At a Glance
- Tasks: Be the go-to person for customers, managing service bookings and updates.
- Company: Join Desmond Motors, a busy Ford/Geely dealership with a customer-first approach.
- Benefits: Gain valuable experience in a fast-paced environment with potential for growth.
- Other info: Temporary role with a chance to shine and possibly secure future opportunities.
- Why this job: Make a real difference in customer satisfaction while learning about the automotive industry.
- Qualifications: Experience in a dealership setting and strong communication skills are essential.
The predicted salary is between 28350 - 34650 £ per year.
Desmond Motors Omagh Ford/Geely
Work Schedule: Monday to Thursday 8:00am - 5:30pm, Friday 8:00am - 4:30pm
Contract Type: Temporary / Fixed-Term Contract (Approx. 6 Months or until the return of the absent employee)
About the Role: We are currently seeking an experienced, customer-focused Temporary Aftersales Advisor to join our busy dealership team on a fixed-term basis. This role has been created to provide immediate cover for an internal team member's ongoing absence. In this role, you will be the primary point of contact for our workshop customers, managing service bookings, liaising with technicians, updating customers on repair progress, and ensuring a seamless aftersales experience.
Key Responsibilities:
- Greeting customers, booking in vehicles, and discussing repair requirements.
- Looking up and ordering parts, managing workshop schedules and communicating effectively with the workshop team.
- Providing transparent, professional updates to customers throughout the day.
- Handling invoicing, warranty claims, and vehicle handovers.
What We Are Looking For:
- Proven experience as a Service Advisor, Parts Advisor, or within a dealership aftersales environment.
- Strong communication and organizational skills.
- Familiarity with Dealer Management Systems (DMS) Pinewood is an advantage.
- Ability to step into a fast-paced environment and hit the ground running.
Contract Terms:
Please note: This is a temporary, fixed-term position intended to cover an extended period of staff absence. The contract will run for a fixed period or until the substantive post-holder returns to work.
Skills: Aftersales, Car dealership, Vehicle parts, Vehicle Repair, Workshop Administration, Motor vehicle
Aftersales Advisor TLNT1_NI in Omagh employer: Desmond Motors Ltd
Desmond Motors is an exceptional employer located in Derry~Londonderry, offering a vibrant work culture where teamwork and customer care are at the forefront. With competitive salaries, uncapped commission opportunities, and benefits like a company car and generous annual leave, employees thrive in a supportive environment that encourages personal and professional growth. Join us to be part of Ireland's largest independent Ford & BYD dealer franchise, where your success is celebrated and rewarded.
