where your contributions directly impact the success of sporting events worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land E-commerce & Customer Service Executive in Chesterfield
✨Get Social with E-commerce Communities
Join online forums and social media groups focused on e-commerce. Platforms like Facebook and Reddit have super active communities where you can learn about part-time opportunities and connect with industry folks who might just tip you off about a role at companies like Destination Sport.
✨Show Off Your Skills with a Side Project
Create a small e-commerce project or an online store to showcase your abilities. This will not only give you practical experience but also something to discuss in interviews. Link it in your application when you apply to Destination Sport. It shows initiative, which is key in this competitive field!
✨Leverage Seasonal Hiring Trends
E-commerce often ramps up during holiday seasons or special sales events. Keep an eye out for part-time roles emerging during these times. Feel free to drop in at local e-commerce businesses or use platforms like Indeed to find temporary gigs that could lead to longer-term roles!
✨Tap into University Career Services
If you're a student, don’t underestimate your university's career services. They often have connections with companies like Destination Sport looking for part-time help and can provide guidance on how to approach your application and nail the interview. Plus, they might know of exclusive job fairs!
We think you need these skills to ace E-commerce & Customer Service Executive in Chesterfield
Some tips for your application 🫡
Show Off Your E-commerce Skills:Make sure your CV showcases any relevant experience you have in e-commerce, like managing product listings, working with analytics tools, or understanding SEO. Highlight your ability to drive sales or improve user experience – it’s all about showing you're in tune with the digital marketplace.
Tailor Your CV for Part-Time Flexibility:In your CV, emphasise your availability and flexibility since this is a part-time role. Let us know the days and hours you're willing to work, and mention any instances where you successfully juggled multiple commitments while still achieving great results.
Craft a Passionate Cover Letter:Use your cover letter to express your enthusiasm for e-commerce and working with Destination Sport. Talk about any projects or experiences that fuelled your passion and how you see yourself growing in the part-time role. Passion speaks volumes!
Include Relevant Certificates or Courses:If you've taken any e-commerce-related courses or earned certificates (like Google Analytics or digital marketing courses), make sure to highlight these in your application. It shows that you’re proactive and keen to expand your knowledge in the field.
How to prepare for a job interview at Destination Sport
✨Show Off Your E-commerce Savvy
For an e-commerce role, it's all about understanding user experience and conversion rates. Be ready to discuss platforms you've used, like Shopify or WooCommerce, and how you've contributed to improving sales through your past projects or internships. We want to see that you can think critically about online customer journeys!
✨Data Is Your Best Friend
Prepare to talk numbers! Familiarise yourself with basic analytics tools like Google Analytics. They might ask how you would analyse traffic data or improve a product page’s performance. Being able to interpret data effectively shows you’re equipped to handle e-commerce's fast-paced nature!
✨Flexibility & Learning Mindset are Key
Since it's a part-time gig, they’ll want to see that you’re eager to learn and adaptable. Have examples ready that showcase your ability to pick up new skills quickly or manage your time effectively. This is a prime opportunity to show that you can juggle responsibilities while making an impact!
✨Highlight Your Marketing Know-How
If you’ve got any experience with digital marketing (think social media campaigns, SEO, or email marketing), be sure to bring it up! They’ll likely want someone who can think beyond just selling products and contribute to the overall marketing strategy. Give concrete examples of projects where you’ve driven engagement!
