At a Glance
- Tasks: Own a diverse portfolio, driving customer retention and expansion across the UK & EMEA.
- Company: Join Deskpro Ltd., a dynamic company focused on customer success.
- Benefits: Enjoy a hybrid work setup, competitive salary, and opportunities for growth.
- Other info: Be the sole CSM for UK & EMEA with excellent career advancement potential.
- Why this job: Make a real impact by leading customer journeys and collaborating with various teams.
- Qualifications: 3+ years of hands-on SaaS Customer Success or Account Management experience required.
The predicted salary is between 50000 - 65000 £ per year.
Deskpro Ltd. is seeking a Customer Success Manager to own a diverse UK & EMEA portfolio, driving retention and expansion with region-wide autonomy.
You will manage end-to-end customer journeys, lead value conversations and renewals, and collaborate with Sales, Product, and Marketing to maximise ARR.
You will be the sole CSM for UK & EMEA with a hybrid setup (3 days in Wimbledon HQ) and 3+ years’ hands-on Saa S CSM/AM experience.
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We think you need these skills to ace Hybrid UK & EMEA Customer Success Manager — Growth & Retention
Customer Success Management
Account Management
SaaS Experience
Retention Strategies
Portfolio Management
Value Conversations
Renewal Management
