Senior Service Engineer

Overview

Are you our newest team member as a Senior Service Engineer ready to specialize, deepen your expertise, and make an impact within a dynamic and supportive team? DESMI is a dynamic and innovative company where your ideas matter. We’re building a culture that values collaboration, continuous learning, and making a difference. As an employee at DESMI, you will have the opportunity to work on challenging projects, develop cutting-edge skills, and connect with a diverse team of talented individuals. If you are looking for a workplace where you can grow, contribute, and be inspired, DESMI is the place for you.

Responsibilities

• Technical support & service: Troubleshoot and resolve complex pump and system issues—both remotely and on-site—including commissioning, maintenance, and fault finding.
• Customer engagement: Build and maintain strong customer relationships by understanding their needs and ensuring high-quality service delivery.
• Business development: Identify service opportunities and support lead generation through proactive customer interaction and close collaboration with the sales team.
• Project execution & process improvement: Take ownership of service projects and contribute to the continuous improvement of service processes.
• Cross-functional collaboration: Work closely with engineering, operations, and sales to ensure service delivery aligns with business goals.

You will be based in Newcastle under Lyme, UK, working closely with both the local DESMI team and the international Global Service team. You will represent DESMI on customer sites across the UK and take lead in developing our local service business.

Requirements

• Hold a background in electrical, automation, or marine engineering.
• Have solid hands-on experience servicing industrial pump systems.
• Are familiar with the maritime industry and its standards.
• Bring customer service and/or sales support experience.
• Thrive in a field-based role with a high level of autonomy.
• UK driving license is a requirement.

Benefits

• Flexible working hours – possibility for up to two days remote work per week, if suitable with tasks.
• Global career prospects – work with colleagues across Europe, Asia, and the U.S.
• Skills development and career growth – Training, and internal mobility.
• Pension – attractive employer contributions.
• Private healthcare and life insurance.

What We’re About

But we’re more than just pumps. At DESMI, we believe teamwork and innovation drive success. When you join DESMI, you can expect:

• A collaborative and supportive team environment.
• Opportunities for continuous learning and professional development.
• A chance to contribute your ideas and make a real impact.
• A company that values sustainability and innovation.

We are a flat organization with an open-door policy, where decisions are made together, and ideas are always welcome. Here, doers thrive – if you see an opportunity for improvement, you have the freedom to act on it. As innovators in reliable and sustainable flow solutions, we serve a wide range of industries from Aquaculture and Defense to Green Technologies – the list goes on. Sustainability is highly appreciated while developing high-performance and long-lasting technologies that help industries adapt to evolving markets while reducing environmental impact.

Ready to apply? If you are a skilled and proactive individual seeking a challenging and rewarding career where you can contribute to a more sustainable future, we encourage you to apply! To learn more about this opportunity and submit your application, please contact Lasse Pilgaard at lapi@desmi.com. We are reviewing applications on a rolling basis and encourage you to apply as soon as possible.