At a Glance
- Tasks: Lead the design of unique guest experiences and collaborate with global teams.
- Company: Join Rosewood Hotel Group, a leader in luxury hospitality with a commitment to community.
- Benefits: Inclusive culture, career growth opportunities, and a chance to shape the future of luxury experiences.
- Other info: Dynamic role with a focus on collaboration and innovation in a global setting.
- Why this job: Make a real impact by crafting extraordinary moments that honour local culture and history.
- Qualifications: Experience in luxury hospitality, strong conceptual thinking, and leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
OUR PURPOSE AND CULTURE We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honour the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.
THE TEAM The Design and Project Services Department spearheads the creative development process across the Rosewood brand from the earliest stages of pre-development through successful completion and opening of each hotel. A diverse, multi-skilled group of specialists provides a one-stop portfolio of services to support hotel owners and developers across new builds, conversions and renovation projects. This role reports to the Senior Director, Experience Design, Global and leads a Manager, Experience Design, Global.
YOUR ROLE As Director, Experience Design, Global, you play a pivotal role in shaping Rosewood's future brand experience, ensuring guest journeys are holistically crafted, distinctive and future-ready. Acting as a creative conceptual architect and in-house innovation engine, you unite the global Creative Community across Design, Brand, Impact and Operations to elevate Rosewood as a global luxury and lifestyle leader. You serve as a key connector to regional teams, defining scalable approaches to product and experience design and guiding projects so each property is coherent, competitive and high-performing while remaining deeply rooted in A Sense of Place.
HOW YOU’LL MAKE THE PLACE
- Develop customer-centric project visions and conceptual experience briefs aligned with Rosewood’s brand aspirations and long-term growth strategy.
- Conduct market, guest and cultural research to inform future-ready experience concepts, integrating emerging luxury, lifestyle and wellness trends.
- Support the global lead of Experience Design on global initiatives, pilots and toolkits that guide future hotel projects and experience innovation across the portfolio.
- Guide project progression during design to ensure alignment with experience strategy, brand ethos and commercial objectives, resolving experience-related issues as they arise.
- Enable seamless handover of experience intent to pre-opening and operations teams through playbooks, workshops and training that support agile execution.
- Oversee the definition of key guest touchpoints, including uniforms and wardrobe, operating supplies, in-room elements and sensory programs such as music, scent and florals.
- Partner with regional operations and development teams on new builds, conversions and renovations, ensuring local relevance and operational viability.
COULD THIS BE YOU?
You are a proven brand ambassador with a deep understanding of luxury hospitality and a consistent commitment to brand integrity, clarity and A Sense of Place. You are a strong conceptual thinker, able to translate guest insights and cultural research into differentiated experience frameworks and design briefs. You thrive in highly collaborative environments, working across design, operations, brand, development and impact while influencing senior stakeholders in a global, matrixed organization. You bring experience designing and/or operationalizing multi-property programs, standards and toolkits, ideally within a luxury hotel or lifestyle brand. You have a background in brand management and hotel operations, with exposure to creative or conceptual agencies considered an advantage. You are comfortable working with project documentation and design presentations, and confident briefing, challenging and partnering with external consultants. You hold a degree in Hotel Management, Business or a related field, with additional qualifications in design, experience design or innovation viewed favourably. You offer extensive leadership experience across hospitality, brand management and/or corporate roles, with a strong track record of delivering high-impact guest experience initiatives.
OUR COMMITMENT TO YOU At Rosewood Hotel Group, your voice is heard - and valued. We are a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honour the history, culture and geography of our destinations. We are not only committed to building and nurturing genuine, long-lasting relationships but to transforming them - and our Diversity, Equity and Inclusion strategy helps put these principles into practice.
Director, Experience Design, Global employer: DesignX Community
At Rosewood Hotel Group, we pride ourselves on being an exceptional employer that champions creativity and collaboration in the luxury hospitality sector. Our inclusive work culture fosters personal and professional growth, empowering employees to shape extraordinary guest experiences while honouring the unique essence of each location. With a commitment to diversity, equity, and inclusion, we provide a supportive environment where every voice is valued, making it a truly rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Experience Design, Global
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like DesignX Community. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to DesignX Community
Don't be shy about reaching out to DesignX Community directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Director, Experience Design, Global
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about DesignX Community and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at DesignX Community
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
