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For Companies At a Glance
- Tasks: Enhance member and client experiences by advising on banking transactions and promoting services.
- Company: Join Desjardins, a leading financial institution with a focus on community and innovation.
- Benefits: Enjoy competitive salary, annual bonuses, flexible vacation, and comprehensive health coverage.
- Why this job: Be a digital solutions ambassador and help clients navigate technology securely.
- Qualifications: Fluent in English and French with a passion for customer service.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
The work mode arrangement for the position is full-time on site. There are several opportunities available in Ontario right now. As a member/client experience advisor, you improve the experience of members and clients by advising them on their banking transactions and promoting Desjardins products and services. You're also a digital solutions ambassador, helping members and clients use technology securely.
More specifically, you will be required to:
- Support members and clients by telling them about technological tools and applications that can help them do transactions and operations on their own.
- Contribute to business development and maintain business relationships through service delivery and activities.
- Assist members and clients who have encountered fraud or irregularities, and ensure that they are referred to the appropriate partners.
What we offer:
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
What you bring to the table:
- You must have advanced knowledge of English and French to hold a position at Desjardins Ontario Credit Union.
- Action oriented
- Customer Focus
- Differences
- Nimble learning
Advisory Agent, Member And Client Experience in Dobwalls employer: Desjardins
Contact Detail:
Desjardins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advisory Agent, Member And Client Experience in Dobwalls
✨Tip Number 1
Get to know the company! Research Desjardins and their values, especially around member and client experience. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills can enhance the member and client experience. Think about specific examples where you've helped others or improved a process.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Desjardins.
We think you need these skills to ace Advisory Agent, Member And Client Experience in Dobwalls
Some tips for your application 🫡
Show Your Passion for Client Experience: When writing your application, let us see your enthusiasm for improving member and client experiences. Share specific examples of how you've made a difference in previous roles, especially in customer service or advisory positions.
Highlight Your Tech Savviness: As a digital solutions ambassador, it's crucial to showcase your comfort with technology. Mention any relevant tools or applications you've used and how you've helped others navigate them. This will show us you're ready to support our members and clients effectively.
Be Clear and Concise: We appreciate straightforward communication. Make sure your application is well-structured and easy to read. Use bullet points where necessary to highlight your skills and experiences, so we can quickly see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Desjardins
✨Know Your Products
Familiarise yourself with Desjardins' products and services. Understand how they benefit members and clients, and be ready to discuss them during the interview. This shows your genuine interest and helps you demonstrate how you can improve client experiences.
✨Showcase Your Tech Savvy
As a digital solutions ambassador, it's crucial to highlight your comfort with technology. Prepare examples of how you've helped others use tech tools effectively. This will illustrate your ability to support clients in navigating digital banking solutions.
✨Prepare for Scenario Questions
Expect questions about handling difficult situations, like fraud cases or client complaints. Think of specific instances where you've successfully resolved issues, and be ready to explain your thought process and actions taken.
✨Demonstrate Bilingual Skills
Since advanced knowledge of English and French is essential, practice speaking about your experiences in both languages. Be prepared to switch between languages if asked, as this will showcase your fluency and adaptability.
