Aftersales Manager – Bury St Edmunds (OMODA, JAECOO & Peugeot)
We are looking for an experienced Aftersales Manager to join our Bury St Edmunds team team. The successful candidate will be responsible for the day to day running of a multi-franchise workshop.
- You will be responsible for leading and developing a team of highly skilled Technicians and Service Advisors.
- To ensure all customer vehicles are fully repaired and serviced according to manufacturer standards and within agreed time frames
- To communicate with the customer regarding the repairs and any additional work required, providing excellent customer service and duty of care
- To have a thorough knowledge of the complete product range and have knowledge of our competitors
- To provide guidance and training to each team member to improve their performance and to ensure that all Technicians are doing their jobs effectively and confidently, collaborating as a team
- To monitor and ensure that the completion of all service and repair paperwork is completed promptly, ensuring complete customer satisfaction
- To ensure the Technicians are allocated to jobs according to skillset
- To ensure customer vehicles are handled with care whilst the responsibility of the Service Workshop and that all cars are cleaned and valeted ready for handover to the customer at agreed time frames
- Continuous training will be provided to further knowledge & skill set for career progression
- Benefits include a pension scheme, life insurance, recommend a friend reward and staff discounts
About Desira Group
With over 50 years of trading heritage, Desira Group Plc has established itself as a leading automotive retailer across East Anglia.
Employing over 200 colleagues, we represent an exciting range of automotive brands, including Nissan, Suzuki, OMODA, JAECOO, Geely and Changan, alongside our specialist aftersales services and easypeasy used car dealerships.
Our continued success is built on our dedicated people, commitment to excellent customer service and passion for the motor industry.
Join the Desira family and be part of our exciting future.
Aftersales Manager in Bury St Edmunds employer: Desira Group Plc
Desira Group Plc is an exceptional employer located in Great Yarmouth, offering a vibrant work culture that prioritises employee well-being and development. With a competitive salary structure and a generous commission scheme, employees enjoy not only financial rewards but also 30 days of annual leave to maintain a healthy work-life balance. The company fosters a supportive environment where team members can grow their skills and advance their careers in the thriving motorhome sales industry.
